Ratings based on 910 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario Canada

Close to the airport

Posted Sep 17, 2017
Pros: Very comfortable bed, updated and luxurious bathroom. Quiet rooms, great hot tub and pool. Gorgeous sunrise view over the mountains from room.
Location: It is a little difficult to get around although only 5 minutes from airport. You have to drive, not appropriate for walking due to busy roads.
The hotel is only 5 minutes from the airport with very easy access. However, because it is so close at times it is a little noisy from the air traffic. Lovely room, very comfortable bed and well appointed bathroom with a separate soaker tub. This is not the hotel for you if you wanted to walk around, you really need a car. Very friendly and attentive staff. Great pool and hot tub with plenty of towels, private shower etc. Great hotel when winding down from vacation and want to be close to the airport for your flight home.
Comment from Hotel Management
Sep 19, 2017 by Guest Relations Manager, Hotel Management
Dear Carol, thank you for your feedback and rating your hotel stay at 4 points out of 5. We are delighted to know that you have spent an excellent time with us, especially enjoying the comfortable bed, bathroom and health club facility. We absolutely enjoyed your photograph of the sunset as seen from your guestroom, thank you for sharing it with us. It has been a pleasure to have welcomed you and we hope to see you in the near future. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Snohomish, WA USA

Close to airport

Posted Sep 6, 2017
Close to airport. However, difficult to find using navigation. Kind in the middle of nowhere. The surrounding area is undeveloped and can be a bit ambiguous at night as there are no street lamps. Upon arrival - staff who checked me in was extremely polite and handled my cc back and forth respectfully with both hands. This was how I was taught growing up when handing things to elders. Though he didn't look that much younger than myself. The person checking me out was not as polite and was even condescending when I asked to clarify the final charge, forgetting to convert USD to CAD. Always get such treatment with asians-I'm Asian. Why is that?! Booked 2 traditional-2-queen beds rooms which were very spacious. Each was occupied by 4 people and did not feel cluttered at all. Room was clean and I did not suspect any dust especially at corners of floors. Can tell that it was well vacuumed. Bathroom was spacious as well. Had a garden tub and a huge glass shower. Towels did not smell of bleach and were plush. I traveled with an infant and needed a microwave. Called service express and the person answering the call was very polite and eager to assist. The microwave arrived in about 5 minutes. Each bed had plenty of pillows I did not need to request any additional. Bed was super comfortable. Had a long day hiking at Capilano Suspension bridge and attending the night market. The comfiness of the bed was perfect for my achy legs and back. Very glad we booked the Westin. This was 2nd time
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Queen MM, thank you for your feedback and taking the time to comment on your recent experience at the Wall Centre. We truly appreciate your kinds words and 5-point rating but are disappointed to know that you were not entirely satisfied with your check-out experience. Please note that we have advised our front office management in order to take any actions as needed as well as implement further training with our team. Thank you for your patience with this matter and we do hope to see you again soon. Save travels back home. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

First Class Hotel

Posted Sep 5, 2017
Pros: Everything!
Cons: Maybe a shuttle to town!
Location: Close to the airport and waterfront dining.
This Westin certainly deserves a 5 star rating. The front desk staff, the concierge, the restaurant staff and the chefs were all at their best during our stay.The hotel is in a growing area of Vancouver and on the waterfront which may turn some folks off but when all the building is completed, I expect a "No Vacancy" every day/night. My wife and I couldn't expect any better accommodations!
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Hello Mike, thank you for your feedback and taking the time to comment on your recent experience at the Wall Centre. We truly appreciate your kind words and 5-star rating. It has been a great pleasure to have welcomed you. Safe travels back home. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Awesome view

Posted Sep 5, 2017
Very great hotel, staffs are friendly, food is great too.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear David, thank you for taking the time to comment on your stay experience at the Wall Centre. We truly appreciate your positive feedback and are delighted to know that you were especially impressed with our professional, friendly team and the delicious food prepared by our Chef Robert. We hope to see you again soon. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Macau

Posted Sep 3, 2017
Nice and convenient as it is quite near to the airport! Good bedding and comfortable!
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear Derby, thank you for your feedback, it has been a pleasure to have welcomed you to the Wall Centre. We appreciate your kind words and are glad to know you enjoyed your time at the hotel. We hope to see you again soon. Safe travels back home. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from morgantown wv

Walking distance to a lot of good food

Posted Sep 3, 2017
Pros: Close to food.
Cons: WiFi signal in the Gym.
Location: Very close to ,the hotel but no noise. Very very close to all great food.
Great hotel. 5 min to the airport. 2 min to a lot of good food. Confortable bed. I wish the gym had WiFi signal. I stayed there ervery time I visited Vancouver.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear joe, thank you for reaching out to us and taking the time to comment on your experience at the Wall Centre. It has been a great pleasure to have welcomed you and we do hope there are many more stays to follow. Safe travels back home. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 1, 2017
This is my go to hotel when I am visiting my parents in Vancouver. The Hotel is relatively new in Richmond area. The staff is very nice, and the room is clean and new. It is on the pricer side, but I think it worth every single penny.
Comment from Hotel Management
Sep 16, 2017 by Guest Relations Manager, Hotel Management
Dear Wendy, thank you for connecting with us and detailing why you have spent such an excellent time at the Wall Centre. It has been a pleasure to have welcomed you and we are glad to know that you enjoyed your time in Richmond, especially visiting family. Until next time. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great hotel!

Posted Sep 1, 2017
Pros: Accommodations and staff
Location: We visited Yaletown and had a fantastic dinner at Blue Water. Additionally, we had a second dinner in Gastown at Rodneys (recommended by hotel staff)
Accommodations were modern, clean and quiet. The staff was incredible. They shared great tips on where to visit, eat and a list of "must-sees" that fit our plans. We also had breakfast in the restaurant and were very satisfied.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear Lisa, thank you for your feedback and praising the Wall Centre in such a high manner. We truly appreciate your kind words and are delighted to know you have spent an excellent time with us. Thank you for your recommendation and we hope to see you again soon. Your Wall Centre Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Beautiful location

Posted Aug 23, 2017
We really enjoyed our stay. Nice and safe area. Wonderful staff. Would definetely stay at this hotel again
Comment from Hotel Management
Aug 23, 2017 by Guest Relations Manager, Hotel Management
Dear jani, thank you for your feedback and commenting on your recent experience at the Wall Centre. We are delighted to know that you have spent an excellent time with us and hope to see you again in the near future. Thank you for praising our team in such a high manner, we greatly appreciate it. Safe travels back home. Your Wall Centre Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Good location, easy to access

Posted Aug 21, 2017
The hotel is quite new, clean and good service. It took them 10 minutes to fix the hot water problem... not hot enough.
Comment from Hotel Management
Aug 21, 2017 by Guest Relations Manager, Hotel Management
Dear Sam, thank you for your feedback and detailing your stay experience at the Wall Centre. We greatly appreciate your comment and are excited to know that you have spent an excellent time with us. It has been a pleasure to have welcomed you. Your Wall Centre Team.