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Decent hotel, but very disappointed I found out after booking their shuttle service to the airport isn't available because the neighboring hotel was having a strike which ended up costing an additional $100 from the airport and back. Room was modern in an old building so quite loud with traffic. Staff where friendly though and the room was nice.
The strike/picketing situation is unfortunate. I would encourage Marriott/Sheraton/Hilton to work harder to find a just and equitable solution with their workers.
#unionstrong
Loved this hotel. The sky train was easy to catch, staff were lovely. Paying for the breakfast ahead of time was well-worth it and super yummy and rooms were clean, modern, comfy and quiet:) we would definitely stay here again!
Convenient and close to Richmond Center Mall and the Richmond LRT station. The staff were very helpful and accommodating. However, the swimming and hot tub area could do with some improvement to make it more pleasing and enjoyable. Nice gym with machines for a good workout.
We enjoyed our stay at the Marriott. My kids loved the pool. Lots of restaurants and mall close by and we were able to walk to them instead of driving.
Property and rooms were very well kept. Staff was very friendly and attentive. It was a great option to be close to the airport.
Magaly
Stayed 1 night in Jul 2023
6/10 Okay
Jeffrey
Traveled with partner
Jul 20, 2023
There was a labor strike outside the property so we asked for a room away from street noise. They gave us a room that was directly under the fitness room where we could hear the treadmills at 11 pm. Room 313 also had a window blocked by a wall to a balcony that we couldn’t access. The hair dryer didn’t work in the room. Also we thought we booked this property because it included a continental breakfast. We found out there that it didn’t and there was nothing in our booking information to prove either way. It felt like we didn’t get good treatment because we booked from an outside vendor like Expedia.
The front desk staff were polite. Check-in was quick.
There was no housekeeping for my 3 night stay, either because of staff shortages or the current job action. In any case, it is not acceptable.