Ratings based on 856 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 24, 2015
Location is amazing. Right on the waterfront and close to everything. Beautiful hotel with amazing, friendly staff!
Comment from EPC
Aug 28, 2015 by Fairmont Waterfront, EPC
Dear Guest, Thank you for your lovely review. Your comments have been delightful to read. Thank you for your compliments on our location and service. We look forward to welcoming you back to Fairmont Waterfront! Sincerely, Indu Brar General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the waterfront

Posted Aug 17, 2015
They botched my check-in and did not have the room that I had already paid for reserved for me....attempted to put me in a room with only a pull out bed....ridiculous. Took far too much effort to correct this.....
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Excellent

Posted Aug 10, 2015
Loved this BEAUTIFUL hotel and we didn't even get to try the pool :) We were just there for the weekend, but well worth the money we paid :)
Comment from Hotel Management
Aug 13, 2015 by Fairmont Waterfront, Hotel Management
Dear Guest, Thank you for your review and choosing to stay at Fairmont Waterfront. I'm so pleased to hear that you enjoyed your stay. We look forward to you next visit! Warm regards, Indu Brar General Manager
3 out of 5
by A verified traveler from Vancouver Canada

The quest for hospitality and value

Posted Jul 30, 2015
Pros: My room was beautiful, the view beyond my window captivating, cruise ships gliding, helicopters whirling, seaplanes skimming the water
Cons: Some attention to single travellers and couples. In recognition of the crowded pandemonium,
Location: Historic Gastown, stroll along streets of original brick architecture, modernized. Galleries functional art, cafes, hipster shops, personality here
A Vancouverite, I chose the Fairmont Waterfront to experience the lush life of tourists in our town. Well travelled I was interested in what our city offers. Single often means paying the full price for a room. At a small country's educational budget, per night, I was hopeful value would result. Not a napkin or spoon, not a nut or an apple were in the room to welcome me. Tall bottles of Evian that I believed to be a complimentary were tres cher. Doors slamming shut awakened me each morning. No complimentary wifi, no comp breakfast, no cookies or chocolates in the evening. No swimming in the pool as screaming, splashing happy children were enjoying it. A day pass to the Spa at the Pacific Rim was given to me and comlimentary wifi after pleading. This hotel appears to cater to robust families and tourists cruising to Alaska. I couldn't recommend this hotel to couples or single adults hoping for relaxation and refinement.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Vancouver BC - July 02-03, 2015

Posted Jul 12, 2015
Pros: Location relative to tourism options for first-time visitors. Building materials, interior and exterior
Location: At the harbor and causeway. great accessibility to rapid transit (Skytrain heavy-rail transit) at main Waterfront station, right across the street)
As I was allowed to select the general room location well in advance, I was very pleased with the result (floor level and view). Sight unseen, this was an excellent choice, in the middle of festive activity.
Comment from Hotel Management
Jul 14, 2015 by Fairmont Waterfront, Hotel Management
Dear Guest, Thank you for reviewing your stay at Fairmont Waterfront. It is wonderful to hear that you enjoyed the fantastic location of the hotel. We look forward to your next visit! Best regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Highly Recommend!!!

Posted Jul 9, 2015
Pros: location, cleanliness, easy walking access to cruise terminal, elegance
Cons: price, but it was worth it
Location: right at the cruise terminal (just walked across the street), indoor shopping & food court attached
We thoroughly enjoyed our stay. Our room and bathroom were spacious and elegant. The view was spectacular!!!Located in a nice area right by the cruise terminal and shopping.
Comment from Hotel Management
Jul 14, 2015 by Fairmont Waterfront, Hotel Management
Dear Guest, Thank you for your thoughtful review. I'm so pleased to hear that you had an enjoyable stay at Fairmont Waterfront. Thank you for your compliments on our guest rooms and location. We look forward to another chance to accommodate you. Best regards, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
Expected a two room suite for the nightly rate, but was disappointed it was a single room with a nice view though.
2 out of 5
by A verified traveler

NOT GREAT

Posted Jun 11, 2015
upon check-in the sheets needed to be replaced as the staff did not change from the last guest - the room had a bad odour and the windows were filthy
5 out of 5
Recommended
for Families
by Angela from Colorado

Awesome place to stay

Posted Jun 4, 2015 on Hotels
Wanted the ability to be close to port for cruise and experience Vancouver for the 1st time. Was not disappointed! Will definitely stay here again. Concierge staff was very helpful on things to do. Thanks to all the great people in the hotel.
Comment from Hotel Management
Jun 8, 2015 by FairmontWaterfront, Hotel Management
Thank you for your review! I am so glad to hear that we have exceeded your expectations. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Return customer

Posted Jun 1, 2015
Great view. Comfortable bed. Great location. Nice staff. Bikes available for use
Comment from Hotel Management
Jun 8, 2015 by Indu Brar, General Manager, Hotel Management
Dear Guest, Your comments regarding your recent stay are delightful to read. Thank you for choosing to stay at Fairmont Waterfront. We look forward to your next visit! Warm regards, Indu Brar General Manager