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Reviews of Sandman Hotel Langley

3 out of 5
Sandman Hotel Langley
8855 202 St, Langley, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harsimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room. Enjoyed the stay.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for the wonderful review!We look forward to seeing you again soon.

10/10 Excellent

Alison

Traveled with partner
The room was updated. All of the staff were really welcoming. The hotel was clean and inviting. The hotel was walking distance to a lot of restaurants, a drug store and a grocer store. We had a great stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for sharing your feedback! We are delighted you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Dusty

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel was average at best, we had stayed there several time in the past 5 years or so. The room was not a good room at all as it was small and the bed did not even seem like a queen, we think it was a double bed. Also, there were spider webs in some of the corners of the room which would also indicate not very clean. I think because we booked it through Expedia they gave us a lessor room then if we had booked it by ourselves.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for taking the time to share your experience.We are disappointed to learn that your most recent stay with us fell below your expectations. We did have you reserved in a standard queen room this stay, however some of our other room types are a bit larger and may be a better fit for future stay. We certainly will share your concerns with our team. We hope to see you again and exceed your expectations of the Sandman Hotel Langley.

6/10 Okay

Steven

Traveled with family
Liked: Property conditions & facilities
nice place
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you for taking the time to share your review.We hope to see you again soon!

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for sharing your review!We hope to see you again soon.

10/10 Excellent

vicki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eveything was fine except i would have liked a bathtub, there was only a shower and if you wanted a bathtub i had to have a room with 2 double beds instead of a king
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to share your experience.We do have a limited number of suites available with a king bed that would also offer you a bathtub. We hope in the future to see you again.

10/10 Excellent

Jacqueline, CALGARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely neighbourhood with genuinely helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for the wonderful review!We hope to see you again soon.

6/10 Okay

Muskanpreet

Coffee station was not properly cleaned.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for sharing your feedback.This is certainly not the level of service we provide, we certainly look into your concerns.

8/10 Good

???? ???

Liked: Cleanliness, amenities
Very nice room
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your feedback. We are glad you enjoyed your room and hope to see you again soon.

10/10 Excellent

Terri-Lynn

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for the positive reviewWe look forward to seeing you again soon.

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for the great review!We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Good

Maurice

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this property. It is Clean and close to lots of dining options. I love it mostly because it is close to the freeway, so easy to find. An excellent stop off point for our long trips to the island.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location close to hwy.1.We look forward to seeing you again not before too long!

6/10 Okay

Julian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Acceptable accommodation for the price. Small room.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your feedback.We are delighted to know you enjoyed your stay, we do have a variety of room types available - including some larger suites that may better meet your need in the future.We look forward to seeing you again soon.

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient right off the highway and easy parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for the great review!We are glad you enjoyed our location and we hope to see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for taking the time to share your feedback.We look forward to welcoming you back not before too long.

10/10 Excellent

Moulay Hicham

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for the great review.We hope to see you again in the near future.

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for taking the time to share your rating!We hope to see you again not before too long.

8/10 Good

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for sharing your review!We hope to see you again soon.

8/10 Good

Bo

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your review.We hope to see you again soon.

2/10 Terrible

Diane

Traveled with partner
Disliked: Property conditions & facilities
Very small room, sink didn’t drain, dirty carpet
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you for taking the time to share your experience.We are disappointed that your time with us fell short of your expectations. Please rest assured we will review your noted concerns.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for the great review!We look forward to welcoming you back not before too long!

8/10 Good

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Feb 13, 2024
Thank you for taking the time to share your review.We look forward to seeing you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Thank you for taking the time to share your review.We look forward to welcoming you back not before too long.

8/10 Good

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inviting
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to share your review.We hope to welcome you back not before too long.

