Ratings based on 99 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Warrington, England

A little Italian gem!

Posted Nov 6, 2017
Pros: Location, location, location! Friendly and helpful staff. Lovely food. Beautiful, peaceful garden down on to the lake
Cons: Room temperature could not be controlled. Spa (€89 for 1 hour sole use) - suggest you research customer expectation and experience.
Location: Excellently located near a main line train station and ferry port (easy to get around and across the lake). Fabulous restaurants and friendly locals
Recently returned to Lake Como for a short break. Chose Varenna due to its location - beautiful old town situated on the quieter east coast of the lake, with excellent train services from Milan airports. Royal Hotel Victoria was first class - would strongly recomend it! All of the staff were very friendly and helpful. The food was delicious and the setting breathtaking. Only slight negatives - the rooms were very warm (in November) which the air conditioning didn't seem to cope with. We were fortunate enough to have doors on to a balcony so were able to sleep with those open. The other recommendation would be to review the 'spa' policy - €89 for 1 hour's 'sole' use of the sauna and steam room seemed a bit steep and clearly deterred guests from using it. Would be an idea to offer all guests 1 hour free during their stay - use it as a positive customer experience..... Overall a little Italian gem!
Comment from Hotel Management
Nov 6, 2017 by Sharon -Reception, Hotel Management
Dear guests, thank you for your review! We are glad you really enjoyed your stay with us and we are always at disposal for all! Here in November there are about 06° during the night so the heating is on during winter time but our guests can decide the temperature they want and also turn it off The SPA is a little area just for 02 people, not a public one, so there is the extra cost also for guarantee the privacy of our 02 guests during their experience
4 out of 5
by A verified traveler from austin

The location is great.

Posted Sep 9, 2017
The location is wonderful and the room very nice. The staff is efficient but not friendly. The breakfast is very good. The pool is nice and the view is not to be beat. I love Varenna. This hotel costs too much for what you receive. Shop around. You can get around by foot or bike from this location.
Comment from Hotel Management
Sep 12, 2017 by Sharon Copes, Hotel Management
Dear guests, thank you for your review!
5 out of 5
by Kathleen

Beautiful setting from a balcony room

Posted Sep 7, 2017 on Hotels
Beautiful hotel in a gorgeous setting. Room was very small but the balcony and view from the balcony made up for it. Breakfast was very good and dinner on the terrace was superb. Hated to leave!!
Comment from Hotel Management
Sep 10, 2017
Dear guests, Thank you for your review! We hope to see you again next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Perfect location, Perfect hotel!

Posted Sep 6, 2017
Pros: Location, staff, hotel ammenities
We had a wonderful experience at Royal Hotel Victoria! The staff was exceptional, the hotel was beautiful, the location was perfect.
Comment from Hotel Management
Sep 7, 2017 by Sharon Copes, Hotel Management
Dear guests, thank you for your beatifull review! We are so glad to be so exceptional working in a beatifull hotel! See you next time!
5 out of 5
by Erik

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 6, 2017
Dear guests, thank you for your review!
5 out of 5
by Sharon

Posted Aug 27, 2017 on Hotels
Fabulous location for our wedding. Couldn't have been any more perfect.
Comment from Hotel Management
Aug 29, 2017
Dear guests, We are glad you really enjoyed your stay with us! See you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor

Central lovely lakeside location

Posted Aug 25, 2017
Pros: Location, food, stunning views of lake
Cons: Air conditioning and need shades around pool
Location: Very central in the square near to the Villa Cipressi and the Monasterio gardens, only 10 minute walk to the ferry to visit other areas of the lake
Lovely central location in the main square, 10 minute walk to ferry so can visit other areas of the lake. Pleasant hotel. Very comfortable bed but superior room cramped and small, no drawers and cupboard area small behind a curtain, no room for second side table by bed. Air conditioning never worked properly in spite of additional maintenance carried out regularly. But everything forgiven when you open the doors to the balcony - the most beautiful, stunning view. Staff were very friendly, especially at the bar and in the restaurant. Minimal number of reception staff. Excellent breakfast, huge choice and beautiful views over lake. Enjoyed a wonderful dinner by the lake too, efficient and pleasant staff, good local wine and excellent meal. Enjoyed the pool but needed umbrellas for shade
Comment from Hotel Management
Aug 28, 2017 by Sharon, Hotel Management
Dear guests, our hotel is situated in the central of Varenna so not so far from transports and monuments to visit The architect, when he restructed the hotel, decided to maintain the real sizes of rooms as it was in the past so all the rooms, also the Junior Suites, have only bedrooms, not 02 different rooms divided We are happy you enjoyed the view of the lake directly from your room and our staff was frendly as our breakfast buffet
5 out of 5
Recommended
for Everyone
by A verified traveler

Didn't want to leave ...

Posted Aug 18, 2017
Pros: The staff and ambiance of the hotel.
Cons: The wifi is simply not good enough for this day and age and the quality of the hotel.
Location: Many restaurants, lake boat excursions, wine bar, swimming in the lake, walk to a waterfall and simply people-watch in a cafe.
Our stay was a welcoming experience and one we hope to repeat someday. The staff take pride in their hotel it shows in the daily operation.
Comment from Hotel Management
Aug 19, 2017 by Sharon Copes, Hotel Management
Dear guests, we are so happy to read you really loved stay at our hotel and visiting Varenna, easily accessfull of all the most important cities by the lake For all our guests we have the free based wifi and the prepium one per payment
5 out of 5
by Eugene

Best location on Lake Como

Posted Aug 15, 2017 on Hotels
Amazing location - definitely go for the room with the view to the lake. It's breathtaking. Varenna is a small town, but has plenty of dining options, and a few very nice attractions (e.g. Castello di Vezio). And it's a short ferry trip from Bellagio which is way more "touristy" of course. The hotel itself has a very authentic old feel to it, but don't worry the bathrooms are totally modern. The rooms are small, but that's expected and not really an issue. Especially when you have a balcony.
Comment from Hotel Management
Aug 17, 2017
Dear guests, we are so glad to read you really loved staying at our Hotel, notso far from the ferry boat and from the different cities and attractions by the lake We decided to maintain the real sizes of the rooms as they were in 800 We hope to see you again in future!
2 out of 5
by A verified traveler

Rooms vary drastically

Posted Aug 12, 2017 on Hotels
Pros: great location in heart of all the action near lake. Air conditioning. Wonderful pool. Now the cons: extremely overpriced for the size and condition of room. Lake view rooms vary drastically. Staff was very unaccommodating and often rude. Requested quiet room...got a room literally connected to main lobby. Requested balcony view room...received French balcony (i.e. Cannot walk or sit on) with obstructed view of lake. Requested to switch to a basic room given mediocre room put in...staff seemed annoyed and simply assured us that if we left we would just be charged full price. Even tried to find new hotel...but complimentary internet too slow to load. Needed to pay for high speed. Asked for anything to be done to remedy situation, even late check out...nope.
Comment from Hotel Management
Aug 13, 2017
Dear guests, we are sad to read you didn't enjoy your stay at our hotel The majority of lake view rooms have balconies, some are big balconies, some other are french balconies, and the big balconies are based on availability and period of reservation We have different guests that reserve a room the year before the arrival day so they have the priority on big balconies; some other that reserved 01 week before have not as guarantee a big balcony because it is based on availability When guests make a reservation they now the rules for penalities and as the hotel stop the room reserved for guests, they have to respect the contract they made so in case of no-show or early check-out the whole stay has to be charged as per our cancellation policy We offer to our guests basic wi-fi. If they need a spead wi-fi there is the one for payment