Front of property

Reviews of Palace Grand Hotel Varese

4 out of 5
Palace Grand Hotel Varese
Via Luciano Marana, 11, Varese, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 553 out of 1000 reviews" "
Rating 8 - Good. 351 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renate

Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful Grand Hotel, with great service from all employees. Will be back again when possible.
Stayed 1 night in Nov 2023
Response from Giorgio O. on Nov 9, 2023
Dear Renate, please know that we are all waiting for you right now at the Palace Grand Hotel in Varese to welcome you and give you another moment of special relaxation.See you soon.

10/10 Excellent

Boris

Stayed 2 nights in Nov 2023
Response from Giorgio O. on Nov 9, 2023
Dear Boris thank you so much for your amazing review about the stay at Palace Grand Hotel Varese.We will wait for you here in Varese. Take care.

8/10 Good

Ezzat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and very safe. Access was rather inconvenient as the hotel is uphill. More suitable for people who have cars rather than people coming from abroad.
Stayed 3 nights in Oct 2023
Response from Giorgio O. on Oct 23, 2023
Thank you Ezzat for choosing the Palace Grand Hotel in Varese for your stay in Varese. Just think that the beauty of this structure is the location, on top of a private hill surrounded by greenery, in the city center, but with a truly unique panoramic view. A place that many envy us and regret when they have to leave. We can say that a small stretch of slightly uphill road is more than feasible for such a marvel!!See you soon Ezzat!!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Nice view, clean room, nice friendly staff. Good price as well. Only access to hotel from public road can be missed.
Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 23, 2023
Dear Guest, we are really happy to read your satisfaction with your stay at the Palace Grand Hotel in Varese and we would like to be able to welcome you a second time, perhaps during the Christmas period, where here everything sparkles and shines with a thousand little lights.See you soon!!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, staff were great
Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 16, 2023
Dear Lloyd a big thank you for this amazing review about your stay at Palace Grand Hotel Varese, a beatiful historic hotel in Varese Centre.Take care and see you soon.

10/10 Excellent

valentina carmen

Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 23, 2023
Gentile Valentina è stat un vero piacere poterla ospitare al Palace Grand Hotel di Varese, ma ancor più leggere la sua piena soddisfazione.Torni presto a trovarci, magari durante il periodo natalizio, dove qui tutto si accende e risplende di mille luci colorate.

10/10 Excellent

Heidi

Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 23, 2023
Thank you Heidi for your amazing review about the stay at Palace Grand Hotel Varese, we are so proud!Take care and see you soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 16, 2023
Thank you Kelly for your fabulous review about Palace Grand Hotel Varese.We would like to welcome you a second time, perhaps during the Christmas time!Take care.

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Second room better than the first
The room that they gave us was below par was not what we paid for did not have a Lakeview did not have a porch and was in desperate need of updating. We went down to the front desk asked for a different room they told us that was impossible. We then spoke to someone else at the front desk, and she gave us a room that she called an upgraded room, which was the room that we actually booked and paid for. I would write the service at the front desk to be poor and unresponsive until a different person came to help us. The bar was terrific. The bartender was fantastic and friendly and made spectacular drinks. We enjoyed the evening very much and enjoyed the room that T hey switched us to very much.
Stayed 1 night in Sep 2023
Response from Giorgio O. on Oct 16, 2023
Dear Lerry, we are sorry to read your dissatisfaction, including with our reception which is normally highly appreciated by our customers. As you then noticed, you didn't understand the type of room you booked: you were assigned exactly the type you purchased! There is absolutely no porch in any room and you have the lake view. And in response to your whims, we assigned you a higher level room without making you pay the difference due. And then you write that they are terrible at the reception?? Hm...We believe that people should read carefully before booking and then understand what they are booking...

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular!!!! We couldn't believe when we saw the hotel. It's a palazzo Beautiful!!! Very clean and comfortable. Professional and friendly staff. Breakfast is very abundant with a lot of variety with a very nice view.
Response from Giorgio O. on Oct 11, 2023
Dear Marcelo, your review of the Palace Grand Hotel in Varese is spectacular, an Art Nouveau structure immersed in the greenery of its own centuries-old park in the center of Varese.See you very soon Marcelo, we are waiting for you!!

8/10 Good

Karsten

Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 9, 2023
Dear Karsten it was a pleasure to welcome you to the Palace Grand Hotel Varese.We will wait for your next stay here.Take care.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Giorgio O. on Oct 9, 2023
Dear Alejandro it was a pleasure to welcome you to the Palace Grand Hotel Varese.We will wait for your next stay here.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Giorgio O. on Oct 9, 2023
Dear Richard it was a pleasure to welcome you in Palace Grand Hotel Varese.We will wait for your next unforgettable stay here.

