Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Not easy to go in and out

Posted Aug 25, 2016
Itchy bad sheet and pillow case. The club floor dirty and same type of food every day .
5 out of 5
by A verified traveler

Posted Aug 14, 2016
Luxury hotel close to the airport, but quiet and with excellent workout place
Comment from Hotel Management
Aug 17, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for commenting on your latest stay experience at the Wall Centre. We truly appreciate your feedback and hope to welcome you again soon. Have a lovely day. Your Wall Centre Team.
5 out of 5
by A verified traveler

Posted Aug 10, 2016
Close to everything in Richmond. Everything was clean. Would recommend to others!
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and commenting on your latest stay experience at the Wall Centre. We truly appreciate your kind words and are glad to know you spent an amazing time with us. We hope to see you again soon and wish you well until then. Your Wall Centre Team.
2 out of 5
by A verified traveler

good hotel staff, poor hotel condition

Posted Aug 8, 2016
Pros: staff is friendly and helpful. nice pool, but long way to walk to the pool
broken door restrictor, bathroom door cannot be locked.
Comment from Hotel Management
Aug 9, 2016 by Guest Relations Manager, Hotel Management
Dear guest, thank you for your feedback and providing us with the details of your latest stay experience. We truly appreciate your kind words but are very much disappointed to know that you were not entirely satisfied with the condition of your guestroom. Please accept our kindest apologies for this inconvenience; our engineering team has been notified immediately to ensure that the door can be locked moving forward. Thank you for bringing this matter to our attention and your patience. Warm regards. Your Wall Centre Team.
4 out of 5
by A verified traveler from sherwood park

needed

Posted Jul 12, 2016
Pros: breakfast, gym, staff
Cons: parking
Location: not much to do nearby, need a car
great hotel, need a car, too far to walk anywhere, parking is a rip off, park on the street. get the room with the breakfast.
Comment from Hotel Management
Aug 10, 2016 by Guest Relations Manager, Hotel Management
Dear karen, thank you for your encouraging feedback. We truly appreciate you taking the time to comment on your latest stay experience at the Wall Centre. Please be sure to connect with us before your next travels to Richmond, as we always have great rates available, already including parking and breakfast. Thank you for staying with us and we hope to see you again soon. Warm regards. Your Wall Centre Team.
4 out of 5
by A verified traveler

Posted Jul 8, 2016
The shuttle service was a little late. Check in and staff were great. Room was very clean and the beds very comfortable.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and commenting on your latest stay experience at the Wall Centre. We truly appreciate your kind words and are glad to know you spent an amazing time with us. Please rest assured that we will re-evaluate our shuttle service times and make any adjustments as necessary. We hope to see you again soon and wish you well until then. Your Wall Centre Team.
4 out of 5
by A verified traveler from casper wy

Good not great

Posted Jul 7, 2016
No gift shop, helpful staff with directions, and great public transportation. Not much near the hotel.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear wyoworldtravele, thank you for your feedback and commenting on your latest stay experience at the Wall Centre. We truly appreciate your kind words and are glad to know you spent an amazing time with us. We hope to see you again soon and wish you well until then. Your Wall Centre Team.
4 out of 5
by A verified traveler

Posted Jul 4, 2016
Helpful staff, arranged late check-in and check out. Large clean room and bathroom. Easy to get back and forth to airport.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for your feedback and commenting on your latest stay experience at the Wall Centre. We truly appreciate your kind words and are glad to know you spent an amazing time with us. We hope to see you again soon and wish you well until then. Your Wall Centre Team.
5 out of 5
by A verified traveler

Fair price for top hotel experience

Posted Jun 3, 2016
Cons: The neighborhood isn't scenic, but if you're not looking for that it's fine.
Location: Very close to train and to airport.
I've stayed at this hotel twice and had great experiences. Very clean, friendly and helpful staff, close to airport with frequent free shuttles. During the second stay I tried the club level. The increase in price was balanced by the early evening appetizers which frankly were enough to be a meal, and the complementary breakfast.
Comment from Hotel Management
Jul 19, 2016 by Guest Relations Manager, Hotel Management
Dear guest, thank you for your encouraging feedback and praising the Wall Centre in such a high manner. We truly appreciate your kind words regarding our executive club lounge and that you were especially impressed with the quality of food and service provided by our team. It has been a great pleasure to have welcomed you and we hope to see you again soon. Warm regards. Your Wall Centre Team.
5 out of 5
by Shelley from Bowen Island

Close to the airport - great service - very quiet

Posted May 29, 2016 on Hotels
Loved this hotel - safe, clean, quiet and super comfy!
Comment from Hotel Management
Jun 11, 2016 by GuestServiceManager, Hotel Management
Dear Shelley, thank you for your 5-star feedback and providing the details of your stay experience at the Wall Centre. We truly are glad you had an amazing time with us and enjoyed yourself from the moment you checked in until your very departure. It has been an absolute pleasure to have welcomed you and we hope to see you again soon. Warm regards. Your Wall Centre Team.