Ratings based on 756 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything was Perfect

Posted Jan 21, 2018
Cannot think of I shortcoming. This was the 4th night I have stayed here in 2 weeks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Great location

Posted Jan 16, 2018
Pros: Great room with good amenties
Cons: Some parts of the hotel are starting to look dated.
Location: Great location, easy access to the airport. Lots of restaurants and shopping.
Easy check in, no problems at all with my room. The hotel is perfectly situated to get to YVR airport. The room was good, with a comfortable bed, alarm clock with USB chargers, nice new TV, and a good bathroom. Hotel was nice overall and had a restaurant, but there were many restaurants in walking distance. There was also a large mall across the street.
Comment from Hotel Management
Jan 17, 2018 by Garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Jan 12, 2018
No negative surprises. Staff very accomodating and rooms well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Very Accomodating

Posted Jan 9, 2018
The staff in the hotel went out of their way to make us feel special. Great team!
Comment from Hotel Management
Jan 17, 2018 by garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Our promise at Four Points is simple, uncomplicated, comfort. Upon reading your comments, it appears that we have lived up to that promise. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Room could be a little better cleaned Had to move a night table and layers of dust just behind. Staff at front desk and bar were excellent.
Comment from Hotel Management
Jan 17, 2018 by garyrud, Hotel Management
I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the cleanliness of your room fell short of expectations. Please rest assured that your comments have will be shared with the housekeeping team in an effort to improve our level of cleanliness. I hope you’ll consider us next time your travels bring you back to the Vancouver Airport area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport, restaurants and stores

Posted Jan 4, 2018
Loved everything about the hotel. Staff were very friendly and front desk was very helpful arranging a bus tour for us. We have booked in on our return trip from Australia.
Comment from Hotel Management
Jan 17, 2018 by garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I will be sure to share your comments with all of our Front Office team. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Pros: Quiet and close to the airport. Felt safe there.
Cons: Include breakfast in the room rate.
Location: Shopping located within easy walking distance. Short drive to the airport on complimentary shuttle.
Would stay here again. Would recommend this hotel.
Comment from Hotel Management
Jan 17, 2018 by garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport through the Guest Satisfaction Survey. As a valued member, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Seattle Wa

Good hotel close to shopping and restaurants!

Posted Dec 31, 2017
Very good and comfortable. Very convenient to shopping and enjoy good food and the hotel look very clean and cozy. most important the rate is good and we will stay there next time if we travel Vancouver next time.
Comment from Hotel Management
Jan 17, 2018 by garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport through the Guest Satisfaction Survey. We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with our entire team to continue to inspire and motivate them to continue to deliver exceptional customer service. Thank you for staying at the Four Points by Sheraton Vancouver Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Richmond.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Cons: The heat (air conditioning) vent produces quite some noise and waked my family up in night. It should be fixed earlier.People in hallway are noisy
room clean, mattress comfortable, convenient, friendly staff, heat vent noise waked up my family, people in the hallway are also noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle, WA

Nice hotel near good restaurants

Posted Dec 26, 2017
Check in is easy, staff is courtesy and helpful. Easy check out. Across the street from the hotel has a variety of restaurants to choose from