Classic Double Room | View from property
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Reviews of Hotel & Casino Cherno More

4 out of 5
Hotel & Casino Cherno More
33 Slivnitsa Blvd, Varna

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 121 reviews" "
Rating 8 - Good. 45 out of 121 reviews" "
Rating 6 - Okay. 18 out of 121 reviews" "
Rating 4 - Poor. 9 out of 121 reviews" "
Rating 2 - Terrible. 7 out of 121 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bilgin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very wheelchair friendly with amazing room accommodations. Rollin shower best I’ve ever seen.
Stayed 3 nights in Sep 2023

8/10 Good

Brent, guttenberg

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Fantastic location but some renovations going on, easy parking, nice room
Stayed 2 nights in Jul 2023

10/10 Excellent

Direnc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is probably best hotel to stay in Varna, we will definitely comeback another time.
Stayed 10 nights in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

8/10 Good

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

YITZHAK, beit shemesh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is absolutely great.all rooms have a balcony,which is a big plus.The view is just beautiful. Staff is really helpful.
Stayed 3 nights in May 2023

10/10 Excellent

shira

Stayed 5 nights in Dec 2022

10/10 Excellent

Dov

Stayed 1 night in Dec 2022

8/10 Good

Matan

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Eran

Stayed 1 night in Nov 2022

8/10 Good

Elena

Stayed 4 nights in Sep 2022

2/10 Terrible

Yoel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not in a position to receive guests
Stayed 4 nights in Sep 2022

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Great location staff is very rude.
Stayed 7 nights in Aug 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Look beyond the repair work the room was spacious fully equipped and had one of the most modern bathrooms I’ve seen with separate shower and bath This is going to bean amazing hotel very centrally located and plenty of independent car parks nearby at the moment till theirs is completely renovated
Stayed 1 night in May 2022
Response from Ekaterina on May 30, 2022
Thank you for choosing Hotel & Casino, Thank you very much for the kind words. We hope to see you again soon. Best Regards, Hotel management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Anas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, new rooms
Really nice place exactly at the center where everything is nearby, The hotel is under renovation, the room was fully equipped with everything with an amazing view. Its better than expectations and photos
Stayed 3 nights in Nov 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but smelled like cigarettes.
The hotel’s location was perfect. The only issue was that the entire hotel smelled like cigarette smoke. Although, it was non-smoking, it must have allowed smoking at one time and for a long time, because it just seemed to be entrenched.
Stayed 2 nights in Sep 2021

10/10 Excellent

Petya

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

nevrie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
amazing
very clean room , big shiny bathroom with separate showerroom. great location . i will definetly come back again
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location.
Stayed 2 nights in Jul 2021

8/10 Good

Boris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Staff & service
Communist era hotel.
This hotel is a relic of the communist era, it is a rather ugly grey tower that is about to get a long overdue revamp. The employees are on the whole a rather dour bunch, and due to the Coronavirus they meke it quite obvious they'd rather not be there.. If youre thinking about getting room service, then i'd maybe think again, as the food is probably the worst hotel food ive ever had, but there is a nice restaurant that faces the hotel lobby. The rooms are decent enough, and the hotel is ideally situated for the city centre and beach front, with great views across the city and bay, but its below par breakfast lets it down, even if it is competitively priced.
Stayed 3 nights in Mar 2020
Response from The team of Hotel & Casino Cherno more on Mar 24, 2020
Dear Jason, We would like to thank you for taking the time to send us your feedbackI.It is with regret to understand that you did not like the breakfast. Please never hesitate to inform our team of any issues or concerns you may encounter during your stay. It is not an excuse, but to be able to follow the restrictions and the currrent emergency measures due to the spread of COVID-19 we are now offering 2 options of breakfast served as room services.We hope to welcome you back when the situation worldwide is over and to take advantage of our buffet breakfast served in the panoramic restaurant. Best regards, The team of Hotel & Casino Cherno more

