Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Romance & Family Suites

4 out of 5
Hotel Romance & Family Suites
St Konstantin And Helena Resort, Varna

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 96 reviews" "
Rating 8 - Good. 35 out of 96 reviews" "
Rating 6 - Okay. 14 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

valentin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern building, nice garden, close to shopping and restaurants
Stayed 5 nights in Jun 2023

6/10 Okay

Fadi

Traveled with family and small children
Liked: Property conditions & facilities
Staff were ok but freindly ,they want to charge for everything, house keeping finish 2:00 pm and if yiu want to clean your room after that there is no chance ,They also were charging for the coffe tablet in the room so what is the point to put a coffe machine in a suite and charge for the tablet ? No welcoming dring to Gold memeber .
Stayed 1 night in Aug 2022

10/10 Excellent

Albena, Denville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Albena, Denville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the family suits. I was surprised how big, spacious and modern it was. We loved it! The property is beautiful and very clean. Flowers, koi fish pond beatiful, pool. Just amazing. The staff was very kind and attentive.
Stayed 1 night in Jul 2022

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Aug 2019
Response from admin on Sep 9, 2019
Dear Tina, We would like to thank you for your perfect comment. Looking forward to welcome you in the future. Best regards: "Romance Splendid" team

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was simply awesome . The beds where not as comfortable . Overall it was awesome
Stayed 2 nights in Aug 2019
Response from admin on Aug 29, 2019
Dear Tina, Thank you for your kind feedback. Welcome back. Best regards: "Romance Splendid" team

8/10 Good

Verified traveler

Stayed 7 nights in Aug 2019
Response from admin on Aug 12, 2019
Dear Guest, Thank you for your score.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near a moderate beach.mmmmmmmmmmmmmmmmmmmmmm
Stayed 3 nights in Sep 2018
Response from splendid on Sep 25, 2018
Thank you for choosing our hotel. Looking forward to welcome you again. Kind regards: "Romance Splendid" team

8/10 Good

Mke&Di, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet location.
Close to the local buses for easy access to Varna, Varna airport and Golden Sands. Close to a supermarket and a short walk to the beach and the centre of St Constantine & Helena. A choice of restaurants and bars are within walking distance.
Stayed 7 nights in Sep 2018
Response from splendid on Sep 17, 2018
Dear Mke&Di, Thank you for the excellent review and the high score. We are very pleased to learn that you left with positive impression from our facilities and services. Looking forward to welcome you again! Best regards: "Romance Splendid" team

4/10 Poor

Mathieu, Montreal, QC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Family friendly and calm property allowing for a relaxing stay. However, staff neglected to clean the room on one occasion even if a reminder was sent to front-desk.. twice. This would have been fine if it wasn't for the fact that the bath tub was leaking on the floor of the bathroom after each use even with curtains properly placed, which required drying the floor with multiple towels. Shower head was not properly fixed and kept falling, as well as hair dryer. In summary, bathroom needs a lot of renovation love; the constant pools of water on the floor must have created a moldy environment which I wasn't keen on investigating further...
Stayed 3 nights in Aug 2018
Response from splendid on Sep 17, 2018
Dear Mathieu, Thank you for choosing our hotel. We are sorry that not all of our services surpassed your expectations, but we will consider your remarks and will be happy to welcome you again! Kind regards: "Romance Splendid" team

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all ok
Stayed 1 night in Aug 2018
Response from splendid on Aug 22, 2018
Dear Diana, Thank you for the positive feedback and the high score. We are very pleased that you have enjoyed your stay and our level of service surpassed your expectations. Looking forward to welcome you again! Best regards: "Romance Splendid" team

8/10 Good

Duhan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel and clean and friendly staff
Stayed 2 nights in May 2018
Response from splendid on Jun 12, 2018
Dear Duhan, Thank you for the positive comments and the high score. It is our pleasure to read that our facilities and service meet your expectations. Welcome back! Kind regards: "Boutique Splendid" team