2/10 Terrible

Simran

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your feedback.We are most disappointed to see your stay with us fell below your expectations. Please connect with us and speak to a Manager on Duty so we may address your concerns.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Saturday night the hallway and parking lot were very noisy. I would request a room on the opposite side if going again.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for taking the time to share your feedback.We apologize for any inconvenience caused by the noise during your stay. We hope to see you again soon!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. My only complaint is the bed pillows. They were way to thick and hard.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for taking the time to share your feedback.We do have a slightly softer pillow available in your room as well, next time please let our team know and we will be happy to assist to locate it.We look forward to welcoming you back in the near future.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Outstanding staff. Easy parking. Everything you need is within walking distance. Close to the highway. Thank you!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for the glowing review!We can't wait to welcome you back to the Sandman Hotel Langley!

10/10 Excellent

Naveen Kumar

Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Thank you for the great review!We look forward to welcoming you back soon.

10/10 Excellent

Mycaela

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for the great review!We look forward to welcoming you back not before too long.

10/10 Excellent

Randeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Thank you for the great review.We look forward to seeing you again soon!

10/10 Excellent

Randi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, checkin was. A breeze
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Thank you for much for the wonderful review!We look forward to seeing you again soon.

10/10 Excellent

Hazel

Business traveler, Traveled with family
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review!We look forward to seeing you again soon.

4/10 Poor

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to share your feedback.It looks like we have fallen short on your recent stay. We would invite you to connect with our Duty Manger to discuss the details of your stay.

10/10 Excellent

Raafat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast include !!??
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review!Although breakfast is not included we do have a Denny's restaurant conveniently located just off the lobby.We look forward to seeing you again in the near future.

8/10 Good

Reshma

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for taking the time to share your review.We hope to see you again soon.

4/10 Poor

Jagwant

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I am frequent traveler. Check was very slow and unprofessional. Very small room and inconvenient layout.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
We appreciate you taking the time to share your feedback.We are disappointed to learn your stay with us fell below expectations. We hope to see you in the future to exceed your expectations

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 15, 2024
Thank you for taking the time to share your review.We hope to see you again soon!

10/10 Excellent

RICHARD

Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for the great star rating!We look forward to welcoming you back not before too long!

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Thank you for the perfect rating!We look forward to seeing you again soon.

10/10 Excellent

BRENDAN, Maple Ridge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to share your feedback.We are delighted you enjoyed your stay with us and look forward to seeing you again soon!

4/10 Poor

Chris

Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to share your rating with us.We hope in future to exceed your expectations of the Sandman Hotel Langley.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to share your rating.We hope to see you again soon to exceed your expectations of the Sandman Hotel Langley.

8/10 Good

Nicole Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to share your rating.We hope to see you again not before too long.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your review.We look forward to welcoming you back not before too long.

4/10 Poor

Maryam

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The light in the room was turning on and off
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your review.We are certainly disappointed that your experience was not as expected. We will certainly review this.

4/10 Poor

lori

The property was nice but I was shocked how much it cost. I clicked on the accommodation costing $124.00… but ended up paying $195.00 before taxes and they couldnt change it because I booked through Expedia. Not impressed.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to share your experience.We are disappointed to learn that things were not as expected. We do apologize for any inconvenience caused.

4/10 Poor

Tom

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We arrived late. Room was satisfactory but we found that the sheets smelled strongly of bleach which made it very difficult to sleep. Clerk at front desk at checkout was average in understanding our dilemma with the bedding but hesitantly gave us a coupon for discount on breakfast at Denny’s.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Thank you for taking the time to share your feedback. We are disappointed too learn that our linen fell below your expectation. We are glad to know our team was able to provide some assistance. We hope to see you again to exceed your expectations.

4/10 Poor

Derek

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
We are disappointed to learn your stay with us fell below your expectations. We would love the opportunity to improve. We hope to see you again not before too long to exceed you expectation.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for taking the time to share your review.We are disappointed to learn we fell below your expectations at the Sandman Hotel Langley.We do hope we were able to rectify any challenges that presented during the stay.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.