Ratings based on 1,175 Verified Reviews

4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Friendly staff and comfortable stay

Posted Mar 25, 2017
Pros: Amenities. There are a lot of restaurants, bars, etc.
Cons: Wait time in the coffee shop.
Location: Good location close to the airport, access to Richmond, etc.
Although I only stayed one night, I found the staff very friendly. The room was spacious and the bed was comfortable. The coffee shop downstairs was a bit of a wait in the morning, but apart from that it was all good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious and comfortable

Posted Mar 24, 2017
Really enjoyed this experience. For a nominal price we were able to upgrade to a king suite. It was very spacious and comfortable. The bed and linens felt like you were sleeping on a cloud. Absolutely wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great Hotel at a moderate price

Posted Mar 24, 2017
Pros: See above.
Cons: Their high end restaurant Tramonto seemed somewhat overpriced to me, but the staff was attentive and provided a generally positive experience.
Location: Anything you want to do or see in Vancouver is available via Skytrain access.
I found the hotel clean, modern with a very friendly staff. Instant access to the Skytrain makes all of Vancouver easily accessible. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island

Convenient hotel

Posted Mar 24, 2017
Pros: Convenience
Cons: Restaurants could be improved. The buffet is below par. Curve is limited in its menu
Location: shopping at Oakridge Mall, Richmond Centre, downtown Vancouver. All are accessible by Skytrain which is conveniently by the hotel.
A pleasant stay. Safe and secure parking. Central to downtown Vancouver as well as other cities on the Lower Mainland. Skytrain very handy.
Comment from Hotel Management
Mar 24, 2017 by Ann, Hotel Management
Good Morning Babs, Thank you for your feedback. We take all our guest's comments feedback seriously and are always looking for ways to improve both service and product. Thank you,
3 out of 5
by A verified traveler from victoria

Overrated

Posted Mar 23, 2017
Pros: Location
Cons: Keep the rooms updated
Needs to be maintained. Lumpy beds, awful shower.
Comment from Hotel Management
Mar 23, 2017 by AM, Hotel Management
Than you for your feedback, as we are always looking at ways to improve both service and product. Please advise which guest room you were staying in so we can examine the bed. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Delta bc

Posted Mar 22, 2017
Had a wonderful 2day stay. Grandkids enjoyed pool and water slide. Terrific get away
Comment from Hotel Management
Mar 22, 2017 by Ann, Hotel Management
LB, Glad you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean friendly courteous place to relax

Posted Mar 21, 2017
Starting with checkin through room service, housekeeping and the coffee machine in the room....a very nice stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended.

Posted Mar 21, 2017
Great, friendly staff. Wonderful room, very clean. Fantastic location for out of towners using transit.
Comment from Hotel Management
Mar 22, 2017 by Ann, Hotel Management
Sean So happy you enjoyed your stay at The River Rock Casino Resort! Hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Pros: The hotel staff where very helpful and accommodating.
Check in and out was very quick and easy. The staff were very pleasant and helpful. The room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Softest beds

Posted Mar 19, 2017
The hotel was really nice and the bed and pillows were the softest I've ever slept in. The staff were friendly and helpful. Having access to the train just a few steps away from the hotel was very handy. Price was quite reasonable also.
Comment from Hotel Management
Mar 22, 2017 by Ann, Hotel Management
Great to hear you enjoyed the beds! They are very comfortable! Look forward to welcoming you back.