One of the worst experiences I have had!
Posted Mar 24, 2016 on Hotels
The room I booked on hotels.com was nothing like what I received upon check in. The description promised 219 sq feet, blackout curtains, Sleep Comfort beds, a bath...none of these were true. In addition, the grounds were cluttered with things, cushions on the patio for the room were dirty and wet, plants wrapped in cloth. Etc. while the front desk girls were very sweet, the manager couldn't have cared less and did nothing to resolve these issues. He wanted to charge us an additional 50 euros for a room with a bath. Made numerous calls to,hotels,com at $1.00 per minute who did not resolve the issue either. They finally offered to relocate us to a hotel 5 miles away at 9 pm, in the dark. Not happy at all with this property or with hotels.com. FYI. We travel frequently and are not high maintenance customers!!