8/10 Good

Tomas

Stayed 2 nights in Sep 2023
Response from Giorgio O. on Oct 9, 2023
Dear Tomas it was a pleasure to welcome you in Palace Grand Hotel Varese.We will wait for your next stay here.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem. The staff are very friendly and helpful. The property is very well maintained with fantastic views from the restaurants and bar over the city and lake. The property grounds with the large pool are very peaceful and relaxing.
Stayed 2 nights in Sep 2023
Response from Giorgio O. on Oct 1, 2023
Dear Michael, thank you very much for your flattering words about the Palace Grand Hotel in Varese and we would like to have the opportunity to host you a second time, perhaps during the Christmas period where everything here lights up and becomes a party every day.See you soon!!

10/10 Excellent

Charles

Stayed 4 nights in Sep 2023
Response from Giorgio O. on Sep 29, 2023
Dear Charles, such a positive opinion repays us a lot and confirms that we are working well for your satisfaction, the primary objective for the Palace Grand Hotel in Varese.Come back and visit us soon, we look forward to welcoming you again.

4/10 Poor

Giovanna

Stayed 1 night in Sep 2023
Response from Giorgio O. on Sep 29, 2023
Gentile Giovanna siamo molto dispiaciuti che il suo soggiorno al Palace Grand Hotel di Varese non sia stato all'altezza delle sue aspettative. Ci sarebbe piaciuto poter conoscere ed approfondire le problematiche, così da porvi rimedio e non commettere più lo stesso errore. Qualora volesse farci sapere le motivazioni, ne saremmo ben lieti.In ogni caso ci piacerebbe poterla ospitare una prossima volta e mostrarle quanto sappiamo fare come qualità dei servizi offerti.

10/10 Excellent

Renate

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old wonderfully restored hotel. Nicely located in a beautiful setting. The views from the lakeview rooms were delightful to wake up to. The breakfast had quite a good range of products. We will definitely be recommending this hotel and staying there in the future. Bravo!
Stayed 1 night in Sep 2023
Response from Giorgio O. on Sep 25, 2023
Dear Renate, it was really nice to host you at the Palace Grand Hotel in Varese, a wonderful historic residence with a large park and the new outdoor swimming pool. Everything our guests need to relax and regenerate.We are waiting for you now for your next stay.Take care.

6/10 Okay

Matteo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Giorgio O. on Sep 11, 2023
Grazie Matteo per il suo soggiorno al Palace Grand Hotel di Varese. Notiamo il suo punteggio non lusinghiero e ci piacerebbe sapere in cosa non siamo stati all'altezza delle sue aspettative, così da poterci migliorare e rendere soddisfatto ogni nostro Ospite.A presto Matteo.

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property. Rooms comfortable and beds comfortable.
Stayed 2 nights in Aug 2023
Response from Giorgio O. on Aug 7, 2023
Dear Ben we are happy to read your review about your stay at Palace Grand Hotel Varese. We would like to welcome you a second time, it should be an honor for us.Take care.

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
Very classy hotel
Stayed 3 nights in Aug 2023
Response from Giorgio O. on Aug 7, 2023
Thank you so much Gabriele for your positive review about your stay at Palace Grand Hotel Varese, an historich hotel that offer unfergettable relaxing moments.See you soon.

8/10 Good

Kine Annette

Stayed 1 night in Jul 2023
Response from Giorgio O. on Jul 17, 2023
Thank you Annette for your stay at Palace Grand Hotel Varese and your positive review.We hope to welcome you a second time in Varese.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Giorgio O. on Jul 11, 2023
Dear Ali it has been a pleasure to welcome you at Palace Grand Hotel Varese, an historich hotel on the top of Colle Campigli in the city centre.We are waiting for your next stay.Take care.

8/10 Good

Pierre

Stayed 2 nights in Jun 2023
Response from Giorgio O. on Jun 26, 2023
Dear Pierre we thank you for staying at Palace Grand Hotel Varese and for your positive review about it.We would like to remember to every our Guest our new outdoor swimming pool, a real gem that increases even more the services offered by this wonderful historic residence.Take care and see you soon.

