Ratings based on 1,536 Verified Reviews

3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, ontario

Nice hotel, close to airport

Posted Oct 17, 2017
Hotel easy to find. Close to amenities. Small size, comfortable, excellent breakfast.
3 out of 5
by A verified traveler

Nice hotel close to Airport

Posted Oct 16, 2017
Pros: Close to Airport
Cons: Free shuttle bus is available for 24 hours
We arrived at airport at 10:30 PM and waiting for 45 minutes for shuttle bus. Finally we were told free shuttle bus was not available after 11:00 PM.
2 out of 5
by A verified traveler

There are better options

Posted Oct 15, 2017
When I walked into the room, I was overwhelmed by the smell of cleaners. No glasses available, only paper cups. Tears and stains in the sheets, so I stayed on one side of the bed. Went breakfast in the morning, but a group had claimed the room, so there was nowhere to sit. When I tried to go back to my room at 630am my room key didn't work, and the front desk was completely ambivalent; apparently they automatically turn off the key the morning after check in despite a 12pm check out time..
3 out of 5
Recommended
for Everyone
by A verified traveler from Yukon

good for the money

Posted Oct 14, 2017
This is a great hotel for a quick overnight especially because of location and related cost for Richmond area. You are close to the Richmond Centre Mall and have access to the airport shuttle. As well - free parking in a secure area. Upkeep is disappointing. The hotel could really use new carpets and better mattresses. The free breakfast is just "ok". Fair enough, costs in Richmond appear to be skyrocketing so again, this hotel is a good choice for location and cost - just don't expect too much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Shuttle to/from Airport good. Breakfast excellent Roo clean, and bed comfortable
Comment from Hotel Management
Oct 5, 2017 by Nick, Hotel Management
We appreciate your feedback.
2 out of 5
by A verified traveler from BC

Posted Oct 3, 2017
Room had a terrible odour. Furniture is getting old and building is overall in need of improvements / updating / repair. But, it's a nice quiet location close to the meetings I need to attend and work i need to do. It's handy to the airport. The staff is great and the price is very affordable.
Comment from Hotel Management
Oct 4, 2017 by Nick, Hotel Management
We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from california,

Close to transport and restaurants, mall

Posted Oct 2, 2017
Location: Good places to eat.
Check in and out are easy and fast. Staffs are friendly and helpful.
Comment from Hotel Management
Oct 2, 2017 by Nick, Hotel Management
Thanks for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Posted Oct 1, 2017
Pros: Metro station is within walk station. Free airport shuttle.
Cons: The breakfast should be improved.
Location: Close to eateries.
There is a slight odor outside of the room. The carpet outside the room is a bit worn. Breakfast do not offer much. Scramble eggs is pretty much the major one, no yogurt, no meat (sausage), no waffle, no banana, ...
Comment from Hotel Management
Oct 4, 2017 by Nick, Hotel Management
Sorry you were not happy with breakfast. We will try and make it better. We do have apples and oranges, 6 different cereals, english muffins,croissant,muffins and danish.
3 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great location. Could use an update.

Posted Oct 1, 2017
Pros: Clean and comfortable.
Cons: Could use an update.
Location: Right downtown Richmond. Most beautiful park in back. Malls within walking distance.
Rooms are clean and comfortable. Price was reasonable. Staff were all very friendly. The thing we enjoyed the most was the beautiful park right behind the hotel. We have stayed here a couple of times and will definitely stay again.
Comment from Hotel Management
Oct 4, 2017 by Nick, Hotel Management
Thanks for staying with us,
3 out of 5
Recommended
for Everyone
by A verified traveler

** Location, location, location **

Posted Sep 28, 2017
Pros: Location
Cons: Breakfast
Close to the Mall, shopping, hospital We only stayed for 1 night, we chose this hotel as it was close to everything.
Comment from Hotel Management
Sep 29, 2017 by Nick, Hotel Management
Thank you for staying with us.