Ratings based on 1,036 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Vaughan is a very Windy City! Who knew?

Posted Sep 12, 2016
So on the 5th floor we could hear the wind funnel by our window all night. 27 kph Even with ear plugs. Best find a room that is protected or sheltered. The restaurant TRIO was enjoyable with excellent service. The salt water pool Was great, only 5 feet deep but pleasant with a hot tub. checking in and out was a pleasure.
Comment from Hotel Management
Sep 19, 2016 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for taking the time to share your feedback with us. It is a pleasure to learn your overall stay was positive. I understand how frustrating excessive noise can be and I am sorry you had to experience that. Unfortunately, there is no way for us to control the weather. The good thing is it doesn't happen too often. I hope your next stay with us will be more comfortable and relaxing. Sincerely, Eugene Vinogradov General Manager
4 out of 5
by A verified traveler

Nice hotel with great restaurant (Trio)

Posted Sep 11, 2016
Walking distance to Vaughan Mills Shopping Centre and lots of other shopping - Kids liked the SVP Sports Store next door. Transit nearby at mall to get you around or connect to TTC to go into Toronto and downtown. Canada's Wonderland very close as well. Banks, Chuck E Cheese and restaurants all close on other side of mall.
Comment from Hotel Management
Sep 19, 2016 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for sharing your feedback with us. I am glad to know your family and yourself enjoyed your recent stay at Novotel Vaughan. It is a pleasure for me to learn you had a great time and enjoyed the city. Hoping to welcome you back on your next trip to Vaughan, Sincerely, Eugene Vinogradov General Manager
5 out of 5
by A verified traveler from l

Very nice hotel close to shopping and no traffic

Posted Sep 7, 2016
Spacious room, very clean, friendly staff always ready to help
Comment from Hotel Management
Sep 9, 2016 by Eugene Vinogradov, Hotel Management
Dear mike, Thank you for sharing your feedback with us. It is a pleasure to learn about your positive experience at Novotel Vaughan. Looking forward to welcoming you back in the future, Sincerely, Eugene Vinogradov General Manager
4 out of 5
by A verified traveler

Posted Sep 1, 2016
Very nice hotel - as my grandson said "This is a fancy hotel"
Comment from Hotel Management
Sep 6, 2016 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for sharing your feedback with us. I am pleased to learn your grandson liked our hotel. Looking forward to accommodating you again in the future, Sincerely, Eugene Vinogradov General Manager
5 out of 5
by A verified traveler from Cochrane Ontario

Easy access to all amenities

Posted Aug 29, 2016
Pros: What i liked about this hotel are wifi were super fast, breakfast buffet were heaven, beds were soft like a marshmallow, staff were excellent.
We had a great time staying at this brand new hotel.
Comment from Hotel Management
Aug 31, 2016 by Eugene Vinogradov, Hotel Management
Dear Rach, Thank you for your wonderful feedback! I will share your comment with my team to make sure everyone is aware of what a great job they do. Special thank you for mentioning the Wi-Fi, as we have recently upgraded to the fastest option in the market to make sure our guests get the best service out there. Looking forward to accommodating you again in the future, Sincerely, Eugene Vinogradov General Manager
4 out of 5
by A verified traveler from windsor ontario

Great places pool a little cold

Posted Aug 24, 2016
Enjoyed my stay very spacious rooms very clean and felt safe there. Just accrues from a big mall only 5 minutes from wonderland. Wish the pool was a little warmer
Comment from Hotel Management
Aug 31, 2016 by Eugene Vinogradov, Hotel Management
Dear melissa, Thank you for sharing your feedback with us. I am glad to learn your overall stay was positive. I hope your next stay with us will be even more comfortable. Sincerely, Eugene Vinogradov General Manager
5 out of 5
by A verified traveler from Leeds, England

Good location in Vaughan and surrounding area

Posted Aug 19, 2016
Pros: The atmosphere, friendly staff, comfort of the room, location of hotel to Canada's Wonderland and the Vaughan Plaza and the facilities - pool and gym
Location: Canada's Wonderland and the Vaughan Shopping Plaza
This was our 2nd time at this Hotel and was a base for visiting Canada's Wonderland and Vaughan shopping plaza. We had a family room which was great for our 2 night stay, room was clean. tidy, good view and the kids enjoyed the pool and myself the gym. The staff were friendly and the atmosphere was relaxing. We would come here again and recommend this hotel if you are staying in Vaughan
Comment from Hotel Management
Aug 31, 2016 by Eugene Vinogradov, Hotel Management
Dear Kathryn, Thank you for such a detailed yet positive feedback. It is a please to see such a great comment from a loyal guest. I am glad we constantly meet your expectations and I hope to welcome you back in the future. Sincerely, Eugene Vinogradov General Manager
5 out of 5
by A verified traveler from T

Mini holiday

Posted Aug 19, 2016
Beautiful hotel and close to attractions mall and main highways. Was central for us as we went to Canada's Wonderland. Clean friendly. Be nice that with even the online rate one could have gotten a small type of breakfast. Go there again in a flash
Comment from Hotel Management
Aug 31, 2016 by Eugene Vinogradov, Hotel Management
Dear brucet, Thank you for sharing your feedback with us. I am glad to see you enjoyed your mini holiday at Novotel Vaughan. Hoping your next stay with us would be even better, Sincerely, Eugene Vinogradov General Manager
5 out of 5
by A verified traveler

Nice hotel close to mall

Posted Aug 16, 2016
Pros: Clean, friendly, quiet, professional, comfortable
Location: Right across Vaughn Mills perfect for shopping :)
Excellent service, quiet and relaxing...close to Vaughan mills for shopping, friendly and helpful staff, quiet and safe.
Comment from Hotel Management
Aug 31, 2016 by Eugene Vinogradov, Hotel Management
Dear Novotel Guest, Thank you for such a positive review. I am glad to see you have enjoyed the hotel and the services, as well as our location. Looking forward to welcoming you back in the future, Sincerely, Eugene Vinogradov General Manager
4 out of 5
by A verified traveler from toronto

nice small hotel. clean and friendly staff.

Posted Aug 14, 2016
our first time staying at novotel. was a pleasant experience. easy check-in. over all a clean hotel. simple architecture. friendly staff.
Comment from Hotel Management
Aug 15, 2016 by Eugene Vinogradov, Hotel Management
Dear wee, Thank you for taking the time to share your feedback about your recent stay. It is a pleasure to learn you had a positive experience. Looking forward to welcoming you back in the future, Sincerely, Eugene Vinogradov General Manager