Exterior

Reviews of Sandman Hotel Langley

3 out of 5
Sandman Hotel Langley
8855 202 St, Langley, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 387 out of 1006 reviews" "
Rating 8 - Good. 370 out of 1006 reviews" "
Rating 6 - Okay. 133 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

???? ???

Liked: Cleanliness, amenities
Very nice room
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your feedback. We are glad you enjoyed your room and hope to see you again soon.

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for the great review!We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Good

Maurice

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this property. It is Clean and close to lots of dining options. I love it mostly because it is close to the freeway, so easy to find. An excellent stop off point for our long trips to the island.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location close to hwy.1.We look forward to seeing you again not before too long!

6/10 Okay

Julian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Acceptable accommodation for the price. Small room.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your feedback.We are delighted to know you enjoyed your stay, we do have a variety of room types available - including some larger suites that may better meet your need in the future.We look forward to seeing you again soon.

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient right off the highway and easy parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for the great review!We are glad you enjoyed our location and we hope to see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for taking the time to share your feedback.We look forward to welcoming you back not before too long.

10/10 Excellent

Moulay Hicham

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for the great review.We hope to see you again in the near future.

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for taking the time to share your rating!We hope to see you again not before too long.

8/10 Good

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for sharing your review!We hope to see you again soon.

8/10 Good

Bo

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your review.We hope to see you again soon.

2/10 Terrible

Diane

Traveled with partner
Disliked: Property conditions & facilities
Very small room, sink didn’t drain, dirty carpet
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you for taking the time to share your experience.We are disappointed that your time with us fell short of your expectations. Please rest assured we will review your noted concerns.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for the great review!We look forward to welcoming you back not before too long!

8/10 Good

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Feb 13, 2024
Thank you for taking the time to share your review.We look forward to seeing you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Thank you for taking the time to share your review.We look forward to welcoming you back not before too long.

8/10 Good

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inviting
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to share your review.We hope to welcome you back not before too long.

2/10 Terrible

Simran

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your feedback.We are most disappointed to see your stay with us fell below your expectations. Please connect with us and speak to a Manager on Duty so we may address your concerns.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Saturday night the hallway and parking lot were very noisy. I would request a room on the opposite side if going again.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for taking the time to share your feedback.We apologize for any inconvenience caused by the noise during your stay. We hope to see you again soon!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. My only complaint is the bed pillows. They were way to thick and hard.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for taking the time to share your feedback.We do have a slightly softer pillow available in your room as well, next time please let our team know and we will be happy to assist to locate it.We look forward to welcoming you back in the near future.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Outstanding staff. Easy parking. Everything you need is within walking distance. Close to the highway. Thank you!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for the glowing review!We can't wait to welcome you back to the Sandman Hotel Langley!

10/10 Excellent

Naveen Kumar

Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Thank you for the great review!We look forward to welcoming you back soon.

10/10 Excellent

Mycaela

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for the great review!We look forward to welcoming you back not before too long.

10/10 Excellent

Randeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Thank you for the great review.We look forward to seeing you again soon!

10/10 Excellent

Randi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, checkin was. A breeze
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Thank you for much for the wonderful review!We look forward to seeing you again soon.

10/10 Excellent

Hazel

Business traveler, Traveled with family
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review!We look forward to seeing you again soon.

4/10 Poor

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to share your feedback.It looks like we have fallen short on your recent stay. We would invite you to connect with our Duty Manger to discuss the details of your stay.

10/10 Excellent

Raafat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast include !!??
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review!Although breakfast is not included we do have a Denny's restaurant conveniently located just off the lobby.We look forward to seeing you again in the near future.

8/10 Good

Reshma

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review.We hope to see you again soon.

4/10 Poor

Jagwant

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I am frequent traveler. Check was very slow and unprofessional. Very small room and inconvenient layout.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
We appreciate you taking the time to share your feedback.We are disappointed to learn your stay with us fell below expectations. We hope to see you in the future to exceed your expectations

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 15, 2024
Thank you for taking the time to share your review.We hope to see you again soon!

