Economy Double Room | Premium bedding, in-room safe, desk, soundproofing
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Reviews of Hotel Mercurio Venezia

3 out of 5
Hotel Mercurio Venezia
Calle del Fruttariol, San Marco 1848, Venice, VE

Reviews

8.4

Very Good

Rating 10 - Excellent. 273 out of 712 reviews" "
Rating 8 - Good. 300 out of 712 reviews" "
Rating 6 - Okay. 105 out of 712 reviews" "
Rating 4 - Poor. 26 out of 712 reviews" "
Rating 2 - Terrible. 8 out of 712 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as main sites in Venice are very walkable from this hotel. Do note that there is no elevator, which made bringing up our large and heavy suitcases up 4 flights of stairs a bit challenging.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, close to area where we were dropped off by water taxi. Hotel staff super friendly and helpful.

2/10 Terrible

Jyoti

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice Holiday
great staff, quiet room right on the canal right in the center of everything
Stayed 2 nights in Oct 2023

6/10 Okay

Monica

Liked: Staff & service, property conditions & facilities
Front desk was very accommodating. I would recommend having something more available to diabetics. They really need to have mini fridge in certain rooms for them.
Stayed 2 nights in Sep 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Venice
Amazing location - extremely friendly service - I highly recommend this hotel. We loved the location because it was close to everything while off the beaten path enough to get away from the tons of people! Venice was exceptionally busy but the hotel was quiet at night and the bedding was very comfortable. The staff went out of their way to be helpful and informative. The only downside was no elevator but they had someone help with the luggage so we only needed to get ourselves up the stairs.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were some of the best and most helpful people I have met while in Italy. For the location there is a lot of convenience. The restaurant de Cherubino nearby was one of the best and most affordable restaurants I went to while in Venice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with view of canal
Stayed 3 nights in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Location was amazing, central and easily walkable, the building itself historic and the staff were completely brilliant, so helpful, friendly and knowledgeable.
Stayed 1 night in Aug 2023

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great. Especially Monica. Breakfast was excellent as well... hard yo giveca perfect score but this place gets as close as i would give
Stayed 2 nights in Jul 2023

6/10 Okay

Boris

Traveled with family
Liked: Staff & service
This hotel is perfectly located within 5 min walk to St.Marks Square but there are no elevator in the building so if you have large suitcases it’s a problem or simply walking up to top floor if that’s your room. Staff is helpful and will get your luggage up or down for you , water taxi costs are high so be prepared, we paid EU 180 to get to the airport and then another 40 to the terminal
Stayed 3 nights in Jul 2023

10/10 Excellent

Ramon

Stayed 2 nights in Jul 2023

10/10 Excellent

Navneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walkable distance to shopping and restaurants. Property is clean and rooms are well maintained.

6/10 Okay

CARRIE

Business traveler
Some thoughts
The hotel is located in the heart of Venice and is very affordable. There is no elevator so if you are arriving with heavy luggage you will not enjoy the trek to your room. The showers are very small. If you are an average sized person you will not be able to touch your toes or shave your legs easily. There is A/C in the rooms so that's wonderful at least until you hit the hallway.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Traveled with family
We enjoyed our stay at Hotel Mercurio. While the old building only has stairs, we were able to manage the 3 flights up to our room. The hotel staff was attentive and friendly. The room was small but suited us well.
Stayed 3 nights in Jul 2023

10/10 Excellent

Donald, St. Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being on the canal and a full breakfast option. Short easy walk to the San Marco water taxi for us and our bags to the train station. Good maps provided by the hotel for wandering
Stayed 1 night in Jun 2023

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A review from an American couple on vacation. The hotel is in a great area and was easy to access from the Rialto water stop. The location was safe and had restaurants nearby. The staff were very accommodating and informative - gave us two maps! The room was very clean and nice. I would certainly stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Heidi, Athens

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location! And the canal facing suite was perfect for our family of three.
Stayed 3 nights in May 2023

6/10 Okay

Adam

Traveled with family
Stayed 2 nights in May 2023

8/10 Good

Mehdi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of elevator, specially when your room is in top floor is very inconvenient. Although staff help with luggage. Location is great, nice breakfast and very helpful staff.
Stayed 4 nights in May 2023

