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Reviews of Mercure Avignon Centre Palais des Papes

4 out of 5
Mercure Avignon Centre Palais des Papes
1 Rue Jean Vilar, Avignon, Vaucluse

Reviews

8.4

Very Good

Rating 10 - Excellent. 212 out of 571 reviews" "
Rating 8 - Good. 261 out of 571 reviews" "
Rating 6 - Okay. 64 out of 571 reviews" "
Rating 4 - Poor. 16 out of 571 reviews" "
Rating 2 - Terrible. 18 out of 571 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mariet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Judith

Stayed 1 night in Nov 2023
Response from Alina on Dec 27, 2023
We thank you for your feedback, I'm sorry that our hotel didn't match your expectations. Best regards

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right next to the Palace with lots of restaurants nearby . East to walk everywhere. Breakfast great and staff very friendly. Only two minis points no water in room and water bottle empty on corridor and the bathroom shower is extremely dangerous because it is so slippery. Otherwise excellent value for money.
Stayed 2 nights in Nov 2023
Response from Alina on Dec 4, 2023
Barry, we thank you for sharing your experience on expedia. I'm glad to read that you enjoyed the central location of the hotel as the breakfast or our staff. I'll transfer your message to the manager about the slippery shower in order to improve ourself. Best regards,

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from Alina on Dec 4, 2023
Daniel, merci pour votre note. Cordialement,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alina on Dec 4, 2023
Thomas, nous vous remercions pour votre note. Cordialement,

6/10 Okay

ELENA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not Accessible
Not recommended for travelers with a car or lots of luggage. Not accessible at all. However the location is in close proximity to restaurants, bars, stores and the main Avignon attraction, Palais de Papes.
My room view
Stayed 1 night in Nov 2023
Response from Alina on Dec 4, 2023
Elena, we thank you for sharing your opinion with the others travellers. Infact, being the heart of a medieval city, we are not able to have the same accomadations as the suburban hotels as for example private parkings next to the hotel. We thank you for your understanding, Best regards,

2/10 Terrible

Katya

Stayed 1 night in Oct 2023
Response from Alina on Dec 4, 2023
Katya, I'm sorry to read that you had a bad experience in our hotel. Best regards,

8/10 Good

Pauline

Stayed 1 night in Sep 2023

2/10 Terrible

Paul

Stayed 1 night in Sep 2023

8/10 Good

Maria

Stayed 1 night in Sep 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Yoann on Aug 31, 2023
Bonjour Madame, Monsieur,Merci pour votre retour après votre séjour parmi nous :)Au plaisir de vous accueillir de nouveau lors d'une prochaine halte sur Avignon !Bien cordialement,YoannLa réception

8/10 Good

Alan, TAUNTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alina on Aug 26, 2023
Dear Alan, thank you for your feedback. Best regards,

10/10 Excellent

Noureddine

Stayed 1 night in Aug 2023

8/10 Good

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ALINA on Aug 21, 2023
Jean-Guy, merci pour votre feedback. Cordialement,

2/10 Terrible

Wayne

Traveled with group
Disliked: Property conditions & facilities
Room was smoke filled and was leaking water. I presume someone smoked near or in our room and set the sprinklers off. They need to find us another room. I’m getting a headache breathing this smoke in. My wife and I do not smoke. I should not have to pay for this room. Terrible living conditions. They Ned to fix this right away!!! The desk clerk is trying to dry up the water now.
Stayed 3 nights in Jun 2023
Response from ALINA on Aug 21, 2023
Mr Wayne, I really apologize for the inconvenience. In fact, our establishment is no smoking however, some guests are not respectful. I'm sad to read that you had a bad experience in our hotel. Best regards,

10/10 Excellent

Ruth

Stayed 2 nights in Jun 2023
Response from ALINA on Aug 21, 2023
Dear Ruth thank you for your feedback. Best regards,

10/10 Excellent

Kevan

Stayed 1 night in Jun 2023

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It should be made clear when a reservation is made that if you are driving the parking area/hotel location is quite difficult to find and the navigation does not work properly within the walled city. However, the location plus the helpful employees Yoam and Stephanie made up for any driving mishaps. They were both quite helpful and most professional.
Stayed 4 nights in May 2023
Response from SALMA on Jun 17, 2023
Good morning, We are sorry for this. We send emails about the parking lot two days ago or the day before. We promise to make it better come. SalmaReception

10/10 Excellent

William T.

