Ratings based on 2,032 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

In the centre of it all

Posted Jan 16, 2017
Pros: Lovely staff and nice facilities
Great hotel with awesome amenities, always pleasant staff and right in the middle of downtown Vancouver with easy access to shopping, restaurants, and transit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Jan 16, 2017
Average hotel. Bathrooms are very dated. Showers and bathtubs and floor tiling
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Gorgeous Hotel

Posted Jan 14, 2017
Well if anyone wants to feel like a movie star when staying away from home, this is the place. Gorgeous hotel, with wonderful staff. Of special mention is Christopher from the Concierge desk. His tireless efforts in helping us locate lost airline luggage, together with his friendly and warm nature, helped make our stay great. The room was spacious, the bed like sleeping on a cloud, the bathroom wonderful. Well worth any money spent.
4 out of 5
Recommended
for Everyone
by A verified traveler

well located

Posted Jan 11, 2017
This is an outstanding hotel the only comment I would have is that the parking is more than other hotels in the area ($40 a day) and requiring to pay for WiFi ($15 a day) is annoying.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel in Downtown Vancouver

Posted Jan 5, 2017
Pros: Everyone really liked the beds and the staff
Location: Seems close to everything in downtown Vancouver
Liked the location, close to Robson St., walked to Rogers Arena for a hockey game, was able to get to Whistler
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, great location

Posted Jan 3, 2017
Good hotel. Facility is a bit dated. We got upgraded room on the top floor. However, the shower/tub combination was not in great condition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the action - shopping, Stanley park etc.

Posted Dec 28, 2016
Pros: Quiet and comfortable.
Cons: Some new pillows.
Location: 30 minute walk to Stanley park . Close to shopping.
Quiet. Comfortable. Nice staff. Love the housecoat!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the middle of town.

Posted Dec 27, 2016
Great location. Friendly staff. Well maintained and great restaurant. Great place to stay for Christmas!
5 out of 5
Recommended
for Everyone
by A verified traveler from Everett, WA

Posted Dec 27, 2016
Concierge very helpful. Suite and view everything we could hope for in a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Pet friendly, great location, quality hotel!

Posted Dec 26, 2016
Great location with a view from our room down onto Robson street. Clean, comfortable rooms. And I love that they allow pets!