Nasty Business Policy
Posted May 31, 2015 on Hotels
I was unable to stay as the hotel has no rooms without stairs and no elevator. Though I requested a ground floor, I was not notified it was not available and the description does not say, stairs only. Upon arrival, they were very rude and said we are here 400 years with no stairs. The problem is hotels.com, not theirs. They told me they work with another hotel, called them, and sent me there. THEN, they charged me for a full night, as a no show, without telling me they were going to charge me!!!!!