Stayed 3 nights in Jun 2023
Response from Yoann on Jun 7, 2023
Un grand merci pour votre retour après votre séjour parmi nous :)Au plaisir de vous accueillir de nouveau lors d'une prochaine venue sur Avignon :)Bien cordialement

10/10 Excellent

Denise

Stayed 2 nights in May 2023
Response from Alina on Jun 20, 2023
Thank you for your feedback, Best regards,

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Alina on Jun 20, 2023
Thank you for your feedback, Best regards,

8/10 Good

Fanny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff. Noisy due to the location though.
Stayed 2 nights in Mar 2023

10/10 Excellent

Louis

Stayed 4 nights in Feb 2023

10/10 Excellent

Fabienne

Stayed 1 night in Feb 2023

10/10 Excellent

BYRON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very fine hotel, a quiet and comfortable room, excellent location, and an outstanding staff! I highly recommend.
Stayed 6 nights in Oct 2022
Response from Aldo on Dec 17, 2022
Thank you very much for your return.By hoping seeing you for an other stay in Avignon !Aldo, Reception

8/10 Good

Brian, Weybridge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
City centre location - easy walk to shops and restaurants. Parking a little difficult to find.
Stayed 1 night in Sep 2022

10/10 Excellent

Lucrecia, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is exactly in the center of everywhere! 10 min walk from rail way station , no taxis anywhere!! and Uber about 20 min wait! 7 min from Les Halles (don't forget to try those french local cheeses full of natural probiotics) Even friends that are lactose intolerant can eat them . Maybe the title should be processed intolerant!! The Popes palace is next door and the bridge 5 min walk . The bedroom has a beautiful balcony , I felt I was a french woman sitting in that tiny balcony french type!
Stayed 3 nights in Sep 2022

6/10 Okay

Marie

Stayed 1 night in Sep 2022

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for access to the activities I wanted to do
Stayed 3 nights in Sep 2022

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and the hotel are great
the hotel is conveniently located in the center of everything. lots of dining options, small shops and even better shops within walking distance. the room was good, we were on the first floor and had no problems with the outside noise. the hotel staff was helpful and nice. we chose not to have a breakfast as there were lots of small coffee and pastries shops nearby.
Stayed 1 night in Sep 2022

8/10 Good

Robert W.

Stayed 1 night in Sep 2022

10/10 Excellent

Kyle

Stayed 3 nights in Aug 2022

6/10 Okay

Huijia

Traveled with family
Liked: Cleanliness, staff & service
If you drive, you Don’t want to select the hotel! Hotel parking is very difficult to find and you have to drag your luggages on a old stone road and pass a crowd tourist area to enter the hotel! Good thing is that the hotel is located in the center of the attractions.
Stayed 1 night in Aug 2022

10/10 Excellent

Franck

Stayed 1 night in Aug 2022

8/10 Good

Farshad

Stayed 1 night in Jul 2022

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
The hotel is just right at the centre of the central. A lots of restaurants and attractions just beside the hotel. And easy to reach from the train and bus station.
Stayed 3 nights in Jun 2022

6/10 Okay

Leon

Stayed 1 night in Jun 2022

8/10 Good

Joseph

Stayed 1 night in May 2022

10/10 Excellent

Chantal

Stayed 2 nights in Jun 2022

8/10 Good

Khanh

Stayed 2 nights in May 2022

6/10 Okay

eleonora

Stayed 4 nights in May 2022

10/10 Excellent

Kilian

Stayed 4 nights in May 2022

10/10 Excellent

Dennis

Stayed 1 night in May 2022

10/10 Excellent

Phung-Te

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Phungte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Tener cuidado en la ciudad porque nos robaron
El primer día del hotel dormimos muy mal por la mala aislacion con la pieza del lado Nos cambiaron de pieza y la cama era muy chica por lo que dormimos nuevamente mal El desayuno y la ubicación muy buena
Stayed 2 nights in May 2022

8/10 Good

Olivier

Stayed 2 nights in May 2022

4/10 Poor

Yannick

Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shady staff
Shady staff as they double charged me. I booked and paid through hotels.com. The staff claimed they did not receive payment and charged me again. Now they have been ignoring phone calls and emails from hotels.com support.
Stayed 1 night in Apr 2022