8/10 Good

Ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, staff were very nice. Breakfast was very good. Nice visit in Venice.
Stayed 2 nights in May 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great staff. Good location with restaurants near by. Room was not big but was great for what we needed. Easy access to everything. Would recommend
Stayed 2 nights in May 2023

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very kind! Right in center of everything whether it’s shops or restaurants and bridges and gondolas for pictures. Easy to find. Room was very spacious and bathroom was very spacious as well! They’re some stairs in the entrance and go get to rooms that can be difficult w luggage (no elevator), but staff is kind enough to offer a hand! Really great! I recommend 10/10
Stayed 2 nights in May 2023
Response from Customer Care on May 10, 2023
Thank you so much for your nice comments. It was a pleasure to have you here and we hope to see you again in the next future.We remain at your full disposal for any thing else you may need, with kind regards

8/10 Good

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small and the shower is tiny but the breakfast was amazing. Loads of options for food and it was all delicious! There are a lot of stairs and no elevator but the staff helped us with our bags. They gave us a handy map of the city and were very nice. The windows open up in the bedroom and bathroom so you can get a breeze since there’s no a/c. The hotel sign in the alley was up high and then tile with the name in the door way but we still walked past it the first time.
Stayed 2 nights in Apr 2023

10/10 Excellent

Felipe, Medley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, servicio y amabilidad.

8/10 Good

MEYSAM

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly and helpful breakfast was great but the room was little bit small for three people and the shower towels needed to replace it was clean but not soft
Response from Marco on Nov 8, 2022
Dear Guest. Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the Hotel Mercurio a lot, a very short walk to Saint Marks square and to the Rialto bridge. The staff was helpful and friendly. The breakfast was fantastic, and the man who ran the breakfast room was great. The shower did have a dangerous beam below head level (that is my only complaint)
Response from Marco on Nov 8, 2022
Dear Timothy. Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Marcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. It was in an awesome location. The breakfast had so many food choices and the food and coffee were great. The service was the best ever. The owner and staff helped us with restaurant suggestions and assisted in arranging some transportation for us. I would definitely recommend.
Stayed 3 nights in Sep 2022
Response from Marco on Oct 14, 2022
Dear Marcy. Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Anastasiya

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Aug 2022
Response from Marco on Aug 24, 2022
Dear Anastasya, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Ravi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Aug 2022
Response from Marco on Aug 16, 2022
Dear Ravi, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel would stay again for sure! Location was perfect, less than 10 min walk to all major sites. Hotel itself was very beautiful and well maintained. Also the breakfast buffet was one of the bests I’ve ever experienced in Europe- where typically they don’t eat much for breakfast. There was everything you could think of! But the staff was really the cherry on top they were so kind and helpful, every single one of them. They even packed us a breakfast to go and had it waiting for us on our last day because we had mentioned that we would be checking out at 6am to catch our flight. So sweet would recommend this property to anyone
Stayed 2 nights in Jul 2022
Response from Marco on Aug 9, 2022
Dear Samantha, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Marco on Jul 6, 2022
Dear Naomi, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ancient,spectacular City with time running out
The Hotel is in a good central position to access many of the most interesting places- with a short walk. Staff are very helpful and friendly, the bed was comfortable and bathroom had bidet, hairdryer,shower, and slippers and we lacked for nothing, with canal just outside our window, good choice of food at breakfast, clean and welcoming. Getting to Venice from the airport is not straight forward, and touring the city requires good mobility due to many steps and narrow street pathways. A must see destination with time running out due to climate change and rising tides.
Stayed 4 nights in Jun 2022
Response from Marco on Jun 29, 2022
Dear Nigel, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay. Friendly staff. Very helpful when we were trying locate various sights.
Stayed 3 nights in Jun 2022
Response from Marco on Jun 29, 2022
Dear James, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Susan

