Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

description didn't match room

Posted Aug 14, 2015
Pros: 24 hour shuttle to airport
Described as a suite but actually just 2 connecting rooms with no sitting area. No amenities. Concierge lounge closed for weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jun 23, 2015
It's clean and staff friendly The food is great Will recommend it to everyone and u won't regret it
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Location is quite convenient.

Posted Jun 12, 2015
Rooms facing street have noises. No other complain.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Bed too small

Posted May 26, 2015
Pros: Location is excellent
Cons: Do not give 2 people a double bed. At least a queen size bed is OK
Location: Lots of restaurants nearby
Everything was fine except the hotel gave us a Double bed for the two of us. I only weighed 155 lbs and yet still found it small.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 20, 2015
I enjoyed my stay in this hotel for couple of nights. Nice staff and nice service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Dog friendly

Posted Apr 28, 2015
Great to be able to take our small dog with us Usual airport shuttle is excellent
4 out of 5
Recommended
for Families
by Luis from Bogota

Bueno y conveniente

Posted Jan 13, 2015 on Hotels
Conveniente. Habitaciones de muy buen tamano como para la familia. Servicio amable y tambien servicio de shuttle al aeropuerto.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
The hotel was very nice. The staff was great. I was able to check in early with no problems. Very nice room with view of the city and balcony. If in the Richmond area, I would recommend staying here.
3 out of 5
by A verified traveler from Kelowna

Wasn't impressed

Posted Sep 8, 2014
Pros: It is close to Richmond Mall.
Cons: Customer service could be a lot better. It was almost like I was bothering staff if I asked them a question.
Location: Lots of restaurants, shopping and Steveston Waterfront.
Staff weren't very helpful, at the front counter, restaurant or bar. The pool was closed and no one mentioned that when I booked the room which was unfortunate because the weather was fantastic and that was the main reason I chose that hotel.
5 out of 5
Recommended
for Getaway With Friends
by Kyle Tajima from Honolulu

Posted Sep 7, 2014 on Hotels
This was my second stay at this location. Convenient, clean, and excellent service!