Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from visakhapatnam

Good location

Posted Jun 5, 2016
Good experience and in a good location and ideal for the temple visitors
Comment from Hotel Management
Jun 9, 2016 by tghgm.ben, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at hotel.com. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Ganges Varanasi! Sincerely, Ashwani Anand General Manager
3 out of 5
by A verified traveler

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at hotel.com. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Ganges Varanasi! Sincerely, Ashwani Anand General Manager
5 out of 5
by srikanth from visakhapatnam

great customer service

Posted Apr 19, 2016 on Hotels
the best in class service
Comment from Hotel Management
Jul 16, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at hotel.com. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Ganges Varanasi! Sincerely, Ashwani Anand General Manager
3 out of 5
by A verified traveler

Posted Apr 16, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at hotel.com. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Ganges Varanasi! Sincerely, Ashwani Anand General Manager
3 out of 5
by A verified traveler

Posted Apr 1, 2016
Pros: Only the staff were truly nice & wanna to give great service, but the hotel was ok
Cons: Upgrade the facility
The hotel wAs ok, I wouldn't give it more than 3 1/2 star
Comment from Hotel Management
May 13, 2016 by tghgm.ben, Hotel Management
Dear Guest, Greetings from the City of Temples! Thank you for taking the time to complete our survey at expedia.com. Your feedback is essential in our effort to improve our service standards. Please allow me to assure you that I have personally examined the issue stated in your feedback with regards to upgrading the facilities. We shall keep your feedback as a guidelines for the improvement. We are pleased to hear the praiseworthy comment about the cordial staff and services and we sincerely thank you for the same. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Ganges Varanasi! Sincerely, Ashwani Anand General Manager
4 out of 5
by A verified traveler

Good place for Varanasi stay

Posted Feb 21, 2016
Hotel has everything needed to make a great visit to the ghats and boat ride on the Ganges. Rooms are a bit dated but everything is clean and the food is excellent.
Comment from Hotel Management
May 13, 2016 by tghgm.ben, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at Expedia.com. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Ganges Varanasi! Sincerely, Ashwani Anand General Manager
5 out of 5
by Bipan from Toronto

FunTastic

Posted Jan 31, 2016 on Hotels
It was FunTastic, will go there again.
Comment from Hotel Management
Apr 16, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at Hotel.com. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Ganges Varanasi! Sincerely, Ashwani Anand General Manager
1 out of 5
by A verified traveler

Hotel da evitare

Posted Jan 25, 2016 on Hotels
Incubo. Hotel da desinfestare. zona pessima, spiaggia più che sporca, lontano da tutto
Comment from Hotel Management
Apr 2, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from the City of Temples! Thank you for taking the time to complete our survey at Hotel.com. Your feedback is essential in our effort to improve our service standards. Please accept our sincere apologies for the inconvenience caused to you during your stay. We have noted your comment with regards to the upkeep and cleanliness of the product which has been duly shared with the team for the corrective measures from our end. We rely on the constructive feedback of our discerning guests to help us achieve the highest levels of services that we aspire towards. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Ganges Varanasi! Sincerely, Ashwani Anand General Manager
3 out of 5
by A verified traveler from Delhi, India

Except the garden that is nice, the rooms are OK.

Posted Jan 15, 2016
Pros: Its location
Cons: Food quality needs improvement.
It was a nice hotel and its entrance is impressive as its gardens. However, the rooms seemed old and not very impressive. The airconditioning did not work well despite repeated requests. Food was good in one resturaunt but the breakfast quality of south indian dishes or some others left much to be desired. The location was central and convenient. The exercise room was dark and not well equipped.
Comment from Hotel Management
Feb 1, 2016 by tghgm.ben, Hotel Management
Dear Guest, Greetings from the City of Temples! Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please accept our sincere apologies for the inconvenience caused to you during your stay. Please allow me to assure you that I have personally examined the issue stated in your feedback with regards to décor of the rooms, air conditioning, taste and quality of South Indian Breakfast and fitness center and briefed the team regarding the changing guest needs. We rely on the constructive feedback of our discerning guests to help us achieve the highest levels of services that we aspire towards. We are pleased to hear the praiseworthy comment about the garden and we thank you for the same. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Ganges Varanasi! Sincerely, Ashwani Anand General Manager
4 out of 5
by Richard

Posted Jan 6, 2016 on Hotels
Comment from Hotel Management
Mar 12, 2016 by Ahmar, Hotel Management
Dear Guest, Greetings from The City of Temples! Thank you for taking the time to complete our survey at Hotel.com. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Ganges Varanasi! Sincerely, Ashwani Anand General Manager