Outdoor pool, a heated pool, pool umbrellas, sun loungers

Reviews of Fairmont Waterfront

4.5 out of 5
Fairmont Waterfront
900 Canada Place Way, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 907 out of 1305 reviews" "
Rating 8 - Good. 242 out of 1305 reviews" "
Rating 6 - Okay. 83 out of 1305 reviews" "
Rating 4 - Poor. 42 out of 1305 reviews" "
Rating 2 - Terrible. 31 out of 1305 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, only complaints are being charged for water and the absolutely ridiculous prices at mini bar and restaurant
Stayed 4 nights in Mar 2024

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Fairmont Waterfront on the prestigious Gold Floor, and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with exceptional service that continued throughout my entire stay. The luxurious accommodations on the Gold Floor truly made my visit unforgettable. The room was elegantly appointed with modern decor, offering breathtaking views of the city and the skyline. The attention to detail was impeccable, from the plush bedding to the top-notch amenities provided. One of the highlights of my stay was the exclusive access to the Gold Lounge, where I enjoyed delicious gourmet breakfast options, afternoon tea, and evening hors d'oeuvres. The personalized service from the dedicated concierge team made me feel like a VIP throughout my stay. The Fairmont Waterfront's prime location near the vibrant city center and waterfront attractions made it convenient to explore the best of what the city has to offer. Whether relaxing in the luxurious spa or savoring gourmet dining at the on-site restaurant, every moment at the Fairmont Waterfront was a true delight. Overall, my experience on the Gold Floor at the Fairmont Waterfront was nothing short of exceptional.
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 28, 2024
Thank you for your great feedback!

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 28, 2024
Thank you for your great feedback!

10/10 Excellent

Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 28, 2024
Thank you for your great feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 27, 2024
Thank you for your great feedback!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont, always the best
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 27, 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 27, 2024
Thank you for your review. We hope to see you again.

6/10 Okay

Karin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Location was great and ni e friendly staff. But rooms are run down , tub is horrible, bed had flees or bugs or something we woke up covered in bites. Uneven mattress and the douvè was all dingy and stained. Douve cover not a cover but two flat sheets that came apart with movement exposing horrible douve 🙈 It is an expensive hotel but totaly not worth the price . No turndown service either . Not clean
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review. We apologize for the disappointment experienced during your stay. Your feedback is valuable. Please rest assured that we are addressing the concerns raised, and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Azar, Edmonton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. The restaurant and lounge prices are very expensive. Hot tub was a bit discoloured and the chemicals made my eyes sting. Overall it very beautiful hotel ❤️
Stayed 4 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review. We apologize for any disappointment experienced. Though we are delighted you enjoyed your stay, we will ensure to address the concerns brought to our attention. We hope to see you again soon.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

Asghar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View, convenient and friendly staff. We have stayed in this hotel several times in the past!!
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review and the compliment towards our staff. We look forward to seeing you again soon.

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vig at the front desk was amazing! He encouraged us to book the gold floor and it didn’t disappoint . My son had the best time chilling! Thanks so much. Sincerely, Amansa
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review and the compliment towards our staff at the front desk. We are delighted to hear that you enjoyed your stay. We hope to see you again in the near future.

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that there wasnt a fridge to put my own stuff in. I was told i would be upgraded to a habor view, which all i heard was jack hammers all day. We parked in the parkade and it didnt give clear instructions which area was for what hotel, we were told the elevator would take us to the hotel.... yeah the one across the street as we parked to far over. The hype on the hotel didnt live up to the reviews
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review. We apologize for the disappointment experienced during your stay. Your feedback is valuable. Please rest assured that we are addressing the matters to avoid future occurrence. We hope to see you again in the near future.

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing! From check in to lounge attendants all so attentive and friendly it was such a nice experience! Our Fairmont Gold room was so nice, it just didn’t have a tub as advertised, so I asked if we could move, it took 3 hours but they were able to accommodate, the second room had a huge beautiful tub BUT the rest oh the room wasn’t as impressive as the first. No fridge, no tv in the bathroom (not that that was necessary but the first room had it). The gold lounge was so nice, breakfast and canapés were such a nice treat. Overall it was a wonderful stay. Would recommend it to anyone.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 24, 2024
Thank you for sharing your review. We are delighted to hear that your overall experience was enjoyable. We appreciate your feedback with our rooms, and we will ensure to address the matters to provide a more consistent experience for our guests. We hope to see you again soon.

8/10 Good

Normand

Could use sealant on counters.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for sharing your review. Please rest assured that we will address your concerns, and we hope to see you again soon.