8/10 Good

JB, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel near the beach
Completely underwhelmed by the welcome we received on arrival both at reception and the restaurant (kept waiting, no apology, no smile), but we received a free upgrade to a lovely suite which was a nice surprise and very clean and comfortable. Kettle and small range of tea in room. The pool is also clean and spacious with plenty of lounge beds. The gym needs a bit of maintenance and was small and hot, but was adequate. Breakfast buffet was same every day, fruit was apples, spam instead of bacon, nice range of cold meats and cheeses, 3 cereals, 3 or 4 types of eggs, yogurt, cottage cheese. If you ask to borrow an iron, you get handed the iron and board over the counter at reception!! It was also hard to get service at the bar. The beach is a short walk away and is quite nice with a shower, as is a supermarket, various restaurants, and a mini golf to be avoided (frustrating, impossible, and not fun --par 3 is highly ambitious -- my scores were 8+-- and if you lose the ball in the dark expect an irate employee to demand 10 lev from you.) There is a market to walk through with a wide range of goods. The Bay is a great restaurant nearby (again the staff are not friendly but the food is excellent). The Butterfly House is a charming little outing where you can hold butterflies, see unusual and really large butterflies and caterpillars.
Stayed 4 nights in Jul 2017
Response from romance on Aug 5, 2017
Thank you for the kind words and high score.The feedback from our guests is important to us and we are grateful for receiving both impressions and remarks. We regret that not of all our services met your expectations. We have taken into consideration Your remarks to work on the issues You mentioned in order to improve our guests experience. Looking forward to welcoming you again! Best regards: "Romance Splendid" team

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very hepful and they all knew english. Resterant had very good food and a buffett the day I rrived. Good breakfest. Very clean hotel.
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

10/10 Excellent

Paul George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Very clean luxury hotel
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Cosy
Great overall facilities and service but substandard breakfast variety and quality. This has been a disadvantage for a few years now and it is high time for management to take action!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for being our guest! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

6/10 Okay

Rena, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Dentaprime client
this hotel has been recommended by Dentaprime as a hotel who knows the requirements and needs of a dental patient. Unfortunately, this is not so. The dental appointments can start as early as 7:00 am but breakfast is not available before 7:30 am. There is also no room service for breakfast. Also, the most disappointing for me was that there is no coffee making facility in the room. Upon asking, I have been told that I would have to come downstairs to the bar and ask for my morning coffee. At extra charge of course and only consisting of a mini espresso, as the night shift did not know how to use that machine. So, if you come as a dentaprime customer, maybe you are better off booking an apartment,

8/10 Good

Tanyia, London

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant hotel.
I stayed here for 4 nights. It is quite close to the beach. It is tucked away with conifers that surround the pool area. There are plenty of sunbeds. The standard of food is good. I would stay here again.
Response from “Romance Splendid” team on Mar 20, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant hotel, good service, clean rooms. Food in the restaurant is good. The staff is friendly, speaking several languages.
Response from “Romance Splendid” team on Mar 20, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

10/10 Excellent

Petranka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

10/10 Excellent

Silviya, Londom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for holiday and relaxing
We are so happy and glad we spent our holiday in that hotel
Response from “Romance Splendid” team on Mar 20, 2017
Thank you for being our guests! Your feedback is important to us! Welcome back!

10/10 Excellent

graham, Worthing Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
Fabulous, Fantastic, Relaxing, The Staff are the Most HelpFull of any Hotel you will stay at, this was our Third Visit and we will be staying again Next Year for sure, :)

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs remodel. Rooms are very worn. Staff not very helpful.

