Noise from giant air vents outside the window
Posted Sep 7, 2016
Stayed here for 3 nights. They put me in Room 962 the first night. I didn't get into bed until 1am that night. Once I got into bed with the TV turned off and with my ear on the pillow, I started to notice a loud humming noise. At first, I thought it was traffic but it was consistent and wouldn't stop. I then looked out the window and saw these giant air vents outside. I was on the 9th floor but these air vents were only a few floors down on a platform. The noise eventually died down and I was finally able to sleep. I woke up at around 5 and I could hear the noise again and it wouldn't go away, and I was never able to get back to sleep again. I called guest service and they said they were fully booked that night, but they would put me in a different room the next night. I had only a few hours of sleep that night, and I honestly think the first night should've been free. If they give you a room number ends with 61, 62 and 63 on a lower level, turn it down! I forgot to take a picture of those vents but I've attached a google earth screenshot of those vents.
They moved me to the 20th floor for the next two nights. Housekeeping on the 9th floor definitely did a better job than the 20th floor. There was a hair on the toilet seat, there was no body wash and no pen on the desk in my 20th floor room.
When you log into their wifi, they'll ask if you want to upgrade your wifi. It's tacky; you either provide free wifi or you don't. The free wifi was good enough for me.
Comment from Hotel Management
Sep 15, 2016 by Guest Relations Manager, Hotel Management
Dear CK, thank you for reaching out to us in regards to your latest stay experience at the Wall Centre. We truly appreciate your feedback and are glad to know you enjoyed the bed comfort very much, especially the pillows that are part of the Sheraton Sweet Sleep bed. We would like to take this opportunity to sincerely apologize for your lack of sleep stemming from loud noise just below your guestroom. Our engineering team has been informed and will inspect the vent system on the platform further, taking any necessary actions in order to decrease the noise level moving forward. Thank you for your patience with this matter and bringing this to our attention, we greatly appreciate it. Warm regards. Your Wall Centre Team.