Ratings based on 561 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect loctaion

Posted Nov 13, 2017
Simply one of the best, cannot fault anything . Would just say they need full length mirrors in the rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Top class hotel in great position

Posted Oct 22, 2017
Pros: Modern hotel with class, the position was quite but you could find busy streets just around the corner.
Cons: Nothing
Location: Five minute or so walk to the umberto bridge, go across and find the Piazza Novona with loads of great restaurants and bars around the back streets.
Fantastic staff, got a free upgrade to a suite with a view of St Peter's. Comfortable beds, air conditioning that works, really couldn't fault the overall experience of staying at this location.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Almost perfect

Posted Oct 3, 2017
Nice stay, lovely staff, lovely room and bathroom. It was a little noisy around 1-2 am outside as that's the time they would choose to empty the glass bottles into the wheels bin and wake people up. Only other thing was no iroonkmg board. Meaning you had to go to an 'ironing room' on the first floor, weird. Other than that v pleasant stay
1 out of 5
by A verified traveler from England

never saw the facilities at the hotel we booked.

Posted Sep 24, 2017
Pros: Dont know did not stay in this hotel.
Cons: Having a room there would have been nice
Location: don't know didn't stay there.
On arrival there was no room for us, had to be transferred to a sister hotel. The other hotel was on the other side of the city next to the bus terminal, not a good location for two, not so young ladies on their own. I had spent hours finding the location of the original hotel and was bitterly disappointed to be moved. It was midnight before we were settled into the room. We specially wanted to go to St Peters for the weekly service, we did make it but only by using the metro, not a nice experience, it was only a walk from the hotel i booked. I feel compensation is due but cann't find an address to write to.
1 out of 5
by A verified traveler from USA

Dirty! Dirty! Dirty!

Posted Aug 30, 2017
This is a horrible hotel. Let me start by saying we are VIP members with Expedia meaning we have traveled around the world and stayed at many different hotels also meaning we should have received VIP service like every other place has given us. BED BUGS! The service .. THERE WAS NONE. Every single person must hate their job. Not one time were we greeted or even looked at. They put out orange juice and water in the front lobby and when we went to pour ourselves a cup they told us no it was only for the crew members not guest. LMAO! The rooms are disgusting and I have pictures to prove. The floors must have not been cleaned since god knows when, all the door handles were slimy, the couch had tons of unknown stains on it and so did the head board. Don't even touch the hair dryer because you may catch a disease. There was one set of towels for one guest but they made sure to charge us a fee per guest per day. Double check you're bill because they tried to change and add fees that should have not been there. THANK GOD WE BOOKED THROUGH EXPEDIA which was our evidence of prices. Sneaky. The design and concept of this place is confusing and unnecessary. I can go on but I am taking too much of my precious time. Final last words... BOOK ELSE WHERE, DO NOT WASTE YOU'RE TIME OR YOU WILL WASTE YOU'RE MONEY.
Comment from Hotel Management
Sep 1, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, weapologize about what occurred during your stay with us. what happened is not up to us,so please try to give us another opportunity. Thnak you to leave us your opion.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Gorgeous hotel in the heart of Rome!

Posted Aug 27, 2017
Location is great, close to the Vatican and central Rome. Hotel staff were excellent and friendly. Buffet breakfast was incredible with amazing variety to suit everyone. We were upgraded to a junior suite on arrival, and the room was spacious with a huge balcony. We were very happy with our stay and would recommend this hotel to friends and family.
Comment from Hotel Management
Aug 30, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, thnak you for your amazing comment! Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel close to the Vatican.

Posted Aug 17, 2017
This a brilliant hotel. We arrived to a very clean room which had 3 rooms and a balcony! The staff were really friendly and helpful and it was very easy to get to all the areas of Rome that we wanted to go and see. A must stay!
Comment from Hotel Management
Aug 28, 2017 by Federica, Hotel Management
Dear Guest, Thnak you for your wonderful review! Hope to welcome you very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 22, 2017
We spent 4 nights at july. Very nice room. The staff were nice and helpfull. Good breakfest bufe. Recommended
Comment from Hotel Management
Jul 26, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, we thank you for your review! We hope you will have the possibility to welcome you againin order to surprice you one more time! See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel walking distance to St Peter Basilica

Posted Jul 5, 2017
We had an additional night in Rome due to our flight schedule. Although a little expensive, we thought of staying in this hotel due to its proximity to St Peters Basilica which was only about 15 min away by leisurely walk. Also the shopping street that leads directly to the Spanish steps shoping area is only a block away.
Comment from Hotel Management
Jul 10, 2017 by Federica . Guest Relations, Hotel Management
Dear Guest Thnak you for share your eperience with us! Hope to welcome you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Stay

Posted Jun 28, 2017 on Orbitz
Pros: The staff, location, breakfast and how clean everything is. I also really liked the super soft pillows, not a fan of hard pillows. I was in heaven.
Location: The hotel is walking distance from Vatican, Castel Sant'angelo, Metro, small grocery store, and some very good places to eat. Safe area and shopping.
We have a wonderful experience with the hotel as soon as we walked in. All the Staff was very nice and helpful with our questions we had. We booked our room with the breakfast included and I recommend this option. They had and excellent breakfast every morning. The morning we had to leave early for a tour and could not be for breakfast they made us a boxed breakfast for us. The room we had was very large and clean.
Comment from Hotel Management
Jul 1, 2017 by Front Office, Hotel Management
Dear Guest, thank you for your comment! We hope to welcomeyou soon!