Ratings based on 87 Verified Reviews
4.1 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose, CA
Good location but bad customer servicePosted Oct 29, 2017
We told the hotel we would be in early and they arranged our cab for pick up but our room wasn't done for 3 more hours. They wouldn't store our luggage and made us leave it in an open hallway. When we came back after that time, our room still wasn't ready. They also put us next to the door so every time someone went to their room, it buzzed at our door. We couldn't sleep. They put two twins together for us to make a double but every time we moved so did the beds. They didn't clean our room one day because we didn't get out by 10:30 and blamed us. We were so tired of the drama and no sleep that we finally called and went to visit them at their office (different property about 15 minutes away) and they were closed an hour early with no notice. We called and they said they'd look into it but never did. We finally went up to them and they blamed us for not trying to work it out earlier. We asked for a refund but they said since we paid expedia they couldn't give us a refund and we left anyway. I wouldn't suggest this place to anyone. Terrible customer service.
Comment from Hotel Management
Nov 14, 2017 by Martina, Hotel Management
Dear Guest, we are sorry you have't enjoyed your stay but You've stayed 6 days before complaining about the noise, so how could we imagine this problem? I also proposed you to change room because we couldnt't refund you but you've decided to move anyway. Our building is a guesthouse and our cleaners clean all the rooms between 10 am and 3 pm, so if you were still inside the room at 2pm , it's normal that the cleaners couldn't clean your room with you inside. We are sorry about all theese problems. greetings
Posted Oct 9, 2017 on Hotels
Great location! Easy walk to most sights. Staff was very nice. Room was very basic. A little bit of wear on the room. But overall worked out for us. Checkin is off site, which was a little inconvenient.
for Everyoneby A verified traveler from Canada
Great Value and LocationPosted Jul 29, 2017
Pros: Location. Clean bathroom, comfortable bed. Spacious.
Cons: The decor needs a fresh coat of paint. The A/C should be looked into.
Location: Amazing location. Walking distance to all the great sights.
The hotel is not your typical hotel - there is no front desk really, a pin code to enter the building. The rooms are sub-basement (no views), but who cares - it's nice and cool and you're to spending your time in your room other than to sleep anyway. The breakfast is served in the cafe next door - fresh delicious croissant, choice of yogurt or fresh fruit bowl and hot beverage. Rooms were cleaned day but towels not changed. The A/C was not really working, but there was a fan - besides, it was naturally cool as the rooms were sub-basement. Accommodating staff - extra pillows provided for sleeping comfort as requested as I am pregnant. This place is in the most IDEAL location - everything is nearby walking distance -- Vatican, fountains, piazzas, even the colosseum is just a 20 minute stroll. Would definitely recommend this place for people on a budget - has everything you need for a comfortable stay.
for Everyoneby A verified traveler from California
Nice, clean and very good locationPosted Jul 2, 2017
This place is very nice and close to everything. They offer you free breakfast at a small cafe next to it. It's clean. The only thing I didn't like is that they don't have anyone at the front desk in case you have questions there's no one to help.
Comment from Hotel Management
Jul 8, 2017 by Martina, Hotel Management
Dear guest, thank you for your review! we are sorry that there was no one in the reception of domizia sancti angeli but our main reception is only 10 minutes far from there and we are always at our guest's disposal, you could also use the phone from your room to call us and we would come as soon as we could to help you. Thank you again for your review, your opinion is really important for us and it will permit us to improve. We hope to see you again in Rome.
by A verified traveler
Okay stayPosted May 27, 2017 on Hotels
The hotel was extremely noisy from the main road right next to the hotel and you could hear everything that went on next door and in the rooms above throughout the night. Also we had to put masking tape on the curtains to stop light from the streets shining through. However the hotel was conveniently located to all the main sights and it was very clean.
ConvenientPosted Feb 23, 2017 on Hotels
The location was awesome. That part of town is great walking distance to Vatican. But they don't have a receptionist and if you need something you need to wait for them to call you back because they don't always answer the phone. Breakfast was a piece of bread, coffee and yougurt or fruit. The bathroom was tiny. I kept hitting my head on the ceiling. The building from the outside looks like it's an abandoned place but once inside it's nice. They have two doors with alarm code for security.
for Everyoneby A verified traveler from Bristol
Good ValuePosted Oct 17, 2016
We didn't stay in the Domizia Sancti Angeli as there was a problem with the apartment so stated in another apartment nearby, which was huge and had a kitchen, lounge and 2 bedrooms. It was a fantastic location, on the via dei coronari and easy walking distance to coliseum, Vatican and 2 min from piazza navona. Couple of things to note....you do not check in at the hotel, you need to go to reception a short walk away. You should receive an email that explains everything. Breakfast is at a local café, where you get a pastry, coffee, juice and fruit. The food was lovely and staff friendly. All in all, the apartment was great for those on a budget and in a fantastic location.
by A verified traveler
very bad experience in RomaPosted Jan 13, 2016 on Hotels
room 1-4 are facing to the main road, the cars and motorbikes are driving through your window. Room 5 is in the other side, however, there's no wifi access in room 5. I stayed two nights here, first night in ROOM 1, there was no heater working, freezing cold during the night, called them and explained and waited for two hours, nobody showed up. And they said there's nobody working after 3pm. Finally successfully changed to room 5, and avoided the noisy voice from the main road through the windows. But the second night when I came back to hotel ,found out there's no wifi and no hot water, I called them again, really difficult to reach them since they rarely reply the phone! They still didn`t make any solution for me, but asked me to leave and change another hotel when it was 23pm.
by A verified traveler
Posted Oct 23, 2015 on Hotels
by Antonio from Central Rome
DisappointingPosted Oct 18, 2015 on Hotels
We booked for 3 nights & left after 1. This is not a hotel, even a guest house has a breakfast room. We had to go around the corner for a measly coffee & croissant in exchange for a voucher. The room had no natural light as the room is in the basement & the only windows looked out onto the plumbing service chamber with terrible smells. The beds were nothing more than very uncomfortable camp beds & not at all memory foam as advertised! There was no one to meet us & the owner did not answer our calls. It took us over 2 hours to get in thru the hotel door after having to walk for miles to find the owner. No information was sent to us via email as other guests had apparently received. We had to track down the owner with the assistance of the shop assist next door to get access to our room. Ridiculous! After the 1st night we contacted the owner & pointed out the false advertising & were immediately accommodated with another hotel who were very accomodating, even though we had to change rooms every night of our stay. This wasted an incredible amount of our holiday time & ruined our stay in Rome considerably.