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Excellent hotel for service, comfort, location, and nearby amenities. Very clean and well maintained. Fairly quiet, close to Waterfront attractions, Gastown, and Transit options. Plenty of restaurant, food, lounge options within/nearby. Needless to say I would stay again. 5 Stars.
Ryan
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 16, 2024
Dear Ryan, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear that you enjoyed your stay! We will be honored to host your stay in the future again and we are looking forward to seeing you soon! Sincerely,Elizabeth Van HooydonkDirector of Operations
Very conveniently located hotel. Easily assessable by Skytrain via the Waterfront station. Lots of dining options in the area. Service is excellent as expected of a Fairmont hotel. I was upgraded upon check-in and my room had a gorgeous view of the waterfront and Stanley Park. Room was comparable to other Fairmont hotels with the timeless luxury vibe. Overall, I would highly recommend this hotel.
Ting Fung
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on Apr 15, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.
Lovely hotel but I would suggest they invest in new bed. Mine was saggy, seen better days.
Lynn
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on Apr 14, 2024
Thank you for your feedback. We truly apologize for the inconvenience that caused due to the bed condition. We are looking forward to welcome you back to the hotel in the future.
Had the best stay at the Fairmont Waterfront. Love the location of it, right by the water/harbour. Staff was able to accommodate us right away as we flew in from another city early in the morning. They were all so kind. They also held onto our baggage while we roamed around the city one last time before departure - free of charge. Hotel is very close to many Cafes, fast food/restaurants, and many shopping stores.
Room was clean & very spacious with amazing views (city view). 10/10 would recommend Fairmont Waterfront
Rheanna Loren Amparo
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 14, 2024
Good day RheannaLoren Amparo, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are gold to hear that you enjoyed our view, location and room. We are looking forward to welcoming you back in the future of your stay. Sincerely, Elizabeth Van HooydonkDirector of Operations
6/10 Okay
SARADA
Traveled with family
Apr 14, 2024
Liked: Cleanliness, staff & service
Room was spacious.
SARADA
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 14, 2024
Gooday Sarada, Thank you for your feedback, we appreciate your time at Fairmont Waterfront and we will promptly address your concerns to ensure a better experience. However, we are glad to know that you enjoyed overall stay with us. SincerelyElizabeth Van Hooydonk Director of Operations
Response from Fairmont Waterfront. on Apr 14, 2024
Good day Hamed, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear you enjoyed your stay.Sincerely, Elizabeth Van HooydonkDirector of Operations
What I loved about this hotel was the staff, very friendly, accommodating. I want to mention Baba from Arc restaurant and Steve the doorman. They both were terrific. The only negative thing that I found were the pillows, not very comfortable. I woken up with a pain in my neck but other than that everything else was very good.
Elba
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 12, 2024
Thank you very much for your feedback, our apologies that the pillows were not comfortable. We can provide different types of pillows on your next visit and find something more suitable for you.
For the price of this hotel I would expect decent beds. They are obviously old. Rooms are nothing special except for spectacular views of you pay for it.
Darla
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 11, 2024
Thank you for your feedback, this will be communicated to the appropriate department to better serve you in the future.
The property was great and the outdoor heated pool was a huge hit with the kids. The room service was excellent and quick. The amenities were ok but it took a long time to get a turning and our bathroom amenities were never replenished.
Kayli
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 9, 2024
Thank you for your feedback and we're glad you enjoyed your stay with us! Our apologies that amenities were not replenished in a timely manner, your feedback is important for us, and we will ensure this is passed on to the proper team.
Thank you for making everything so special for our stay. It was my boyfriend’s birthday and they sent up chocolate cake as a little treat. We were treated like royalty. 10/10 recommend.
Kayliegh
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 8, 2024
Good day Ms. Kayliegh, We are glad that we were able to provide the memorable stay! I hope we are able to make another stay in the future as well. Sincerely,Elizabeth Van HooydonkDirector of Operations
The hotel was outstanding
The service was exceptional. Close to a lot of amenities
Right across Canada Place, site of our convention. I will definitely be back.