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The team of Hotel & Casino "Cherno more" on Feb 25, 2020
Dear Ronald, Thank you for staying with us and for rating us with the excellent score. We truly hope to welcoming you again in near future!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very average place. Tired and not that modern, only some of tge ftont desk spoke English. It took 3 visits to reception till i had a working door key. Was upsetting the next day not to ge allowed to use mens room on reception level, it was unfortunate the person dpoke no English, he did not kniw i was staying there
Stayed 3 nights in Jan 2020
Response from The team of Hotel & Casino "Cherno More" on Jan 7, 2020
Dear Guest, Thank you for taking time to write a feedback. We highly apprecite all comments in order to upgrade our services. Currently we are in a process of full renovation and reconsrtruction so we will be able to offer modern and effecient facilities in near future. We truly hope to welcome you again as our guest and to meet all your expactations.

8/10 Good

mark

Liked: Room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2019
Response from The team of Hotel & Casino '"Cherno more" on Jan 7, 2020
Dear Mark, Thank you for staying with us. We hope to welcoming you again in near future!

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from M.Petrova on Jan 22, 2020
Thank you for your feedback. We hope to have a chance to welcoming you soon.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up 👍
Very helpful polite Staff definitely stay there again 👍
Stayed 2 nights in Dec 2019
Response from The team of Hotel & Casino Cherno more on Dec 13, 2019
Dear Mandy, Thank you for your comment and for rating us with the perfect score! We are looking forward to welcoming you again in very near future!

6/10 Okay

Lachezar

Liked: Room comfort
Stayed 3 nights in Sep 2019
Response from The Team of Hotel & Casino Cherno more on Nov 26, 2019
Dear Lachezar, Thank you for taking your time to rate us. We do hope to have the opportunity to host you again in the future and to show you our improved service so you could rate us with excellent scoring.

10/10 Excellent

susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel will be outstanding when finished!!
A friend and I were traveling around Bulgaria and booked a couple nights at this hotel. Google maps brings you to a large plaza at the front of the building but it is closed for cars. We tried to find a way to get around the plaza (which takes up several blocks on two sides of the hotel) to the parking garage but couldn’t find a way. We finally found a policeman who showed us the way. The hotels front desk says if one enters the name of the street behind the hotel into Google Maps the directions will get you there. Unfortunately I don’t know the name to provide it here. The hotel is about 40 years old and is in the process of renovation. At present there isn’t an elevator from the garage to the hotel so you must walk your bags up to the service entrance which in turn leads to the lobby. Our room was on the 10th floor and was very nice and very comfortable. The breakfast buffet is outstanding! There are several restaurants on the plaza in front of the hotel and two or three gelato places too. The plaza also has lots of shops and was great fun to wander along.
Picture of balcony and beyond
Bed and seating area
TV and mini bar
Hotel room hall to bathroom and door to main hallway
Stayed 2 nights in Nov 2019
Response from The Team of Hotel & Casino Cherno More on Nov 19, 2019
Dear Susan, Thank you very much for taking time to share your experience at Hotel & Casino Cherno More and for your nice comments. We take this opportunity to share that once renovation is complete, the hotel will feature modernized amenities and improved comfort allowing our guests to experience an outstanding comfort which also includes a convenient access from the parking area. We are looking forward to welcome you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
It was better than expected and apparently it will be totally renovated
Stayed 2 nights in Nov 2019
Response from M.Petrova on Nov 8, 2019
Dear Guest, Thank you for leaving a positive feedback. We are so happy to hear that we exceeded your expectations. We hope to have the pleasure of welcoming you soon!

10/10 Excellent

Konstantin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and excellent service 👍👍👍
Stayed 4 nights in Oct 2019
Response from M.Petrova on Nov 8, 2019
Dear Konstantin, Thank you so much for taking the time to leave this excellent review. We really appreciate you being a customer and helping to share the word about us. We look forward to welcoming you and ensuring your stay with us is everything you could wish for!

8/10 Good

Aharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from M.Petrova on Oct 28, 2019
Dear Mr. Aharon, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future!

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from M.Petrova on Oct 28, 2019
Dear Shay, Thank you for your feedback. We hope to have a chance to welcoming you soon.