10/10 Excellent

RICHARD

Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for the great star rating!We look forward to welcoming you back not before too long!

4/10 Poor

Chris

Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to share your rating with us.We hope in future to exceed your expectations of the Sandman Hotel Langley.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to share your rating.We hope to see you again soon to exceed your expectations of the Sandman Hotel Langley.

8/10 Good

Nicole Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to share your rating.We hope to see you again not before too long.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your review.We look forward to welcoming you back not before too long.

4/10 Poor

Maryam

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The light in the room was turning on and off
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your review.We are certainly disappointed that your experience was not as expected. We will certainly review this.

4/10 Poor

lori

The property was nice but I was shocked how much it cost. I clicked on the accommodation costing $124.00… but ended up paying $195.00 before taxes and they couldnt change it because I booked through Expedia. Not impressed.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your experience.We are disappointed to learn that things were not as expected. We do apologize for any inconvenience caused.

4/10 Poor

Tom

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We arrived late. Room was satisfactory but we found that the sheets smelled strongly of bleach which made it very difficult to sleep. Clerk at front desk at checkout was average in understanding our dilemma with the bedding but hesitantly gave us a coupon for discount on breakfast at Denny’s.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Thank you for taking the time to share your feedback. We are disappointed too learn that our linen fell below your expectation. We are glad to know our team was able to provide some assistance. We hope to see you again to exceed your expectations.

4/10 Poor

Derek

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
We are disappointed to learn your stay with us fell below your expectations. We would love the opportunity to improve. We hope to see you again not before too long to exceed you expectation.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for taking the time to share your review.We are disappointed to learn we fell below your expectations at the Sandman Hotel Langley.We do hope we were able to rectify any challenges that presented during the stay.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for taking the time to share your review.We look forward to seeing you again at the Sandman Hotel Langley.

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Thank you so much for the wonderful review.We look forward to welcoming you back not before too long.

10/10 Excellent

Tina-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for the great star rating!We hope to see you again not before too long.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you’re interested in Langley
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for taking the time to share your feedback.We look forward to welcoming you back not before too long!

10/10 Excellent

Eunice Elaine

Traveled with partner
Location is great for us.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for the wonderful review!We look forward to welcoming you back not before too long.

10/10 Excellent

E Helen, Armstrong

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except for very cold bathroom and poor supply of teabags!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for taking the time to share your feedback.We certainly have additional teabags available at the front desk, in the event you find not enough supplied in your room.We hope to see you again!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for an overnight stay, the room was newly renovated and clean and the beds were very comfortable. Only one negative, lots of traffic noise from the highway… but on a positive is it is so close to the highway.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for you review!We are glad you enjoyed your stay. We apologize for any inconvenience caused by the closely located highway. We do find the back side of the hotel to be quieter for future stays with us we can certainly notate this for you.We look forward to seeing you in the future.

10/10 Excellent

OLUWATOYIN

Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you so much for taking the time to share your review.We hope to see you again not before too long.

2/10 Terrible

Lorne

Business traveler
Disliked: Property conditions & facilities
I had a mouse in my room at 230 am and had to vacate. After pleading with the front desk they put me in another room. I want a full refund for this experience.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 14, 2023
Thank you Lorne for taking the time to connect with us.We apologize for any inconveniences that were encountered during your stay with us.We look forward to seeing on the next stay for a more enjoyable experience.

10/10 Excellent

HYUNJU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was very clean. However, there was no bathtub in the bathroom.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you for taking the time to share your feedback.We do offer some rooms with the shower and some rooms with a bathtub, should you wish to have a bathtub in the future please connect with our front desk team members and they will do their best to accommodate your request.

8/10 Good

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Handy beside the freeway
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for taking the time to share your review.We are glad you enjoyed our convenient location, located next to hwy 1.We hope to see you again not before too long.