Ratings based on 279 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from N.J. , U.S.A
Pleasant StayPosted Nov 1, 2015
Pros: Location and laid back atmosphere
Cons: The daytime bartender was somewhat taciturn
Location: We had two days with a professional guide for birding and this location was perfect. We also spent time in San Juan and El Yunque , both easy access.
A very comfortable, relaxing place. The staff are very pleasant and helpful, and most are bilingual if you prefer English. We stayed there once ( four years ago ) and it seems to be in better condition now, as well as more professionally run. Anything you need is readily available. The location is super! All of the island is easily reached and it was a good home base for us.... By the way the food at the Bohio kiosk was much better this time. Special thanks to Sasha who was especially helpful.
for Business Travelersby A verified traveler
Posted Aug 11, 2015 on Hotels
for Familiesby kathye from Manati
FamiliarPosted Aug 4, 2015 on Hotels
for Familiesby Josue Ismael
Posted Jul 24, 2015 on Hotels
for Familiesby William
Posted Jul 20, 2015 on Hotels
for Familiesby Isamarie from Carolina
Weekend 4th July.Posted Jul 8, 2015 on Hotels
Was a very nice stay on last weekend. Love the pool!
for Familiesby Irma from Miami
Bad service, poor managementPosted Jul 4, 2015 on Hotels
Service provided at front desk, especially from the manager very poor. We were told I needed to wait for our room--a double room because the house keepers were not ready. When asked how long we needed to wait when check-in supposed to be at 4pm, the manager stated she has no clue, it all depended how fast the ladies cleaning the room will take...could be 2, or 3, or 4hrs,...noticed every person Checking that day needed to wait for hours. I was very disgusted and asked if this was an everyday issue, and the front desk person, replied..."pretty much"...I finally got my room 4 hours later, simply because due to my complaint..."they were trying to move me in first"... To avoid further confrontation, I assumed. hotel was very pretty, but the service sucks. I Will NOT return to this hotel ever again, and I do travel a lot...my worst experience ever, all due to poor customer service and poor communication and leadership from management...they should get training rather soon, on how to work with the clientele and meet expectations timely and assertively, and lastly "get rid off housekeeping" quick they are the one running the hotel, not the management!
for Everyoneby A verified traveler from Florida
ElainePosted Jun 30, 2015
Pros: It was nice being by the water, the pool was large, there two jacuzzis, ping pong and more with no extra charges to use them.
Cons: Workers entering your unit with out any notice.
Location: We did ventre out but traffic coming and going to popular sites was terrible spent alot of time in car.
I enjoyed everything about the hotel except for the constant invasion of workers entering our room even when we had the do not disturb sign up. (installing a throw rug, adding a base to a dresser, saing they had to check a loss smoke detector) they didnt even call to inform of these entries. did not feel confortableabout leaving the unit.
for Familiesby Elizabeth
Posted Jun 25, 2015 on Hotels
for Familiesby antonio from lares P R
vacaciones fabulosasPosted Jun 18, 2015 on Hotels