Ratings based on 784 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Florida
Clean and friendly HOTELPosted Aug 21, 2015
Pros: Very clean, friendly and rooms were big, a lot of room
Location: Hotel was very close to Airport, skyway train was right at location, easy access to go to downtown Vancouver
Hotel staff very friendly and helpful. The bell steward very helpful, polite and personable. Consatine should be commended. I Wil stay at this Hotel again.
for Everyoneby A verified traveler from Carlisle, UK
Excellent hotelPosted Aug 20, 2015
Was slightly disappointed as the hot tub was broken but hotel was excellent.
for Everyoneby A verified traveler from Montreal
Hotel at the casinoPosted Aug 19, 2015
The hotel is at the casino so very busy. The rooms and premises are very clean, staff is very friendly and helpful. Easy and ample parking. Many food options, the buffet is worth the money, the food was fresh every day and there was variety an options.
for Everyoneby A verified traveler from Seattle, WA
Comfortable hotel with convenient locationPosted Aug 17, 2015
The hotel is located directly on the SkyTrain line, with quick and easy access to the airport and downtown Vancouver. The QuickShuttle from Seattle, WA, also stops right out front, which makes this an easy transition point for US travelers flying out of YVR. My room was very comfortable and spacious. My only complaint was that there was no way to turn off the fan/air conditioner, which hummed all night. Also, the breakfast buffet at the casino was nothing special (decent variety, but poor quality) -- I'd recommend going into town and spending less money on a better meal there.
for Everyoneby A verified traveler
Hotel facilities are generally good!Posted Aug 15, 2015
Staff at receptionist not professional. It took 30 min for check in
by A verified traveler from kelowna
Staff is awful and unorganizedPosted Aug 15, 2015
I Booked my trip to the river rock through expedia for my best friends stagette. From the second I walked in the staff messed up my booking and over charged us. They were unwilling to help and very rude. The manager I talked to was not very helpful either. Through expedia and the hotel there was a confusion in the price that at the end i had to pay for. The river rock refused to honour what was even in my email itenaraty. After that our group was so irate and they didn't even offer anything to compensate for their huge mistake. I would never stay here again.. I'd never book through expedia again as the issue came from expedia and the river rock messing up.. and last I would never ever recommend this place to anyone !!!
for Everyoneby A verified traveler from Z
Very nice hotel, nice clean, elegant, close to casPosted Aug 14, 2015
Enjoyed the stay, tried luck inCasino, turned out good. The buffet is not really good as there is only limited choice...
by A verified traveler from Japan
静寂ないいホテルだが・・・・Posted Aug 3, 2015
全体に問題なく悪くなかったがスイート以外の部屋にはバスタブがないとのことを知らなかった。 我々熟年日本人には致命傷・・・・トイレにウォシュレットがないのは想定していたがデラックスルームに バスタブが装備されていないのは事前に想定していなかったのでショックでした。 バスタブは必須、今後の改善を期待したい！！
for Everyoneby A verified traveler from 東京
交通至便で終夜アクティブPosted Jul 31, 2015
バンクーバー国際空港からスカイトレインで移動する場合に必ず通過することになるカナダラインのBridgeport駅とホテルが連結しているので、市内への移動には大変便利。車の場合もゲスト用の立体駐車場が充分な台数分確保されており、駐車料金も不要なのでありがたい。 カジノが併設されており、中にはフードコートもあるので、深夜でも軽い食事くらいなら問題なく出来る点も好都合。 ただし、客は圧倒的に中国人が多数で、ホテルスタッフも中国系と思われる人が多く、日本人としてはやや場違いなところに来てしまった気持ちになるかもしれない。もっとも、トラブル等は全く経験しておらず、気にしなければそれで済むレベルだが。
for Everyoneby A verified traveler from vancouver, bc
Fantastic PatioPosted Jul 27, 2015
Pros: Patio, pool, room, casino
Location: Location is very convenient with the train so close - going to YVR and Downtown Vancouver, there's a grocery store down the street for longer stays.
This is the second time we have stayed here for our anniversary and it was just as fun as the last. The room was clean and comfortable, and the patio/green area out back is to die for if you're looking for a casual meal and drinks. Great food and friendly service, and the pool is quiet and fun.