Ratings based on 1,192 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Pros: clean. modern.
Cons: The showers could use a door or something because the water runs out into the bathroom floor from the shower. And maybe the lighting in the room.
Very nice. Clean and roomy. Great customer service. Room was always kept clean throughout my stay. No weird smells or anything either.
5 out of 5
Recommended
for Everyone
by A verified traveler from whitby, ontario

Close to shopping and wonderland

Posted Sep 19, 2017
Very pleasant staff well accommodating . Would recommend this hotel to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Nice Hotel closer to Mall and Airport.

Posted Sep 14, 2017
We enjoyed our stay, we watched fire works display at Canada wonderland in hotel window. So close to everything (Mall and good restaurants). Nice room and good facilities. We are sure that we will come back and recommend this hotel.
Comment from Hotel Management
Sep 18, 2017 by Eugene Vinogradov, Hotel Management
Dear Renante, Thank you very much for your kind feedback! I am glad to learn about your great stay with us. Thank you very much for recommending us. Hoping to accommodate you again soon, Sincerely, Eugene Vinogradov General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Great for shopping!

Posted Sep 12, 2017
We stayed here after a concert and found it clean and safe. The staff were professional and friendly. Overall a great stay.
Comment from Hotel Management
Sep 18, 2017 by Eugene Vinogradov, Hotel Management
Dear Phil, Thank you for taking the time to share your feedback with us. I am glad you had a nice stay with us. Hoping to welcome you back on your next trip to Toronto, Sincerely, Eugene Vinogradov General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Windsor Ontario

Close to the outlet mall.

Posted Sep 8, 2017
Good luck figuring out how the shower works. Also take note that there is no vent in the shower but the reception claims there is a 'silent' one that secretly works in the shadows. The food is a hit and miss. Sometimes decent and other times annoyingly bad. Staff are nice. Elevators work fine and fast. If you need to do shopping the hotel is in walking distance to Vaughn Mills outlet. On another note you are better off eating at the mall than the hotel.
Comment from Hotel Management
Sep 20, 2017 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for taking the time to share your feedback. I am sorry you experienced some inconveniences on your recent stay with us. I am not sure what happened with the shower, but if you would prefer, we also have rooms with bath tubs. If you request one of those during the check-in, you won't have to deal with showers. To address your concern regarding the vents, we have them in every bathroom. They do work in silent mode though. You can feel it if you are close enough, but you won't hear it. I will also address your restaurant comment with my culinary team. Hopefully, your next experience will be more pleasant. Sincerely, Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, ON

Modern and comfortable

Posted Sep 8, 2017
Hotel is very close to Vaughan Mills and Hwy 400 We had dinner and drinks at the restaurant. Food was excellent and staff was friendly The bed was very comfortable. Our room was at the back and morning was a little noisy with delivery trucks.
Comment from Hotel Management
Sep 18, 2017 by Eugene Vinogradov, Hotel Management
Dear Lynda, Thank you very much for your great feedback. I am glad your overall stay was positive. Knowing how valuable the morning sleep is, I would like to take this opportunity to share a little suggestion: on your next stay with us, please ask for a quiet room upon the check-in. This way you can enjoy the comfort of our beds without hearing delivery trucks first things in the morning. Can't wait to welcome you back! Sincerely, Eugene Vinogradov General Manager
2 out of 5
by A verified traveler from Toronto

Not as expected especially for the rate.

Posted Sep 5, 2017
originally booked for a king size bed lroom for 2, however, the front desk employee transferred us to an accessible room; apparently there were no other king size bedrooms available. The bathroom smelled like urine. The hair dryer switch was broken. The room was very bland ,and the wifi was weak. 15$ buffet breakfast resembled wasn't bad. The pool and gym were mediocre to say the least; they are located in the basement. The only good thing I can say: the bed was comfortable and clean. There are other things, but aren't worth mentioning. If you're planning to pick this novotel and want my personal opinion, I would honesty say: "look somewhere else". This was my first time in a Novotel and the last; I don't care about the location or the situation we were in. Hotel chains must deliver consistency and this one failed to do so according to the many good things I've heard about Novotel.This directly affects the brand's reputation in my opinion.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Everything was ok. Everything was ok. I'm done here.
Comment from Hotel Management
Sep 18, 2017 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for taking the time to rate your recent experience at Novotel Vaughan. I am glad your overall stay was positive. Sincerely, Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Enjoyed experience. Staff were friendly and helpful. Hotel was trendy and we'll decorated. Bed was comfortable
Comment from Hotel Management
Sep 18, 2017 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for sharing your feedback with us. I am glad you had enjoyed your stay! Looking forward to welcoming you back, Sincerely, Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Catharines

Nice hotel close to Canada's Wonderland, Lego Land

Posted Aug 28, 2017
A very nice and clean Hotel within a stones throw of all the amenities for an enjoyable weekend with our 2 young children!
Comment from Hotel Management
Aug 29, 2017 by Eugene Vinogradov, Hotel Management
Dear Jon, Thank you for such a wonderful comment! I am glad you and your family enjoyed your stay with us. Hoping to welcome you back on your next trip to Vaughan, Sincerely, Eugene Vinogradov General Manager