Ratings based on 1,229 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel close to the docks,

Posted Jun 12, 2017
Pros: The valets were our first impression & they were super nice & full of information. Check-in staff was very friendly and accommodating as well.
Cons: It would be very nice to have had 2 queen size beds instead of the double beds in the rooms.
Location: Location is great for cruise ships, food, free shuttles to attractions, buses, tours....
This hotel is excellent if you are planning to catch a cruise. Close to docks, able to take your luggage to the ship for you, clean, the valets are excellent & very willing to assist in anything you need.
Comment from Hotel Management
Jun 14, 2017 by Fairmont Waterfront, Hotel Management
Your comments are very much appreciated. Thank you for taking the time to share your feedback! Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

A fantastic stay

Posted Jun 9, 2017
I booked this hotel as part of a 10th wedding anniversary celebration and the staff could not have done more. From the moment of check in to upgrading (at a reasonable cost) to the Fairmont Gold. The staff couldn't have been more pleasant and helpful and exhibited the highest of customer service. The hotel itself has great facilities and a fantastic location. Every staff member from housekeeping to concierge to transportation were well informed and helpful. I look forward to staying again in the future.
Comment from Hotel Management
Jun 14, 2017 by Fairmont Waterfront, Hotel Management
I'm thrilled to read that you had such a memorable wedding anniversary celebration at Fairmont Waterfront. I will be sure to share your kind words with our staff. We look forward to our next opportunity to delight you! Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent lovely hotel very conveniently located

Posted Jun 6, 2017
Fabulous bay view suite very well appointed Lovely generous breakfast although it is $34 Great atmospheric bat and live music Hire car rental opposite Much nicer than being in the heart of the city Right next to walk into Stanley Park which is well worth doing
Comment from Hotel Management
Jun 7, 2017 by Fairmont Waterfront, Hotel Management
Thank you for sharing such great comments about your recent stay. I'm so pleased you enjoyed your stay and look forward to your next visit! Warmest regards, Ken Flores General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Nice hotel & location

Posted May 31, 2017
The hotel is great and location too on waterfront. However checking is not till 3pm and absolutely no flexibility there!!! So if you have a 12 hours flight arriving morning time, you really feel annoying that absolutely no flexibility is done or offered... because of that i will never stay again at the Fairmont!! I will go next time to Pan Pacific across
Comment from Hotel Management
Jun 7, 2017 by Fairmont Waterfront, Hotel Management
Thank you for sharing your review. I am very sorry to hear that your stay fell short of expectations. I have shared your feedback with the concerned leaders as we do our best to accommodate early check-in requests if our occupancy permits. We hope to have another chance to serve you in the near future. Sincerely, Ken Flores General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great for families...

Posted May 30, 2017
Stayed 3 nights. Room was great...good size with view of Stanley Park. Only complaint was no bathtub. Pool was prefect for kids and the staff was super nice. Great location. Would definitely stay again.
Comment from Hotel Management
Jun 1, 2017 by Fairmont Waterfront, Hotel Management
Thank you for your feedback and recommending our hotel to families. I'm very pleased to know that you enjoyed your recent stay with us. Please also note that we have rooms with a bathtubs. You may reserve this type of room if available. Thank you once again for sharing your experience, and we look forward to welcoming you back soon! Sincerely, Ken Flores General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

clean and nice location

Posted May 24, 2017
1. car parking was not that great. 2. internet charge is not suitable to like this hotel. 3.lack of food variety.
Comment from Hotel Management
May 26, 2017 by Fairmont Waterfront, Hotel Management
Thank you for sharing both your positive and constructive feedback. Your comments are extremely important as it helps us to continually improve, and to provide a memorable experience to our guests. We hope to have another chance to welcome you back. Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Best hotel I have ever stayed in

Posted May 23, 2017
Pros: Everything
The moment we entered the hotel we felt at home, everyone was smiling and welcoming us as if they know us from before. The room was super clean and the bathroom as well. The beds and the pillows were very comfy and crest clean.The view from the room was amazing, you keep looking all day without getting bored. Thanks for the complimentary bowl of fruits and the water bottles, they were amazing.
Comment from Hotel Management
May 26, 2017 by Fairmont Waterfront, Hotel Management
Thank you for your kind review. I'm thrilled we were able to provide you with such a wonderful experience at Fairmont Waterfront. It will be our great pleasure to serve you again in the near future. Warmest regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from L L A. Calif.

The Fairmont Gold Experience Whistler BC

Posted May 19, 2017
The gold experience was absolutely the best. The personnel were absolutely gracious and helpful. Cudos to Dale, Ian, Alyson and Patricia They are fantastic people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great service, clean,

Posted May 14, 2017
Terrific conseirge Selima made our touring effortless and very exciting
Comment from Hotel Management
May 26, 2017 by Fairmont Waterfront, Hotel Management
Thank you for sharing your review. I'm delighted to hear that you were so pleased with our service. I will make sure to pass along you kind words with Salima. Please visit us again soon! Sincerely, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Excellent all around!

Posted Apr 24, 2017
Great location and very luxurious hotel with wonderful view of the harbor. We will be back!
Comment from Hotel Management
Apr 24, 2017 by Fairmont Waterfront, Hotel Management
It's great to hear that you will be returning to the hotel. Thank you for the accolades, and we hope to see you again soon! Sincerely, Ken Flores General Manager