Ratings based on 1,872 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Great location. Clean room. Disappointing pool.

Posted May 10, 2017
First, I got my room with parking included, fabulous as it cost around 38 Canadian dollars per day otherwise. The room is large enough for 2 adults, 2 kids and 1 infant. The pool was clean but the facilities look pretty old, the tile, the washrooms.
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edm AB

Great hotel and location

Posted May 9, 2017
Have never stayed at Sheraton but now my hotel of choice. We arrived at 9 am expecting to only drop off luggage but our room was ready so they let us check in early. Room was clean and modern with an excellent view. Location is good for walking everywhere.
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear Weekend Getaway, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
2 out of 5
by A verified traveler from seattle

Posted May 1, 2017
Bad customer service, rooms are too small for the price we pay . Never again in this place
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear RN, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim, CA

Awesome Hotel

Posted Apr 30, 2017
Pros: The Staff was very friendly and helpful in finding where to eat and where to visit while you were there.
Location: Walking Distance to plenty of restaurants. Across the street from a hospital.
This hotel was real great. I stayed in the north tower i was on the 5th floor and the room itself was clean, modern, and plenty of room just for myself. The North Tower is where the Cafe One and Bar One are located in so every night i would head down the elevator to the lobby and the bar had a nice ambiance to it they had someone at the piano and someone in the back singing. The guy at the hotel shop even gives out good recommendations on where to eat. The Hotel is walking distance to plenty of good restaurants I didn't have to take a Taxi anywhere since you could literally walk anywhere. Everyone there is willing to help, there was a young lady that helped me at the Cafe with some corn muffins even after their breakfast was over that is the kind of service you need at this hotel. When i come back to Vancouver i will stay here again.
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear Gerry, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
4 out of 5
Recommended
for Families
by A verified traveler

Good Location but small rooms

Posted Apr 29, 2017
We stayed at Wall Centre for 8 nights with 2 kids. Rooms are much smaller than what you would find elsewhere. It could be all Vancouver hotels, not sure. We arrived at night around 11:30 pm. Reception put us in a room in South Tower with not enough space to move in the room, and no storage for our luggage. This was the smallest room we ever stayed as a family. I was also surprised with no view because I had paid extra for harbour and city views. Next morning, I went down and asked if they can help with the situation. The nice lady at South Tower reception moved us immediately to North Tower to a much spacious room (still small) with the view I paid for. The location of the hotel is really good and also it has a spacious parkette in front of it with water features which is really nice to sit around. Our stay was comfortable even tough I had to call guest services several times to remind that we are 4 people in the room and that we need more than 1 water bottle. I had to also write notes to room service to leave enough water and shampoos for 4 people to shower. They only left for 1 person in a room with 2 double beds and also 1 robe in the closet. One more thing which attacted our attention was that for an expensive hotel, the common areas were not kept very clean. My kids are I were waiting for my husband in the lobby and the coffee table was dirty and the carpet was full of crumbs. Usually in these big hotels, there are people who continously clean up, but not in this one.
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler

lobby was very small not a lot of places to relax

Posted Apr 27, 2017
Pros: location was great
Location: close to everything shop food ETC
very busy hotel needed more sitting area to enjoy a drink
Comment from Hotel Management
May 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Close to everything

Posted Apr 24, 2017
The hotel itself is great it's located between both night life's gay and straight which makes it great to us as we are a LGBT couple.. The hotel staff was for the most part very helpful ok except for a few who like everyone else stares at you like your a wall. Cleanliness well to be honest it could use a new cleaning staff that's my Biggest compliment. Stains on the carpets rooms and hallways and carpets looked liked they could use a good vacuum rooms and hallways.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mark, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
3 out of 5
Recommended
for Everyone
by A verified traveler from w

Great location, slow internet

Posted Apr 20, 2017
Slow internet even when paying for upgraded speed! Breakfast in room service is bla. Rooms are great and beds very comfy. Great location very good staff.
Comment from Hotel Management
Apr 24, 2017 by Guest Relations Manager, Hotel Management
Dear garret, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford

Pleasant place to stay

Posted Apr 19, 2017
Pros: Nice location, good facilities and friendly staff
Location: Sheraton Wall Centre is very well located for shopping and has several good restaurants within walking distance.
We enjoyed our stay at the Sheraton and the staff were friendly and helpful.
Comment from Hotel Management
Apr 24, 2017 by Guest Relations Manager, Hotel Management
Dear George, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
3 out of 5
by A verified traveler

Posted Apr 19, 2017
Not recommended. Facilities are extremely poor. Beds are uncomfortable. Front desk staff and check-in were disappointing.
Comment from Hotel Management
Apr 24, 2017 by Guest Relations Manager, Hotel Management
Dear guest, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.