Giampiero
Stayed 5 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 8, 2024
Good day Giampiero, We are glad to hear that your stay was enjoyable and we are looking forward to seeing you again soon. Good day Lydia, Thank you for your kind words and we are glad to hear that you enjoyed the stay with us! Hope we can welcome you soon in the further. Sincerely, Elizabeth Van HooydonkDirector of Operations
The hotel was busy and in nice location. Room was clean. We’re a family of four, sharing a double (full) size bed was a manageable but small, preferred a queen size. The self parking was $45 per night that was a shared with shopping patrons so just be aware.
Diane
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 9, 2024
Thank you for your feedback and we are glad you enjoyed your stay with us.
Exceptional luxury property with spacious, beautifully appointed rooms and breathtaking views. Customer service is excellent and I'd recommend the Gold benefits (private lounge, highest quality canapes, desserts, and breakfast, complimentary beverages) as value far exceeding the cost.
Christa
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 6, 2024
Thank you for your review. We are looking forward to welcome you back at the hotel in the near future.
10/10 Excellent
Lyle
Traveled with family and small children, Traveled with family
Overall a great stay, good location, clean, friendly staff and parking was very easy with hotel access elevators from parking garage with in and out privileges. Would stay agin
Thank you for your excellent review. We are so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Elizabeth VanHooydonkDirector or Operations
It is a beautiful hotel, wonderful lobby fantastic location right on the waterfront near the convention center near the train station and near the walk around the city. Everything in the hotel was excellent except I would appreciate being able to get coffee in the morning downstairs later than 7 AM.
Paul
Stayed 5 nights in Mar 2024
Response from Guest Relation Manager on Apr 3, 2024
Thank you for your feedback. We are happy to hear that you had a wonderful stay with us. We truly appreciate for your feedback regarding the coffee station. Please rest assured that we will pass along the feedback within the team and we will try our best to improve in the near future.
8/10 Good
K Savery
Apr 2, 2024
I think there should be a mini fridge for guests to use as they please.
K Savery
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Apr 3, 2024
Thank you for your feedback. Please rest assured that your feedback is utmost important with the team and we will try to improve ourselves in the future.
All was great. Parking was expensive. 45$ per night.
Payman Baradar
Stayed 4 nights in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good day Payman Baradar, Thank you for staying at Fairmont Waterfront and we are glad to hear that you enjoyed your stay. Your experience and feedback are utmost important to us so this will be addressed. I hope we can welcome you back in the near future so that we can be honored to be your home away home soon! Warmest regards, Fairmont waterfront
Thank you for your feedback. We are looking forward to welcome you back in the near future.
8/10 Good
Fazil
Apr 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Fazil
Stayed 1 night in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good day Fazil, Thank you for taking your time to provide the feedback! We take your feedback sincerely as your experience at Fairmont Waterfront is utmost important to us. Thank you for choosing Fairmont Waterfront and we are looking forward to welcoming you in your future stay! Warmest regards, Fairmont Waterfront.
We didn’t get connecting rooms. The service in the restaurant was very slow. The breakfast buffet could be better
alonso
Stayed 3 nights in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good Day Alonso, Thank you for choosing to stay at Fairmont Waterfront and we would like to extend our gratitude to you for taking your time to provide the valuable feedback. This will be addressed to our team so that we can provide the better service for your future stay! Your experience and feedback are utmost for us and I hope we can welcome you back in the future so that we can offer another memorable night at Fairmont waterfront.Warmest regards, Fairmont Waterfront.
It was nice there were a lot of places that we could walk to, such as shopping and restaurants. The things we didn’t like was that the bed and pillows were really uncomfortable and we had neck pain every morning. Another thing was it was so dusty in the room and one of us is allergic to dust mites and had to take allergy medicine every day. Also, we had to ask for extra bath towels every day because they would leave only 3 bath towels every day.
Yon I Samantha
Stayed 7 nights in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for sharing your review. We apologize for the disappointment experienced during your stay. Your feedback is valuable. Please rest assured that we will address your concerns to avoid future occurrences. We hope to have the opportunity to host your stay again in the future.
Thank you for sharing your review. We appreciate your compliment and we are delighted that you enjoyed your stay with us. We hope to see you again soon.