Ratings based on 660 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice boutique hotel!

Posted Jan 6, 2018
Supernice staff and great location! Clean and comfortable rooms.
Comment from Hotel Management
Jan 8, 2018 by fineas, Hotel Management
Thank you for choosing our hotel. we were very happy to have you as our guest. and we are happy that our services have satisfied your needs. we hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Beautiful hotel near enough to the city centre.

Posted Dec 29, 2017
Pleasing hotel experience. Helpful staff. Always clean. Few glitches like running out of egg 1 day out of 3 & leaving my room door open after cleaning. Busy link road, traffic can be heard from your room.
Comment from Hotel Management
Jan 4, 2018 by Fineas, Hotel Management
Thank you for living in our hotel. We were very happy to have you here and you were comfortable with us. we hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Nice clean basic hotel

Posted Oct 20, 2017
Pros: Location, friendly helpful staff
Nice hotel, walking distance to the Vatican , good transport links to centre of rome
Comment from Hotel Management
Nov 13, 2017 by Fineas, Hotel Management
Thank you for your positive comments about our Hotel. We were delighted to had you as our guest and we are so satisfied that you enjoyed our original environment. We are so sorry for the noise that you've heard. We all hope to see you again. STAFF HOTEL FRANKLIN feel the sound
3 out of 5
by A verified traveler from uk

Not as expected

Posted Oct 20, 2017
The room wasn’t particularly clean, the staff were not very helpful, apart from one guy. Overall I was disappointed
Comment from Hotel Management
Nov 13, 2017 by Fineas, Hotel Management
Hi Liz, we are so sorry if you don't like so much to stay in our hotel. Our rooms are cleaned everyday by our room maids who are always very careful to do all that they have to do. Our staff search all time to help our customers better than they can. We hope to see you again soon to repair. Staff Hotel Franklin Feel The Sound
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel - close to the Vatican

Posted Oct 16, 2017
Pros: Our room was very comfortable and came with a little garden that we enjoyed. Breakfast is excellent, fresh from local markets.
Cons: None in my opinion.
Location: It was walking distance to the subway, the Vatican and places to eat.
Staff are very courteous, helpful and always available when you need them. Renato (morning shift) and Jose (evening shift) were excellent. They even took care of our luggage while we were touring the Vatican. We love the disco theme esp.. the very updated bathroom. I highly recommend this hotel.
Comment from Hotel Management
Nov 13, 2017 by Fineas, Hotel Management
Thank you for your positive comments about our Hotel. We were delighted to had you as our guest and we are so satisfied that you enjoyed our original environment. We are so sorry for the noise that you've heard. We all hope to see you again. STAFF HOTEL FRANKLIN feel the sound
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A nice comfy hotel in the heart of Rome.

Posted Sep 20, 2017
Pros: Unique decoration. Very friendly staff. Safe area.
Cons: Internet was down one whole day. Breakfast room was a little crammed. No storage for suitcases in case of late checkout.
Location: Walking distance to the Vatican. Nice bar around the corner that serves food past midnight!.
I enjoyed staying in the hotel because it was affordable and close to the heart of Rome.
Comment from Hotel Management
Nov 14, 2017 by Fineas, Hotel Management
Thank you for your positive comments about our Hotel. We were delighted to had you as our guest and we are so satisfied that you enjoyed our original environment. We are so sorry for the noise that you've heard. We all hope to see you again. STAFF HOTEL FRANKLIN feel the sound
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida, US

Staff

Posted Sep 12, 2017
Night shift guy is very sweet and polite! He knows Customer needs and took care of it in a great manners and professional! The girl staff is so so! Another guy staff is rude! He ignores the guest standing but keep talking to his co-worker girl than taking care of guest! Because of him I have to downgrade the hotel rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Badingstoke

Lovely hotel and friendly staff

Posted Sep 12, 2017
On arrival we were a few hours early, very nice that we were told our room was ready as we were expecting to have to leave our cases and come back. All staff very pleasant and helpful. The room was beautifully clean and kept that way each day. Breakfast was a buffet style affair, very good choices and again staff couldn't do enough. My only fault which is small we were on floor 2, the step at the top could do with better markings as twice I missed it and once my hubby did and no we don't drink lol would definitely stay again if we went to Rome. Vatican City is 15/20 minutes walk away and from there other sights are within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice hotel close to the Vatican City and other

Posted Aug 23, 2017
Hotel is neat and clean. Close to the Vatican City and other places of interest
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, England

Perfect stay at hotel franklin

Posted Aug 15, 2017
We loved our long weekend at hotel Franklin, the staff were lovely, and very helpful. The hotel is beautiful, classy, fun and clean. It is a short walk from the Vatican and the metro is nearby and very simple for other attractions. So glad we chose this Hotel, it was perfect.