Ratings based on 1,470 Verified Reviews

3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Victoria BC

Posted Aug 7, 2017
A bit shoddy needs a face lift. They should clean under the beds more often. The lady at breakfast was really nice and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Nice hotel! Good location! Walk to mall and park! Staffs friendly and helpful! Will stay there next time.
Comment from Hotel Management
Aug 4, 2017 by Nick, Hotel Management
thanks for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

near the airport

Posted Aug 1, 2017
Pros: location near the airport, train station and the local lake park
Cons: kitchen area and breakfast space, carpets on the hallway are old, parking garage is messy with all the storage stuff
Location: near authentic chinese restaurants and bakery when you walk towards the train station
close to the airport and train station; free shuttle to and from the airport between 5am-11pm is a plus but if you miss it, taxi is only 20 canadian dollars (drivers will take US dollars, too) skytrain station (canada line) can take you all the way to downtown for $2.75 canadian, one way, 30 min ride, the station is about 10min walk from the hotel.there is a beautiful local park behind the hotel that is worth checking
Comment from Hotel Management
Aug 4, 2017 by Nick, Hotel Management
Thanks for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dundas, ON

Adequate Hotel close to the Airport

Posted Aug 1, 2017
Pros: close to airport, free shuttles, free wifi
Cons: room need reno, a little dated, bed to be improved
Location: close to airport, lots of restaurants
4 block walk from Skytrain stop, maybe difficult with lots of bags. Front desk staff were excellent and helped with complimentary computer access and printing. Room was average and needs some reno. Bed was soft and should be replaced. Internet was very good and free and morning breakfast very good. Free airport shuttles, leave every 30 min. Would recommend for one night stay
Comment from Hotel Management
Aug 4, 2017 by Nick, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast B.C.

Posted Aug 1, 2017
Pros: The location is very convenient to shopping and restaurants and of course the airport.
I arrived at 11pm to find there was a power outage! The staff escorted me to my room via auxiliary lights, transported both my suitcases and opened the curtains for some street light. The next day (power came on about 3 am) without even asking I was given a discount on my room and allowed to stay past the normal checkout time!
Comment from Hotel Management
Aug 4, 2017 by Nick, Hotel Management
Your feedback is appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Pleasant stay

Posted Jul 30, 2017
The pick up from the airport was on time The breakfast was well done, a lot of choice and all was fresh The bed was comfortable. The hotel itself needs a complete refurbishing The hotel would be excellent for an overnight stay but it it is not close to Vancouver proper
Comment from Hotel Management
Aug 1, 2017 by Nick, Hotel Management
Thank you for your feedback>
3 out of 5
by A verified traveler from Ontario, Canada

Ok but overpriced

Posted Jul 30, 2017
Older building in need of some tlc. In room phone was very dirty as was tv remote. Clean sheets and nice breakfast. Overpriced for what you get...
Comment from Hotel Management
Aug 1, 2017 by Nick, Hotel Management
Thanks for letting us know.
2 out of 5
by A verified traveler from Canada

Location is good but very old and tired hotel

Posted Jul 27, 2017
We had a layover for one night after a late flight arrival. The location was good as it was nearby the airport. The staff quickly checked us in late at night. The beds were clean but the carpet was very old and a corner was wet from a spill (we hope). The bathroom was old but relatively clean. The room was small but functional. I suppose you get what you pay for. Having said that, we would likely not stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Very convenient hotel

Posted Jul 27, 2017
Very convenient hotel in Richmond. Lots of restaurant nearby. Underground parking is more spacious than hotel next door!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Good experience. Staff was very helpful in getting us around.