Ratings based on 2,418 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Quick pleasant stay

Posted Oct 4, 2017
My stay was brief, but most pleasant. Staff very helpful. Airport shuttle very prompt.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria B.C.

Posted Oct 3, 2017
Good hotel with friendly/helpful staff and great location - short walk to skytrain/bus station & casino.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel close to airport, free shuttle and br

Posted Oct 3, 2017
Pros: see above
Decent hotel, free shuttle and breakfast room close to airport
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island BC

Great hotel close to casino, food and the airport

Posted Oct 2, 2017
We had 4 rooms booked with 9 people It was an easy check in and out. Beds were very comfortable. Had a great sleep before a long flight. Will definitely stay again on my next trip
3 out of 5
by A verified traveler from Cambridge, ON

Hotel outside Vancouver, located in Richmond BC

Posted Oct 1, 2017
Pros: Free parking
Cons: A complete renovation and a bigger room for breakfast.
Location: Too far away from downtown Vancouver, but close to the airport.
The hotel is okay. Has an elevator and the rooms are okay. Guess they will get a renovation soon. The place for breakfast is too small and not a lot of choice for breakfast.
1 out of 5
by A verified traveler

Wasted a lot of time waiting for shuttle

Posted Sep 27, 2017
Pros: Accommodations were fine.
Cons: Inform guest they need to get a taxi if the shuttle driver hasn't come to work yet. Airport has more than 1 pickup area.
Location: nothing but the airport
Hotel shuttle service was terrible. We had to call 3 times. Lost site seeing time. Had to wait for a key and in line to use lobby restroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel close to the Airport

Posted Sep 25, 2017
Pros: Already covered it above
Cons: nil
Location: As this was our 4th time to Vancouver was not interested in looking around. The Skyrail station is a few minutes walk away
Was able to check in early. Excellent hotel for a short stay as it is close to the Airport and they provide complimentary Airport transfer shuttle service
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Alberta

Close to shops.

Posted Sep 22, 2017
Pros: Location.
Cons: Could have a support bar in the shower as the floor of the shower is very slippery when it is wet.
Location: Lots of restaurants and shops.
Convenience. Easy to get to shops. Close to highway.
3 out of 5
by A verified traveler from NYC

Posted Sep 22, 2017
the hotel seemed to be in the middle of nowhere. For dinner the casino was suggested, to get there we had to walk through a muddy parking lot and even though they had several restaurants we could not get in for at least an hour. This was at 6PM. No fun.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, Indiana

$250 deposit PER DAY hold on your credit card.

Posted Sep 22, 2017
Pros: Location
Great beds, very nice linens. The rooms are spacious, but the bathrooms are a touch small. Easy check in and easy check out. The $250 credit card hold PER DAY / PER ROOM seemed excessive. Hotel shuttle to and from the airport is complimentary. $15 per person in CASH for the hotel shuttle to the cruise ship docks. A taxi to and from the cruise ships to the hotel was about $40.