8/10 Good

Peter, Toorak

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Giorgio O. on Jun 23, 2023
Dear Peter thank you for you stay at Palace Grand Hotel Varese and for sharing your positive review, we appreciate it.We hope to welcome you a second time in Varese.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property with amazing service. The new pool is world class. Dinner in the dining room is not up to the quality of the rest of the property.
Stayed 4 nights in Jun 2023
Response from Giorgio O. on Jun 20, 2023
Dear Stuart we are really happy that you liked our new outdoor pool. We invested a lot in it and reading the appreciations is really great.Thank you very much and see you soon Stuart.

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Giorgio O. on Jun 20, 2023
Dear Joelle it has been a pleasure to welcome you at Palace Grand Hotel Varese, a wonderful and historich hotel with luxury services.Come back to visit us a second time, we will wait for you.

10/10 Excellent

Ingrid

Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 19, 2023
Dear Ingrid It was truly a pleasure to welcome you to the Palace Grand Hotel in this wonderful season, where our park offers even more lively colors and scents and our new outdoor swimming pool is truly astonishing all our Guests.See you soon, on your next stay.

10/10 Excellent

Jayson

Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 16, 2023
Dear Jayson thank yu for stayng at Palace Grand Hotel Varese and for your amazing review. We are happy to announce the opening of the new and beautiful outdoor swimming pool, which will be able to give all our Guests true moments of further relaxation.Come back soon to visit us, we are waiting for you!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We have stayed here before and we will stay here again. First class in every department. Rooms, food, friendly staff all excellent.
Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 12, 2023
Dear Andrew, it fills us with pride and flatters us to read your review of your stay at the Palace Grand Hotel in Varese. All our beloved Staff thanks you sincerely and awaits you for your next stay.See you soon and take care.

8/10 Good

nachshon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 12, 2023
Dear Guest thank you for your stay at Palace Grand Hotel Varese, we hope to welcome you soon.Take care.

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stafff and vacilities were excellent!
Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 13, 2023
Dear Curtis thank you so much from the Staff of Palace Grand Hotel di Varese for this fantastic review.We hope to welcome you a second time here in Varese.

4/10 Poor

Lior

Stayed 2 nights in Jun 2023
Response from Giorgio O. on Jun 12, 2023
Dear Lior, thank you for choosing to stay at the Palace Grand Hotel in Varese. We are sorry to see your negative review and without suggestions, it would have helped us understand where we may have gone wrong and not repeat any mistakes.Thanks anyway for your kindness and we would like to be able to welcome you again in the future to demonstrate our quality, because we believe we know and can do better.Take care Lior

10/10 Excellent

Kristy

Stayed 1 night in Jun 2023
Response from Giorgio O. on Jun 12, 2023
Dear Kristy we thank you so much for your amazing and positive review about the stay at Palace Grand Hotel Varese.We will wait for your next stay at Varese.

10/10 Excellent

Luiz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Frear stay, super friendly and efficient staff
Stayed 1 night in May 2023
Response from Giorgio O. on May 29, 2023
Dear Luiz, thank you for choosing the Palace Grand Hotel in Varese for your period of well-deserved relaxation and for leaving an excellent opinion.Thanks from all our staff. We wait for you soon!!

10/10 Excellent

Nikolaos

Stayed 1 night in May 2023
Response from Giorgio O. on May 25, 2023
Dear Nikolaos thank you so much for your stay at Palace Grand Hotel Varese and for your fantastic review.Come here again, we will wait for you.

10/10 Excellent

Burga

Stayed 1 night in May 2023
Response from Giorgio O. on May 23, 2023
Dear Guest we thank you so much for your stay at Palace Grand Hotel Varese and for your amazing review .See you soon!!

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service.
Stayed 5 nights in May 2023
Response from Giorgio O. on May 23, 2023
Dear Alexandra thank you for your stay at palace Grand Hotel Varese: we hope to welcome you a second time.See you soon!!

4/10 Poor

Roberto

Stayed 1 night in May 2023
Response from Giorgio O. on May 23, 2023
Gentile Roberto siamo davvero dispiaciuti per aver ottenuto un punteggio negativo da parte sua, ci sarebbe piaciuto sapere quali siano le cause così da poter intervenire e risolvere cosa non le sia piaciuto.Speriamo lei ci possa far sapere e ci possa dare nuovamente fiducia e rivederla al Palace Grand Hotel di Varese.A presto!

10/10 Excellent

Mireille

Stayed 3 nights in May 2023
Response from Giorgio O. on May 23, 2023
Merci beaucoup Mireille pour ta revue sur le sejour au Palace Grand Hotel de Varese.On vous attende pour en autre sejour a Varese!!