10/10 Excellent

Velizar, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach
The hotel looks beautiful and the decor throughout is very pleasant. The staff was very friendly and professional. Overall excellent stay and service. I can definitely recommend it as the best hotel at St.Konstantine and Elena.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hotel and the surrounding area
Nice hotel. Good facilities. A varied range of food at breakfast and dinner on the buffet if only staying for a few days (beware the coffee at breakfast though - we ordered from the bar instead). Just a heads up...the area around the hotel is full of souvenir stalls and there is little to do in the immediate vicinity. Varna is only a 5 leva bus ride away (or 15 leva by taxi).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
I found the hotel to be good value for money. The staff are helpful and friendly and the spa treatments are excellent. The only negative is that drinks have to be paid for separately for evening meals. At breakfast there is tea, coffee and juice all included. The hotel is in a peaceful, idyllic location with good transport links to Golden Sands resort and Varna city centre. I think the rooms could be updated a little, but they were very clean and comfortable enough.
Thank you for being our guests! Your feedback is important to us! Welcome back! Kind regards: “Romance Splendid” team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with excellent service
The service was excellent and so was also the cleaning of the room. The arrangement of the towels on the bed showing different animals were very much appreciated as well as the cake which was in our room on the day of my birthday.

10/10 Excellent

Stoianka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amenities! The breakfast variety could be improved though.

8/10 Good

Ivaylo, Sofia, Bulgaria.

Liked: Cleanliness, staff & service, room comfort
A few steps needed to be excellent
The hotel is newer with a comfortable room and a nice pool. The bed was excellent. A little out of town in a resort like setting. Having a car is best option. However taxes are cheap and they are an option. On the bad side. Our shower curtain poll fell a few times. They need to drill it into the wall and not use some cheap ones. The other bad thing was the lights in our room. It was so dimmed it was unbelievable. Candles could probably do better. They need to put stronger bulbs.Overwall it's a nice hotel but they need to fix those things.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Petya, Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
I would highly recommend this hotel. It is luxurious at still a reasonable price. The rooms and bathrooms were clean and spacious. The breakfast was very diverse. Excellent service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is nice, but not close to beach; surrounding area not nice.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jim, evesham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
This really was a splendid hotel by anyone's standard.

8/10 Good

samir, Jordan

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice
Pleasant stay

6/10 Okay

Seagull, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good hotel needing some TLC
Pool immaculate and very clean, minibar offered a good range of drinks, bar snacks very good,and staff pleasant and helpful. Hotel near local buses to get around .Some good local restaurants. Breakfast unimaginative and rather limited. Tinned strawberries and cherries not acceptable when fresh produce is easily available locally. Rolls/bread sometimes ran out by 9.30am. Cooked breakfast 'tired' and mostly overcooked so best to be avoided.Good coffee though. Carpets in corridors very stained and had not been replaced or possibly cleaned since my last stay 2 years ago. Curtains torn in some parts.Basically hotel looked a bit worse for wear and needs refurbishing. Pity as rather clouded stay. Would like to stay again but would have to be assured things I've pointed out had improved. Bedroom tired also and very stained carpet - balcony very small and thus no table to put drinks on.bed linen and towels regularly changed -excellent. Curtains very tired too. The small children who were staying were extremely WELL behaved and knew what the parents expected of them without being shouted at!!!!!

10/10 Excellent

G Kelly & A Popescu, Germany/Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay for the second time and the hotel is very nice and the service and people were great. Will come again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it here!
Loved this hotel. Felt like home. Great design, great pool (there's an outdoor one and an indoor one), and the staff was super friendly. Had a couple of issues but they were small: Food was the same everyday and a little variety would have been nice, the bathtub in the room could have been larger, and the bartender looked like he didn't want to be there at all. Also, the lights in the room, while they were a nice yellow color, could have been brighter or adjustable, as there were times when I couldn't see anything in the room at night. I would also have loved strong WIFI in the hotel but it was largely only available in the lobby. But overall, it was a superb experience and I would suggest it over any of the larger hotels closer to the beach. It was snuggled a small distance from the beach, which I appreciated, and the design of the hotel was super nice. Give it a try!