Stayed 2 nights in Jun 2022
Response from Marco on Jun 29, 2022
Dear Susan Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Javier Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Excelente lugar, desayuno delicioso, la gente que trabaja en el hotel es maravillosa y gentil, ubicación perfecta del hotel, sin duda una experiencia increíble y altamente recomendable el hotel.
Stayed 2 nights in Jun 2022
Response from Marco on Jun 22, 2022
Estimado Javier Eduardo, Gracias por su comentario. Para nosotros las opiniones de nuestros clientes son muy importantes para tratar de mejorar nuestros servicios. Estamos encantados de que haya disfrutado de la ubicación de la estructura y la amabilidad del personal. Con la esperanza darle la bienvenida otra vez para una futura estancia, le enviamos nuestros mejores saludos. Personal del Hotel Mercurio

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in an excellent location. The staff was wonderful at all hours of the day and night. One of them recommended an amazing restaurant close by called Cherubino. The hotel definitely gives you a Venetian experience.
Stayed 2 nights in Jun 2022
Response from Marco on Jun 22, 2022
Dear Krystal Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Amit

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful rooms and excellent Morning breakfast. Very close to Piazza Sam Marco
Stayed 3 nights in Jun 2022
Response from Marco on Jun 22, 2022
Dear Amit, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Steven

Stayed 3 nights in Jun 2022
Response from Marco on Jun 22, 2022
Dear Steven Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic staff Soooo friendly and helpful.Super clean.GREAT breakfast included.
Stayed 1 night in Jun 2022
Response from Marco on Jun 9, 2022
Dear Nicholas Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Great little hotel perfectly located to explore San Marco and the surrounding area. The staff were super friendly and helpful offering advice on the sights and places to eat as well as getting around. The only negative would be the noise of doors slamming. Upgrading the door-closers to soft-closing models would make a huge difference!
Stayed 7 nights in May 2022
Response from Marco on Jun 9, 2022
Dear Mark, Thank you for your comment. For us the opinions of our guests are very important to try to improve our services. We are glad that you enjoyed the breakfast, the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best wishes. Hotel Mercurio staff

8/10 Good

Joseph

Stayed 1 night in May 2022
Response from Marco on Jun 7, 2022
Dear Joseph, Thank you for your review. For us the reviews of our guests are very important to try to improve our services. We are happy that you enjoyed oir breakfast. In the hope of having you back as guests for a future stay, we send you our best regards. Hotel Mercurio Staff

8/10 Good

Nana

Stayed 2 nights in Apr 2022

10/10 Excellent

Kaiyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there are so friendly and nice. They introduced me all local transportation methods and schedule. That saved me lots of time.
Stayed 2 nights in Apr 2022
Response from Marco on Apr 25, 2022
Dear Guest, Thank you for your review. For us the reviews of our guests are very important to try to improve our services. We are happy that you enjoyed oir breakfast. In the hope of having you back as guests for a future stay, we send you our best regards. Hotel Mercurio Staff

8/10 Good

Jonathon

Business traveler
Liked: Staff & service, amenities
Nice breakfast
Stayed 2 nights in Jan 2022
Response from Susanna on Jan 17, 2022
Dear Guest, Thank you for your review. For us the reviews of our guests are very important to try to improve our services. We are happy that you enjoyed oir breakfast. In the hope of having you back as guests for a future stay, we send you our best regards. Hotel Mercurio Staff

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
breakfast was good. location is great. staff are nice and helpful. no elevator.
Stayed 1 night in Oct 2021
Response from Marco on Oct 22, 2021
Dear Guest, Thank you for your review. For us the reviews of our guests are very important to try to improve our services. We are happy that you enjoyed the location of the structure and the kindness of the staff. In the hope of having you back as guests for a future stay, we send you our best regards. Hotel Mercurio Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is small, shower is a tight squeeze, and a little dated room. The staff are awesome and were able to help with me whenever requested assistance. Room included breakfast included which was good. Do not offer COVID testing services so that is a little more of a process. Did provide a voucher with a local pharmacy yo can go to and schedule appointment for a rapid test next day for 20 Euros. Overall good value.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful property with amazing views. Breakfast was lovely, staff were friendly and helpful, and the hotel is close to everything.
Stayed 2 nights in Jun 2021
Response from Mercurio Staff on Jun 25, 2021
Dear Guest, thank you for your positive feedback. Hope to see you soon. Best regards