6/10 Okay

Claudio

Stayed 2 nights in May 2023
Response from Giorgio O. on May 10, 2023
Grazie Claudio per aver soggiornato al Palace Grand Hotel di Varese ed aver lasciato la sua personale esperienza, lo apprezziamo molto.Un saluto da Varese e a presto.

10/10 Excellent

Piero

Stayed 1 night in May 2023
Response from Giorgio O. on May 10, 2023
Magnifico!! Bellissimo giudizio sul suo soggiorno al Palace Grand Hotel di Varese. Ci auguriamo di rivederla presto qui a Varese, l'aspettiamo!!

8/10 Good

Anton

Stayed 1 night in May 2023
Response from Giorgio O. on May 10, 2023
Dear Anton thank you for stayng at Palace Grand Hotel Varese, an historich luxury hotel on the top of an hill in the Varese city centre.See you soon.

10/10 Excellent

Sanjiv

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodating staff, beautiful property and an amazing breakfast
Stayed 1 night in May 2023
Response from Giorgio O. on May 10, 2023
Dear Guest thank you so much, more than thisamazing review we couldn't image.Palace Grand Hotel Varese willbe your home in Varese, we will wait for you.

10/10 Excellent

Darius, Vilnius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top on the hill location. Classic design in the nature.
Stayed 1 night in Apr 2023
Response from Giorgio O. on Apr 24, 2023
Dear Darius we thank you so much for choosing Palace Grand Hotel for your stay at Varese and for joining our magnificent historich Villa.We hope to welcome you again, perhaps in june with our new swimmingpool i the park.Take care.

10/10 Excellent

Ruta

Stayed 1 night in Apr 2023
Response from Giorgio O. on Apr 24, 2023
Dear Ruta thank you so much for your amazing review about your stay at Palace Grand Hotel Varese.We hope to welcome you soon to be able to join our new outside Swimmingpool and bar and restaurant that will opend in June.Take care Ruta.

6/10 Okay

Mattia

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bene ma non benissimo.
Hotel all’interno di una villa storica bellissima e con vista altrettanto bella ma pecca di servizi e confort. Le camere avrebbero bisogno di molta manutenzione( porte con serrature semi rotte, docce malfunzionanti…), investirei nel rimodernizzare un po’ le camere e un altra nota dolente è che non c’è un minimo di insoronizzazione! Si sente veramente ogni Minimo rumore provengs da corridoio o da altre camere!
Stayed 1 night in Apr 2023
Response from Giorgio O. on Apr 24, 2023
Gentile mattia la ringraziamo per aver scelto il Palace Grand Hotel per il suo soggiorno a Varese. Questo magnifico esempio di hotel in stile Liberty costruito nel 1913 è posto sotto vincolo delle Belle Arti italiane e purtroppo spesso non ci è possibile ristrutturare come vorremmo, a causa dei troppi vincoli posti. In questi ultimi anni abbiamo investito molte risorse finanziare per migliorare i nostri servizi, nonostante la grossa crisi innescata dal Covid19 e successiva crisi geo politica. A giugno ad esempio inaugureremo una bellissima e grande piscina all'aperto con bar e ristorante nel parco. Successivamente provvederemo a tutto il resto e nel frattempo prendiamo ben nota dei suoi suggerimenti per evitare piccoli spiacevoli inconvenienti.mattia ci dia ancora fiducia, vedrà, sapremo stupirla.A presto, noi l'aspettiamo.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and very calming after the chaos of Naples and Rome. Looking out over the village and the lake made my heart soar with happiness. And yes, the local wine was most excellent too.
Stayed 1 night in Apr 2023
Response from Giorgio O. on Apr 24, 2023
Dear Kathleen, thank you very much for this beautiful review, paying us in Naples and Rome is a real pride for us. We use local producers of raw materials a lot, also in the wine sector and we are glad you enjoyed the wine produced in Varese.We await you with open arms for your second stay at the Palace Grand Hotel in Varese.Take care.

8/10 Good

Hossein Sean

Stayed 2 nights in Mar 2023
Response from Giorgio O. on Mar 22, 2023
Dear Sean thank you for choosing Palace Grand Hotel for your stay in Varese. Would you come back in June? We have a new big surprise for our Guests: an amazing new swimmingpool in the park. We will wait for you Sean.Take care.

10/10 Excellent

Siren

Stayed 2 nights in Mar 2023
Response from Giorgio O. on Mar 22, 2023
Dear Siren thank you so much for your amazing review about your stay at Palace Grand Hotel Varese.We hope to welcome you soon again in the best season for Varese, the summer.