Ratings based on 1,245 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Aug 23, 2015
Shuttle from airport was available late at night which was a great convenience as car rental was already closed .
2 out of 5
by A verified traveler

Not a great experience

Posted Aug 21, 2015
Pros: The restaurant, Moxies.
Air conditioning was barely working on a very warm day. The business center was unbearably hot. Room was not that clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

LIttle dated but staff made up for it!

Posted Aug 20, 2015
Pros: The staff was exceptional!
Cons: Update of carpet/fixtures etc
Had some initial reservation mix-ups through expedia as the rooms we requested were not the ones reserved, the guest service manager Riche made it all right! The first night the air conditioner made an ungodly buzzing noice but the hotel installed a new one while we were out for the day so the 2nd night was comfy as could be! This is a very decent hotel and the location is great, close enough to downtown but far enough away to avoid traffic snarls! the rooms a just a bit dated and could use some upgrading but overall we had a great stay and would stay there again!
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Mtl

Posted Aug 17, 2015
Pros: Facile d'accès, personnel accueillant
Cons: Salle de bain à rénover, les serviettes étaient plutôt grises que blanches.
Location: Stationnement gratuit, restaurant rapide à proximité
Facile d'accès et pas bruyant même si près de l'aéroport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Very convenient for Bus travellers

Posted Aug 17, 2015
Pros: Convenient placing, hotel shuttle
Cons: Cleaner sheets, more TV programs, improved pool and hot tub
Location: Skytrain going downtown, or the malls in Richond
1 bedroom suite was very spacious, fridge and microwave in the room. Sheets were slightly dirty. TV channels also are limited. The hotel is very close to a bus stop, making transportation by bus very easy. Short distance to the skytrain and the night market.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Good clean and quiet hotel.

Posted Aug 16, 2015
Pros: No cigarette stink.
Cons: Was fine for me
Location: It was central for me. Easy access to bus and train, and the airport. Tim Horton was right there too.
Loved the fact this hotel was free of cigarette smoke and very quite. The rooms were clean, has a restaurant and the staff is friendly.
5 out of 5
Recommended
for Families
by A verified traveler

Sandman Vacouver Airport

Posted Aug 10, 2015
Pros: Location and not that expensive
Location: Right next to a Tim Hortons for late night snacks
Very relaxing, friendly staff, clean pool and hot tub and fit our budget.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport and skytrian

Posted Aug 9, 2015
Pros: Newly renovated rooms
Hotel was clean, and staff friendly. It was quiet at night even though being close to highway and airport. Sky train was close by, for easy access to downtown Vancouver. Will defiantly stay again.
1 out of 5
by A verified traveler from Toronto, ON

0 star customer service

Posted Aug 2, 2015
Worst experience ever. Booked this hotel for its location and airport shuttle service as we had an early flight the next day. When we arrived at the hotel in the evening, it took us over 30min just to check in - there was only one receptionist and he had to continuously answer phone calls while checking in the long line-up. It was just so exhausting. The hotel was shabby. The room was quite spacious but there was nothing else to be happy with. Furniture was dated and towels were dirty. We booked a shuttle bus at 4am and requested a morning call at 3:30am. It ended up that we never received a morning call and missed the shuttle. We were assigned to 4:30am shuttle but the shuttle was full so we were not able to get on it. We ended up calling a cab and arrived just 1h 10min before the flight departure time - if another 10min late we would have just missed the flight. Overall, terrible, terrible, terrible experience. Stay away from this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaithersburg, MD

Great room with a loft!

Posted Aug 1, 2015
Pros: See above. Fully equipped kitchen and sleeping loft.
Cons: The refrigerator door opened on the wrong side - the side against the wall. They could offer free breakfast.
Location: Very near the airport and gas stations if you need to fill up the rental car before returning it.
We stayed here for one night because we had a very early flight the next day. We ended up saying to each other how much we wished we could stay longer! Our room had a full modern kitchen and a sleeping loft on the second floor. the bathroom was beautiful, too. The front desk staff was very nice.