Ratings based on 912 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

ok experience

Posted Dec 13, 2016
Hotel is fine. Was a bit annoying to check in and get sent to my room. Key did not work so when I went back to the front desk they said they sent me to a room under renovation Andy gave me a different room that was not as good as what I paid for. Room was fine but it was not the corner view I bought. They did not seem to care.
Comment from Hotel Management
Dec 20, 2016 by JDM, Hotel Management
Thank you for taking the time to review your stay.I am sorry that things seem to have not gone well. I will have to investigate the matters raised and see where we can improve. Jim Miller General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lower mainland

Beyond our expectations

Posted Dec 12, 2016
Pros: Everything, comfort, cleanness. Friendly staff
Cons: We ended up having to take the stairs a few times because the two elevators where slow and very full.
Location: Robson street, the Orpheum, Queen Elizabeth Theatre, the Aquabus to Granville Island.
We had booked a room downtown to do some christmas shopping and events and we were so thankful that we ended up at Rosedale on Robson. The room was beautiful and spotlessly clean without overwhelming chemical smells. (my fragrance allergy has forced us to leave hotels so it is always a concern). The bed was comfortable, the shower was strong and easy to use. The bed was amazingly comfortable and the room was very quiet. We never heard any of our neighbours at all. While the room was a bit pricey for what we had in mind, we would do it again in a heart beat. We loved that we could walk all over the city from this location. The restaurant in the lobby Ordinary Joes was disappointing, both food and service. So many other fabulous places for dinner nearby .
Comment from Hotel Management
Dec 12, 2016 by JDM, Hotel Management
Thank you for taking the time to write such an extensive review of the Rosedale. I apologize for having only two elevators running. The necessary certified technician that needed to turn on the third elevator was unavailable due to being busy elsewhere. Jim Miller General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Original joes restaurant was terrible. The food was ice cold and return to us reheated with a terrible over microwaved texture.
Comment from Hotel Management
Dec 12, 2016 by JDM, Hotel Management
Thank you for your comments about Original Joe's. I will pass on your concerns to their owner. Jim Miller General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver Island

Great Location

Posted Dec 2, 2016
Pros: Location, staff and room
Location: BC place stadium is just down the block
Great location, a very short taxi ride to the Christmas Maze and walkable to shop at the Pacific Center Mall. Excellent croissant shop right next door. Footo Croissants made fresh from scratch on site daily - plain and unique fillings as well as made into sandwich style mini meals,
Comment from Hotel Management
Dec 2, 2016 by JDM, Hotel Management
Thank you for your review and the mention of our convenient location. Jim Miller General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from whitehorse

Close to everything.

Posted Dec 2, 2016
Pros: The bed was awesome , plus the little note on the bed saying if they can help your sleep I:E even going so far as willing to change the mattress.
Cons: if you get the king rm the seating area in the room seems dark -underground parking is confusing -truly is
Location: lots to do -public library close -all venues are close
Very nice hotel. pool abit small but the dry and steam rn very nice
Comment from Hotel Management
Dec 2, 2016 by JDM, Hotel Management
Thank you for taking the time to rate the Rosedale on Robson. Jim Miller General Managewr
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel

Posted Nov 21, 2016
Good priced hotel, parking can be a little challenging.....
Comment from Hotel Management
Nov 21, 2016 by JDM, Hotel Management
Thank you for sharing your thoughts about the Rosedale on Robson. Jim Miller General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient downtown location

Posted Nov 18, 2016
Kitchenette was well stocked. Fun dining options close by.
Comment from Hotel Management
Nov 18, 2016 by JDM, Hotel Management
Thank you for your comments about the Rosedale on Robson. Jim Miller General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location near Rogers Arena and GM Place

Posted Nov 15, 2016
Pros: Good location.
Cons: Water pressure, bed was very hard, room decor was tired.
Room was VERY small and water pressure very low. Elevators were slow.
Comment from Hotel Management
Nov 15, 2016 by JDM, Hotel Management
Thank you for staying with us at the Rosedale on Robson. Jim Miller General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Loved every minute!

Posted Nov 15, 2016
Pros: Great facilities, great staff, comfortable beds, clean room
Cons: We couldn't get the ac to cool the room down, would've liked 2 queen beds instead of 2 full beds.
Location: The location was perfect! Central to a lot, walking distance to many locations
Comment from Hotel Management
Nov 17, 2016 by JDM, Hotel Management
Thank you for your comments about your stay at the Rosedale on Robson. Thank you for mentioning our staff. Jim Miller General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Perfect Place for a Relaxing Visit

Posted Nov 15, 2016
Pros: The location of the Rosedale was perfect for us. We traveled to Vancouver with the train and walked almost everywhere during our stay.
Cons: The elevators were kind of slow and pretty busy, but could not be avoided since we stayed on the 17th floor.
Location: From the Rosedale you can walk to Chinatown, Gastown, Yaletown, Downtown, and Waterfront. We could have also walked to the Ferry to Granville Island.
My husband and I spent 3 nights at the Rosedale for our anniversary get-away. We loved having a suite with separate spaces and a nice little "living room" with comfortable chairs for sitting, reading or watching TV. The curtains in the bedroom totally blocked out the light -- which is important to me -- and the bed was very comfortable. The refrigerator in the kitchenette was bigger than we usually find in a hotel room and I was amazed to find that we even had an oven (though we enjoyed eating out in the neighborhood too much to bother cooking for ourselves). Hotel staff was pleasant and helpful. We would definitely stay here again!
Comment from Hotel Management
Nov 15, 2016 by JDM, Hotel Management
Thank you for taking the time to write such an extensive review of the Rosedale. Jim Miller General Manager