A disappointing 4th night
Posted Mar 8, 2017
After 3 great nights, I stayed for one more, one too much. The room was great, renovated, insulated, way better than the one before. Thing is, they had a large group, and they smoked in front of my door. I called security at midnight after asking them to lower their voices. Front desk proposed to moved me if in 15min it didnt stop. Well it did stop for a few hours, but security came barging at my door at 00h15 to ask if the noise issue was over... (not a great way to communicate in my opinion, phone call would have been better). So obviously the barging scared my dog, and then I was told to keep him under control... OK well, he was... until you freaked us out... Group was noisy again through the night and early morning.
In the morning I mentioned the terrible night, a quick apology (not about how they handled it but about the group) , and they said they kicked the group out. Well, cash, wyndham points or voucher gesture would have been appreciated as compensation.