Ratings based on 1,259 Verified Reviews

4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Party central! 24hr Casino good food!

Posted May 22, 2017
Crazy easy to get to from airport, really good casino open round the clock.
5 out of 5
Recommended
for Everyone
by A verified traveler from Van Anda BC Canada

Comfortable room

Posted May 18, 2017
Pros: Loved the bed!
Cons: Checkin staff were distracted with answering phones.
Location: The casino is part of the resort. The skytrain is adjascent so it's easy to go downtown, or to the airport.
There are several choices where to eat and the casino is part of the resort. The bed was very comfortable and the bathroom was spacious. The room was quiet. We will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dawson creek

Clean hotel on transitit, nice casino

Posted May 17, 2017
Comfortable, secure fun place to stay. Easyaceess to airport and down town
Comment from Hotel Management
May 17, 2017 by Ann, Hotel Management
Thank you for your feedback, happy you enjoyed your stay.
3 out of 5
by A verified traveler from AB

Parking is too far

Posted May 16, 2017
Parking is too far, room price and quality are not up to par,
Comment from Hotel Management
May 18, 2017 by Ann, Hotel Management
I'm sorry to hear that your experience was not up to your expectation. We appreciate the feedback and opportunity to improve. There are three choices for parking 1) complimentary at the West lot - bit of a walk 2) pay parking in the South Tower (minimal cost per 24 hour period) 3) Valet Parking . We recommend if you taking option 1 or 2 is to drop your luggage and guests off first then park your vehicle. I hope this helps with your choices and hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from temple city , california

Vancouver trip

Posted May 15, 2017
Pros: Easy access.
Cons: The parking is confusing. Some need to pay daily if you are the hotel guess. The other two are free for hotel guess and casino.
Location: Close to Richmond center where you can shop and eat. Easy access by the sky tram at the hotel property
The location is easy access to the rail and bus system. Close to airport. Casino staffs at the entrance were very friendly. I was in and out numerous times the casin during my 2 nights stayed. They greeted me every single times. Hotel reception check in or check out staffs are different stories.
Comment from Hotel Management
May 16, 2017 by Ann, Hotel Management
Thank you for the feedback! Great feedback on the casino staff and will pass it on to the team! We will review your comments with our Hotel Reception staff as well. We always appreciate the opportunity to improve service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Love the beds Nice and quiet Close to transit so easy to get downtown
Comment from Hotel Management
May 15, 2017 by Ann, Hotel Management
Thank you for your review and we are happy you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly hotel. Located on SkyTrain line.

Posted May 14, 2017
Fun, relaxing, comfortable. We spent a lot of time in the pool and loved the rain shower.
Comment from Hotel Management
May 15, 2017 by Ann, Hotel Management
Happy to know you enjoyed your stay. We hope to welcome you back once again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Amazing hotel and staff

Posted May 12, 2017
We had a wonderful stay here. We stayed midweek. It was quite, comfortable, and the staff really made us feel appreciated. Would recommend to anyone......well maybe not enemies. Buffet was great. Pool was incredible, our son loved the slide. Didn't use the skytrain, however it is right there with great access.
Comment from Hotel Management
May 15, 2017 by Ann, Hotel Management
Good Afternoon Dustin, Thank you for the great feedback. We are happy you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Always a great stay ! Clean , friendly and it's nice to be outside the downtown core and still be close to everything
Comment from Hotel Management
May 11, 2017 by Ann, Hotel Management
Thank you for the great feedback! We are happy you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Close to airport

Posted May 8, 2017
Lovely one bedroom suite. Well appointed, spacious and comfortable. Staff attentive and friendly. Slept really well on an extremely comfortable king size bed. Only fault was I could clearly hear the guests in the room next door when they visited the bathroom (which was very unpleasant)
Comment from Hotel Management
May 10, 2017 by Ann, Hotel Management
Good Morning Thank you for the feedback, we appreciate any opportunity to improve service and product.