8/10 Good

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good location nice view good ekfast
Stayed 4 nights in Oct 2019
Response from M.Petrova on Oct 28, 2019
Dear Moshe, We really appreciate you taking the time out to share your experience with us. Hope to see you again soon!

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The team of Hotel & Casino Cherno more on Sep 30, 2019
Dear Guest, Thank you for rating us with the best score. Looking forward to welcoming you again in Hotel & Casino Cherno more!

8/10 Good

Christina

Liked: Cleanliness, room comfort
Air conditioning the room wasn’t working We complain about that at the reception But nobody care about that
Stayed 4 nights in Jul 2019
Response from M.Petrova on Oct 28, 2019
Dear Christina, Thank you for your valuable feedback. We are sincerely concerned and apologise that we fell short on your expectations. Your helpful comments are much appreciated and will help us to continually improve the standard of facilities and services offered to all our guests. We hope to have the opportunity to welcoming you again in the near future!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. clean. very friendly and helpful staff.i vote 10/10
Stayed 1 night in Jul 2019
Response from The team of Hotel & Casino Cherno More on Aug 2, 2019
Dear Guest, Many thanks for your comments regarding our location, comfort, cleanliness and your mention of the hotel staff. We are very happy that you enjoyed your time here. We are looking forward to the opportunity to welcome you again at the Hotel & Casino Cherno More!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, modern and very clean. The views from balconies of the sea and Varna were spectacular. My only criticism would be that a couple of chairs on the balcony to sit out and admire the views would have been nice
Stayed 2 nights in Jun 2019
Response from The team of Hotel & Casino Cherno More on Jul 4, 2019
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon. Sincerely, The team of Hotel & Casino Cherno More

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room was clean and the breakfast was good but we were bot allowed to fill our bottles with water. Staff were rude and abrupt - I was asked to pay 20lv deposit for an iron which I had to collect and return. I expected more from a 4* hotel. Definitely would not recommend.
Stayed 1 night in Jun 2019
Response from he team of Hotel & Casino Cherno More on Jul 4, 2019
Dear Guests, Thank you for the feedback. We are sorry to hear you did not have a great experience with us. We take all comments serious and use it to improve our services. We take this opportunity to kindly note that colecting deposit for using iron is a general measure for preventing loss and damages to hotel inventory. Regarding your note to the rudness of the staff, please send us detailed info so we could check the situation. We look forward to hearing from you and we hope you give us another try when in the area. Sincerely, The team of Hotel & Casino Cherno More

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Lyubomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Hotel & Casino Cherno More on May 4, 2019
Dear Guest, Tahnk you for taking your time to rank us. We will be happy to welcome you again in near future! Kind Regards, Hotel & Casino Cherno More

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent. Service with a smile. The room was very neat and clean. I traveled all the way from New York and i loved this place.
Stayed 5 nights in Mar 2019
Response from Denitsa Mineva on Mar 20, 2019
Dear Guest, Thank you very much for your lovely comments about your stay with us. We are happy to hear that we could meet your expectations and will be happy to see you as our guest again in near future! Regards, The team of Hotel & Casino "Cherno More"

8/10 Good

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem my wife and I had was the "hot" breakfast was always cold. The hotel is perfectly located with easy access to most points. the rooms are great for a few days, not so for longer stays
Stayed 10 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locaton
A bit tired but overall good and location doesn't get better than that!

6/10 Okay

Plamen

Disliked: Property conditions & facilities
stinks as an ashtray
The hotel has a perfect location and the view is gorgeous. The suite was ok. The breakfast was really good...but I will never stay here again because the room had a strong smell of cigarettes believe it or not coming from the AC witch was used as heater.

8/10 Good

Aneek

Liked: Cleanliness, staff & service
A good value for money hotel located in the centre

10/10 Excellent

Mariya, Gloucester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location(shops, cafés, restaurants, bars, Sea Garden, beach)and great quality of service. Very polite, helpful and friendly staff. Clean hotel and very good Wi-Fi. We shall definitely stay in this hotel next year.