“Beautiful house with interesting furnishings, comfortable bed and room. Easy to access even tho I arrived after midnight. Nice breakfast and plenty of coffee. Quiet peaceful space.”
“Our stay at Ramada by Wyndham New Kensington was extremely disappointing. The online photographs did not accurately reflect the property's condition. Staff were pleasant and the bed linens were comfortable, but the room and grounds needed professional cleaning, repairs and renovation.
Our bathroom needed a contractor ASAP: dirty flooring and corners, deteriorated and discolored caulking around the tub and shower fixtures, rust and staining near the drain, peeling tub safety strips, dated shower……
“Upon arriving, we were told that Hotel.com had booked us a smoking room. I showed them the e-mail confirmation on my computer only to get remarks such as, "That won't change anything" "It doesn't matter what your e-mail says"... We asked if they could make the change and the lady first said no, and it's not because they were full, just because they got the information that we wanted a smoking room, while never providing any proof that was the what happened. After some negotiation, we were able……
“Property is in disrepair, dirty and not maintained, balconies are so rusted and flaking they don't look safe, elevator has been broken for months, the tools are barely bigger than a hand towel and are literally so thin you can see through them, our warm water didn't work when we left this morning so we couldn't even shower. Our a/c quit working during the night our first night but worked our 2nd day.”