10/10 Excellent

Andrea Or David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming. Guest room was spectacular. Only wish we had stayed longer. Thank you
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 24, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we appreciate your compliment towards our staff. It will serve as encouragement to continue our devotion towards our guest, and we look forward to seeing you again.

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central to everything. Was safe and well maintained.
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 24, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed the location. We look forward to seeing you again.

8/10 Good

Colleen, Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location , short walk to Skytrain . There is road work in the area, so a little noise. Otherwise great place at a great price. Will definitely book again
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 24, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed our prime location. We look forward to seeing you again.

10/10 Excellent

Melody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 24, 2024
Thank you for your review. We hope to see you again.

6/10 Okay

Shirley

Traveled with group
Liked: Cleanliness, staff & service
Facility is dated without character. Sound proof Is horrible. I heard hear neighbors and their in and outs
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 22, 2024
Thank you for sharing your review. We apologize for the disappointment experienced. Please rest assured that we will address your concerns. We hope to see you again in the near future.

10/10 Excellent

Gurvinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Well maintained. Staff are accommodating
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 21, 2024
Thank you for sharing your review. We appreciate your compliment towards our staff, and we hope to see you again soon.

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Feb 2024
Response from Fairmont Waterfront on Mar 21, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. View from room was stunning!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed the view and our service. We thank you for your compliment and we hope to see you again soon.

10/10 Excellent

Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The outdoor pool was incredible with an amazing view, my son had the best time there.
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for sharing your review. We are delighted that your family had a pleasant stay, and we hope to see you again soon.

10/10 Excellent

Karleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for sharing your review. We thank you for your compliment, and we are delighted that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay. We will share your compliment with our team to serve as encouragement, and we hope to see you again.

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the view and location were top notch
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for sharing your review. We are delighted that you enjoyed your stay with us. We will ensure to share your compliment with our staff as it encourages us to continue our great services. We hope to see you again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Migwans

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Fairmont Waterfront on Mar 19, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

cherylyn

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room and staff are friendly and helpful. Loved our stay here!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 16, 2024
Thank you for sharing your review. We thank you for your compliment towards our staff, and we are delighted that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Mar 2024
Response from Fairmont Waterfront on Mar 16, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Sharyn, Chilliwack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say the view from our room, the food n restaurants were not far to walk to, and enjoy a great meal. The area was filled with adventure.If you wanted to do something out of the ordinary, it was just a call away. The hotel staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review. We appreciate your compliment of our staffs, and we are delighted to hear that you enjoyed your stay. Your feedback is valuable. We look forward to seeing you again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review. We look forward to seeing you again.

10/10 Excellent

Charles

Traveled with family and small children, Traveled with partner
Liked: Property conditions & facilities
Close to cruise port
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review. We look forward to seeing you again.

10/10 Excellent

Marq, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exquisite. It smells wonderful the second you walk in the lobby. The staff are all very helpful and polite. The location is top notch. The room clean and all the best features to it. I will definitely be staying here again!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your compliment as it will serve as encouragement to continue our great services. We look forward to seeing you again soon.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review and we are delighted to hear that you enjoyed our great location. We look forward to seeing you again.

10/10 Excellent

Cassidy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 14, 2024
Thank you for sharing your review. We look forward to seeing you again.

10/10 Excellent

Yamile

Liked: Property conditions & facilities
Good location, excellent staff, and very clean.
Stayed 1 night in Mar 2024
Response from Guest Relation Manager on Mar 10, 2024
Thank you for staying with us. We are looking forward to welcome you back in the near future.

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relation Manager on Mar 10, 2024
Thank you for staying with us. We are looking forward to welcome you back in the near future.

10/10 Excellent

SHELLEY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an all-day conference at the hotel and decided to stay the night before to minimize stress and accommodate some medical challenges. As such, I required some specific amenities in my room. These were all met. The staff was wonderful and the dining experience was fantastic! This was one of the best hotel experiences I have ever had!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 9, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we appreciate your compliment towards our staff. It will serve as encouragement to continue our great services, and we hope to welcome you back in the near future.

10/10 Excellent

Patricia

Stayed 3 nights in Feb 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Majed

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay while in Vancouver ,
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 8, 2024
Thank you for sharing your review. We are delighted that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Marlon

Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 26, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is heated and open year round. Staff is extremely helpful and friendly.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 8, 2024
Thank you for sharing your review. We appreciate your compliment towards our staff and our facilities. We look forward to seeing you again.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and exceptional level of service. The Gold Floor staff are very professional and helpful.
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Mar 7, 2024
Thank you for sharing your review. We appreciate your compliment towards our staff, and we hope to see you again.

6/10 Okay

gulwant

Disliked: Staff & service
Very good hotel I like it
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 4, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.