Ratings based on 2,769 Verified Reviews

3.4 out of 5
72% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Lousy place

Posted Jan 14, 2018
Pros: Nothing
Cons: Everything
Location: Nothing
Hotel manager never on site. They are rude. Worst experience ever.
Comment from Hotel Management
Jan 17, 2018 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buongiorno, ci dispiace per questa sua recensione, tra l'altro anonima, speriamo non abbia sbagliato hotel, L'hotel Manager è "sempre" in sede...anche di notte, vorremmo sapere chi le ha dato queste informazioni errate.
5 out of 5
Recommended
for Everyone
by A verified traveler from ireland

5 minutes to Vatican. Very central. Clean and frie

Posted Jan 10, 2018
Great weekend.Great hotel centrally located clean and friendly
Comment from Hotel Management
Jan 13, 2018 by Grand Hotel Olympic Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione. La soddisfazione dei clienti è la nostra priorità. Siamo felici sia rimasto soddisfatto del servizio di pulizia. A presto
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Close to everything

Posted Jan 8, 2018
Pros: Close to subway, tram, bus, Vatican City, food markets, shopping, restaurants, pubs, and museums.
Cons: It doesn't advertise being anything other than it is.
Location: Close to subway, tram, bus, Vatican City, food markets, shopping, restaurants, pubs, and museums.
If you're looking for some fancy, overpriced hotel that has loads of amenities, this isn't it. This is small, clean, with friendly staff, and they serve breakfast every morning. I went to the room only to sleep, as I was busy exploring Italy and it's abundance of beauty, food, amazingly sweet people who were tolerant of me who spoke poor Italian. It also has a fridge! I would highly recommend this hotel if this is what you want as well.
Comment from Hotel Management
Jan 12, 2018 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione. Siamo felici sia rimasta soddisfatta del servizio di pulizia. Ci impegniamo ogni giorno per la soddisfazione dei nostri clienti. A presto
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Location, Location, Location

Posted Jan 6, 2018
Pros: Location
Cons: Room cleaning and accept credit card for tax payments.
Location: Good restaurants, lots of shopping and super markets close by.
The Hotel is located in a great location, however it seems it's going under remodeling, it smell like fresh paint, lots of dust in the hallways, rooms are not clean, same food for breakfast every day, but hey the location was great, close the Vatican, tons of shopping and good restaurants, area seems to be secure.
Comment from Hotel Management
Jan 8, 2018 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione, purtroppo nel periodo in cui ha alloggiato presso la nostra struttura eravamo in ristrutturazione, ci scusiamo per il disagio. Ci impegneremo a risolvere i problemi da lei menzionati, per migliorare sempre di più. A presto
2 out of 5
by A verified traveler from mobile ala

Hard bed no water pressure very small room

Posted Dec 30, 2017
After checking in the first thing noticed was the size of the room. My closet is actually larger . The bed was like sleeping on the floor with 1 pillow. Also it got very cold at night on the room . No water pressure and at some periods no water. This should have been a 1 star hotel unless location is the reason
Comment from Hotel Management
Jan 1, 2018 by Grand Hotel Olympic Aurum Hotels, Hotel Management
Buongiorno, ci dispiace per la sua recensione, al suo saluto ci sembrava soddisfatto della sua permanenza. L'acqua non è mai mancata. Ci dispiace abbia trovato scomodo il letto.
1 out of 5
by A verified traveler from michigan

Back pain due awful, old, saggy mattress

Posted Dec 26, 2017
My husband and I had back pains after sleeping one night, second night even worse.. Hotel approach is terrible. No ramp for luggage. Bad for old people with luggage
Comment from Hotel Management
Dec 29, 2017 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buongiorno, ci dispiace per la sua recensione. Il materasso nella sua camera non è vecchio, è stato acquistato e cambiato da poco tempo. Ci dispiace non l'abbia trovato comodo, la ringraziamo per la sua segnalazione.
4 out of 5
Recommended
for Everyone
by A verified traveler

Satisfied

Posted Dec 17, 2017
Very convenient to all itineraries Great good Had a good time Will b back
Comment from Hotel Management
Dec 20, 2017 by Grand Hotel Olympic Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione, la soddisfazione dei nostri clienti è la nostra priorità, provvederemo a migliorarci sempre di più. A presto
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 13, 2017
Hotel is great the only problem we had was how hard mattresses are. Be prepared for some bruised sides lol
Comment from Hotel Management
Dec 15, 2017 by Grand Hotel Olympic Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione, la soddisfazione dei nostri ospiti è la nostra priorità, ci dispiace abbia trovato scomodo il materasso. A presto
4 out of 5
Recommended
for Everyone
by A verified traveler from San José Costa Rica

Well priced hotel close to the Vatican

Posted Dec 8, 2017
Pros: Hotel staff and location
Cons: It could need a renovation. It´s not in a terrible shape but it could need some improvements.
Location: The Vatican is just a few blocks away
Hotel is located just a few blocks away from the Vatican and surrounded by lots of good restaurants. The hotel staff is excellent, for example my wife got a throat infection which we noticed in Rome and the staff helped us to find Guardia Medica which is "emergency" rooms for less acute accidents or diseases. There a doctor checked my wife for free and she got antibiotic prescribed. Most hotel staff would have sent us to closes hospital and wouldn´t care the price but this staff took the time to understand the issue and found a much cheaper alternative.
Comment from Hotel Management
Dec 11, 2017 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buongiorno, la ringraziamo per la sua recensione, la soddisfazione dei nostri ospiti è la nostra priorità, siamo felici di aiutare i nostri clienti perché il rapporto umano viene prima di tutto. La informiamo che la proprietà sta già provvedendo ai lavori di ristrutturazione. A presto
1 out of 5
by A verified traveler

smelly and old

Posted Dec 5, 2017
The hotel is situated in a very good spot the only good thing about this one, but the conditions are horrible. Smelly, old, rooms are very small, breakfast no to good, internet sucks never a good signal and water runs or to hot or cold.
Comment from Hotel Management
Dec 7, 2017 by Grand Hotel Olympic - Aurum Hotels, Hotel Management
Buonasera, ci dispiace per la sua recensione così negativa, l'hotel è in fase di ristrutturazione, non so in che periodo ha alloggiato presso la nostra struttura, ma quello che ha elencato ci sembra appartenere a tempi non moderni. Il wifi funziona perfettamente, la colazione ha una vasta varietà di dolce e salato. Continueremo a migliorarci per la soddisfazione dei nostri ospiti.