All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 387 out of 1006 reviews" "
10 - Excellent
387
Rating 8 - Good. 370 out of 1006 reviews" "
8 - Good
370
Rating 6 - Okay. 133 out of 1006 reviews" "
6 - Okay
133
Rating 4 - Poor. 73 out of 1006 reviews" "
4 - Poor
73
Rating 2 - Terrible. 43 out of 1006 reviews" "
2 - Terrible
43
8.6/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
???? ???
Mar 27, 2024
Liked: Cleanliness, amenities
Very nice room
???? ???
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your feedback. We are glad you enjoyed your room and hope to see you again soon.
This is my second stay at this property. It is Clean and close to lots of dining options. I love it mostly because it is close to the freeway, so easy to find. An excellent stop off point for our long trips to the island.
Maurice
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location close to hwy.1.We look forward to seeing you again not before too long!
Acceptable accommodation for the price. Small room.
Julian
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your feedback.We are delighted to know you enjoyed your stay, we do have a variety of room types available - including some larger suites that may better meet your need in the future.We look forward to seeing you again soon.
Thank you for sharing your review!We hope to see you again soon.
8/10 Good
Bo
Feb 24, 2024
Bo
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your review.We hope to see you again soon.
2/10 Terrible
Diane
Traveled with partner
Feb 18, 2024
Disliked: Property conditions & facilities
Very small room, sink didn’t drain, dirty carpet
Diane
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you for taking the time to share your experience.We are disappointed that your time with us fell short of your expectations. Please rest assured we will review your noted concerns.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.
10/10 Excellent
Nicole
Feb 13, 2024
Nicole
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for the great review!We look forward to welcoming you back not before too long!
Thank you for taking the time to share your review.We hope to welcome you back not before too long.
2/10 Terrible
Simran
Feb 4, 2024
Simran
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your feedback.We are most disappointed to see your stay with us fell below your expectations. Please connect with us and speak to a Manager on Duty so we may address your concerns.
Saturday night the hallway and parking lot were very noisy. I would request a room on the opposite side if going again.
Cheryl
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for taking the time to share your feedback.We apologize for any inconvenience caused by the noise during your stay. We hope to see you again soon!
Great place to stay. My only complaint is the bed pillows. They were way to thick and hard.
Linda
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for taking the time to share your feedback.We do have a slightly softer pillow available in your room as well, next time please let our team know and we will be happy to assist to locate it.We look forward to welcoming you back in the near future.
Thank you for much for the wonderful review!We look forward to seeing you again soon.
10/10 Excellent
Hazel
Business traveler, Traveled with family
Jan 23, 2024
Hazel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review!We look forward to seeing you again soon.
4/10 Poor
Chris
Jan 21, 2024
Disliked: Property conditions & facilities
Chris
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to share your feedback.It looks like we have fallen short on your recent stay. We would invite you to connect with our Duty Manger to discuss the details of your stay.
Thank you for taking the time to share your review!Although breakfast is not included we do have a Denny's restaurant conveniently located just off the lobby.We look forward to seeing you again in the near future.
8/10 Good
Reshma
Jan 17, 2024
Liked: Cleanliness
Disliked: Staff & service
Reshma
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review.We hope to see you again soon.
I am frequent traveler. Check was very slow and unprofessional. Very small room and inconvenient layout.
Jagwant
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
We appreciate you taking the time to share your feedback.We are disappointed to learn your stay with us fell below expectations. We hope to see you in the future to exceed your expectations
Thank you for taking the time to share your review.We are certainly disappointed that your experience was not as expected. We will certainly review this.
4/10 Poor
lori
Dec 16, 2023
The property was nice but I was shocked how much it cost. I clicked on the accommodation costing $124.00… but ended up paying $195.00 before taxes and they couldnt change it because I booked through Expedia. Not impressed.
lori
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your experience.We are disappointed to learn that things were not as expected. We do apologize for any inconvenience caused.
We arrived late. Room was satisfactory but we found that the sheets smelled strongly of bleach which made it very difficult to sleep. Clerk at front desk at checkout was average in understanding our dilemma with the bedding but hesitantly gave us a coupon for discount on breakfast at Denny’s.
Tom
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Thank you for taking the time to share your feedback. We are disappointed too learn that our linen fell below your expectation. We are glad to know our team was able to provide some assistance. We hope to see you again to exceed your expectations.
We are disappointed to learn your stay with us fell below your expectations. We would love the opportunity to improve. We hope to see you again not before too long to exceed you expectation.
Thank you for taking the time to share your review.We are disappointed to learn we fell below your expectations at the Sandman Hotel Langley.We do hope we were able to rectify any challenges that presented during the stay.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.
All good except for very cold bathroom and poor supply of teabags!
E Helen
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for taking the time to share your feedback.We certainly have additional teabags available at the front desk, in the event you find not enough supplied in your room.We hope to see you again!
Perfect location for an overnight stay, the room was newly renovated and clean and the beds were very comfortable. Only one negative, lots of traffic noise from the highway… but on a positive is it is so close to the highway.
John
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for you review!We are glad you enjoyed your stay. We apologize for any inconvenience caused by the closely located highway. We do find the back side of the hotel to be quieter for future stays with us we can certainly notate this for you.We look forward to seeing you in the future.
10/10 Excellent
OLUWATOYIN
Oct 29, 2023
OLUWATOYIN
Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you so much for taking the time to share your review.We hope to see you again not before too long.
2/10 Terrible
Lorne
Business traveler
Oct 26, 2023
Disliked: Property conditions & facilities
I had a mouse in my room at 230 am and had to vacate. After pleading with the front desk they put me in another room. I want a full refund for this experience.
Lorne
Stayed 1 night in Oct 2023
Response from General Manager on Nov 14, 2023
Thank you Lorne for taking the time to connect with us.We apologize for any inconveniences that were encountered during your stay with us.We look forward to seeing on the next stay for a more enjoyable experience.
The bedding was very clean.
However, there was no bathtub in the bathroom.
HYUNJU
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you for taking the time to share your feedback.We do offer some rooms with the shower and some rooms with a bathtub, should you wish to have a bathtub in the future please connect with our front desk team members and they will do their best to accommodate your request.
Thank you for taking the time to share your review.We are glad you enjoyed our convenient location, located next to hwy 1.We hope to see you again not before too long.