Ratings based on 473 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Posted Nov 26, 2017
Breakfast is kind of disappointing! Very nice environments but very little choice of the food.
Comment from Hotel Management
Nov 28, 2017 by Carla, Hotel Management
Ting, I am sorry that you did not enjoy our hot breakfast buffet. We do try to offer a nice variety with our daily options of hot and cold cereals, omelets, hard boiled eggs, breads, bagels, pastry, yogurts, cottage cheese, waffles, fresh cut fruit, fresh whole fruit and Japanese breakfast with rice. Thank you for choosing to stay with us. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Very nice people and rooms

Posted Nov 21, 2017
When we checked in Jasmine was very helpful and courteous. She attended to every need we had and was extremely nice while doing so. I liked the rooms and the homey feel of them. My family and I also enjoyed the dinner provided and the friendliness of the other staff in the hotel. I will definitely be recommending this place to all family and friends visiting the area.
Comment from Hotel Management
Nov 22, 2017 by Carla, Hotel Management
Jhered, I am glad that you and your family had a great stay with us here at the Staybridge Suites – Vancouver/Portland Metro. It is great to hear that our staff was very helpful and courteous. Thank you for recommending us to your family and friends. See you on your next visit to Vancouver,
4 out of 5
Recommended
for Everyone
by A verified traveler from Bend, OR

Posted Nov 14, 2017
Conveniently located for time in both Portland and Vancouver area. Clean, well maintained and easy access.
Comment from Hotel Management
Nov 20, 2017 by Staybrigde Team , Hotel Management
Thank you for staying with us we're glad to here you loved the location and brand.
5 out of 5
by Andrew

Good job

Posted Oct 9, 2017 on Hotels
Visiting from out of town for event. Needed place to stay at last minute. Thanks Staybridge! :)
Comment from Hotel Management
Nov 22, 2017
Thank you for staying with us! Carla
5 out of 5
by A verified traveler from Guam

Safe and comfortable property with great staff

Posted Oct 1, 2017
Pros: Comfortable room, a super staff, convenience to local restaurants, shopping, etc.
Cons: Room door handle needs updating. Keep on top of maintenance on the washers and dryers.
Very well kept grounds and common areas, exceptionally clean and comfortable rooms, no-cost laundry facilities, hot breakfast 7 days a week and hot dinner Monday through Wednesday evenings, and a super friendly staff (Jasmin, Mimi, Norma, Niko...)! My extended stay has been nothing short of exceptional. And, I'm certain to be an IHG biased user for many years to follow based on the several months spent as part of the Staybridge Vancouver family. Thank you for taking great care of me and my shipmates!
Comment from Hotel Management
Nov 22, 2017 by Carla, Hotel Management
Robert, Thank you for sharing your experience with us at the Staybridge Suites – Vancouver/Portland Metro. I am glad that you found our staff to be super, your suite comfortable and our location convenient. You could not have given us a higher compliment than to say your extended stay has been exceptional. Safe sailing,
1 out of 5
by A verified traveler from Sarasota, Florida

Heartless hotel

Posted Sep 19, 2017
Cons: Customer relations
While we were looking forward to a vacation trip to the Northwest Mother Nature had other plans. As we were impacted by hurricane Irma here in Florida we had to cancel our trip. Wile we were able to get refunds on all our hotel fees( even one we were cancelling past the allowed date) and all airlines fees, I discovered I had inadvertently checked nonrefundable rate when reserving room at Staybridge Suites. I asked Expedia rep to contact the hotel to see if my circumstances could warrant a refund..even a partial one. It was relayed to me that the manager of hotel said no as policy was firm. Thank you Expedia for trying. If we are able to reschedule our vacation ...this is one hotel that will not be on our agenda.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Staff were great! Don't remember the receptionists name but she had colored eyes and long black hair, anyways , she was a bit overweld cuz I guess there was a website allowing people to continue reserve even tho they were full... she did great
4 out of 5
by Dawn

Thank you family happy makes me happy

Posted Aug 29, 2017 on Hotels
Everything about the stay was great jasmin sorry if I spelled it wrong has a great inviting personality she made us feel at home the only complaint I could give was there was stains all over the carpet in our room that's it other than that our family enjoyed our stay here breakfast had a wide variety something for everyone for my group of 8 we also went down to get family movie and they offered us more popcorn my kids also enjoyed the basketball court and the pool Can't wait to stay at staybridge again Thank you very much
3 out of 5
by linda

Posted Aug 28, 2017 on Hotels
I had booked Staybridge Hotel months in advance through hotels.com but because of the Eclipse Staybridge took our room & rebooked it & we were never notified. Another guest gave us his room but Staybridge did not honor our booked price. So we ended up in a smaller room for more money. Other then that the hotel was very nice. Jasmine at the front desk made our stay enjoyable. She is very nice. Probably will not book through Hotel.com again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

Great place to stay.

Posted Aug 25, 2017
This is a really great place to stay. I would love to come back anytime.