Ratings based on 72 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel near the beach

Posted Aug 2, 2017
Pros: Very pretty inside, very clean. 45 mins from Varna Airport. Great pool. The ala carte food is great (but service is poor).
Cons: The staff need to learn how to smile and make guests feel welcome. The buffet -- both breakfast and dinner-- were disappointing (variety/range).
Location: nice beach, large outdoor market (which seems to get bigger in the evening), butterfly house, restaurant The Bay. Give the mini golf a miss.
Completely underwhelmed by the welcome we received on arrival both at reception and the restaurant (kept waiting, no apology, no smile), but we received a free upgrade to a lovely suite which was a nice surprise and very clean and comfortable. Kettle and small range of tea in room. The pool is also clean and spacious with plenty of lounge beds. The gym needs a bit of maintenance and was small and hot, but was adequate. Breakfast buffet was same every day, fruit was apples, spam instead of bacon, nice range of cold meats and cheeses, 3 cereals, 3 or 4 types of eggs, yogurt, cottage cheese. If you ask to borrow an iron, you get handed the iron and board over the counter at reception!! It was also hard to get service at the bar. The beach is a short walk away and is quite nice with a shower, as is a supermarket, various restaurants, and a mini golf to be avoided (frustrating, impossible, and not fun --par 3 is highly ambitious -- my scores were 8+-- and if you lose the ball in the dark expect an irate employee to demand 10 lev from you.) There is a market to walk through with a wide range of goods. The Bay is a great restaurant nearby (again the staff are not friendly but the food is excellent). The Butterfly House is a charming little outing where you can hold butterflies, see unusual and really large butterflies and caterpillars.
Comment from Hotel Management
Aug 5, 2017 by romance, Hotel Management
Thank you for the kind words and high score.The feedback from our guests is important to us and we are grateful for receiving both impressions and remarks. We regret that not of all our services met your expectations. We have taken into consideration Your remarks to work on the issues You mentioned in order to improve our guests experience. Looking forward to welcoming you again! Best regards: "Romance Splendid" team
5 out of 5
by Will

Posted Feb 13, 2017 on Hotels
Staff was very hepful and they all knew english. Resterant had very good food and a buffett the day I rrived. Good breakfest. Very clean hotel.
Comment from Hotel Management
Mar 16, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team
5 out of 5
by Paul George

Relaxing stay

Posted Jan 25, 2017 on Hotels
Very clean luxury hotel
Comment from Hotel Management
Mar 16, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team
4 out of 5
by A verified traveler

Cosy

Posted Jan 1, 2017 on Hotels
Great overall facilities and service but substandard breakfast variety and quality. This has been a disadvantage for a few years now and it is high time for management to take action!
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Mar 20, 2017
Thank you for being our guest! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Dentaprime client

Posted Nov 13, 2016
Pros: The room was very large with balcony, although it felt a bit dated
Cons: Room serve, coffee making facility
Location: If you come during the high season then you will have lots of little shops, eateries and entertainment. In low season there is not much there.
this hotel has been recommended by Dentaprime as a hotel who knows the requirements and needs of a dental patient. Unfortunately, this is not so. The dental appointments can start as early as 7:00 am but breakfast is not available before 7:30 am. There is also no room service for breakfast. Also, the most disappointing for me was that there is no coffee making facility in the room. Upon asking, I have been told that I would have to come downstairs to the bar and ask for my morning coffee. At extra charge of course and only consisting of a mini espresso, as the night shift did not know how to use that machine. So, if you come as a dentaprime customer, maybe you are better off booking an apartment,
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A pleasant hotel.

Posted Aug 29, 2016 on Ebookers
I stayed here for 4 nights. It is quite close to the beach. It is tucked away with conifers that surround the pool area. There are plenty of sunbeds. The standard of food is good. I would stay here again.
Comment from Hotel Management
Mar 20, 2017 by “Romance Splendid” team, Hotel Management
Thank you for being our guests! Your feedback is important to us! Welcome back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2016
Pleasant hotel, good service, clean rooms. Food in the restaurant is good. The staff is friendly, speaking several languages.
Comment from Hotel Management
Mar 20, 2017 by “Romance Splendid” team, Hotel Management
Thank you for being our guests! Your feedback is important to us! Welcome back!
5 out of 5
by Petranka

Posted Sep 20, 2015 on Hotels
Comment from Hotel Management
Mar 20, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team
5 out of 5
Recommended
for Everyone
by A verified traveler from Londom

Very nice hotel for holiday and relaxing

Posted Sep 16, 2015
We are so happy and glad we spent our holiday in that hotel
Comment from Hotel Management
Mar 20, 2017 by “Romance Splendid” team, Hotel Management
Thank you for being our guests! Your feedback is important to us! Welcome back!