10/10 Excellent

Kylie, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Romance in Sts. Constantine & Elena
From the moment we arrived to the early morning we left, the reception at the Romance Splendid Hotel was top notch. The room was spacious and clean and it was rather like a junior suite than deluxe double, Room 214. Conditioning worked really well and automatically switched off when the balcony door was open. The beds were very comfortable with extra pillows and blanket provided. We loved the personal touch when the bath towels were wrapped in different shapes and especially the swan-like on our last day. Beautiful outdoor swimming pool. The fitness room although small but with brand new equipment and very clean. Breakfast was ok, buffet style. Overall, very quiet hotel with very easy access from Varna and very close to the beach. Great value for money, especially if compared to a near by worn out Estreya Palace Hotel. We especially appreciated a packed away breakfast prepared for us at 5am when we had to leave in the early morning. The receptionists were really friendly and multilingual, speaking good English, French and Russian. Would definitely recommend and would surely come back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice place to stay. So clean and comftable . Very recommended !

10/10 Excellent

Susan, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was quite nice with a good variety of hot and cold food at breakfast and had a nice indoor pool. The third bed that was for a third adult was a rather uncomfortable cot. The hotel is a 30 minute bus ride or a 10 Lev taxi fare from the train station in Varna. It's a short walki to the beach. Hotel restaurant was good with a reasonable price.

6/10 Okay

Terence, Waterford, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance Hotel- Resort near Varna, Bulgaria
This hotel is comfortable but the parking is almost non-existent on hotel property. It's a short walk to the Black Sea coast but the area is littered with debris from demolished buildings. There is a local market of the cheap rip-off kind.. A new hotel is being constructed in front of the Romance Hotel and building noise from this is intrusive. . Breakfast was good .

10/10 Excellent

Pam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Hotel
Good facilities. Lovely swimming pools (well maintained) although indoor one rather dark. Friendly,helpful and courteous staff. Breakfasts excellent - good variety. Pool snacks very good too, especially the ice-creams! Aromeotherapy pleasant but not impressed with chocolate oils. Much better to have rose, teatree, and/or lavender oils. No 'aftercare' mentioned which is always the case with aromeotherapy sessions in Britain. Definitely would return especially if the bedroom carpets (rather stained) were replaced. Room card keys did not always work! Bedside lamps could have been brighter as not good for reading. All in all 8/10.

8/10 Good

Yury, Matawan, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance hotel very imressed
Very good

10/10 Excellent

Roger, Wokingham, Berks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance Impressed Me.
A modern, only four years old, very well maintained and clean hotel. Bedrooms well fitted out and of good size with small balconys. Rooms with pool view would appear to be preferable to those designated 'park view' as they face a partly built Hotel/Apartments and one under construction. Breakfasts although monotonous offer quite a good choice for a Continental breakfast although the fruit selection was very poor. A good sized oudoor pool is complemented by an inside pool. Although Spa facilities are advertised as included it was disappointing that the use of the sauna or steam room was charged for. Treatments in the Spa centre are very reasonably priced and were recommended by my wife. The staff were generally helpful in spite of a very rare language difficulty and once they were persuaded to smile became quite friendly. The Hotel is positioned about a five minute walk from the nearest beach and even nearer to shops. The bus stop for Varna is just outside the Hotel. Overall we really enjoyed our stay and would recommend it for a quiet comfortable stay (out of main season as we went mid September) near to shops and restaurants.

8/10 Good

quintin, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance Hotel
The hotel is nice. The room was good. The carpeting was a bit worn, but overall the hotel is up to 4 star standards. The hotel is about 200 yards from the beach. The hotels on the beach in this area are all inclusive and I prefer meals outside of the hotel for the most part, so it was more my style. The resort area was mainly filled with Russians, so it is nice to be around the beautiful people. Overall I had a vey enjoyable 4 night stay. If you are American you must take into account you are vacationing in Bulgaria.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schwarzes Meer Konstatin+Elena
Hotel Romance Familie Konstatin+Elena
Stayed 7 nights in Sep 2023