Ratings based on 197 Verified Reviews

3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from US

DO NOT STAY HERE

Posted Nov 30, 2016
DO NOT STAY HERE! Worst experience I have ever had. My friend and I arrived at 11PM, which I had told them in advance, and there was no staff on site to let us in. There was a paper sign on the door telling us to check in near some pizzeria down the street. After wondering around the block for 10 minutes we determined the unmarked pizzeria the sign was referring to was closed. We then tried calling the phone number of the hotel 10 times with no answer (a local later told us this was the number of the pizzeria, there isn't actually a way to contact the hotel). After waiting for an hour outside at midnight we realized that we were not going to be let in and had to get a room at a different hotel. The next morning when we spoke to the front desk, the man was extremely rude and did not even apologize, nor give us a refund. He first said I should have read the website and known there was no staff on site at that time. He then tried to say it was his colleague who was "working" last night and should have answered the phone, and therefore it was not his fault. We tried to cancel our room for that night but he said we would be charged. The room itself smelled bad and the shower was cold. The WiFi only worked in the lobby and it was extremely slow. The toilet cleaning supplies were also in the toilet which we had to remove by hand. When we were checking out it was a different man working, and when I handed him the key he said "oh you're Grace" in a very rude tone.
3 out of 5
by A verified traveler

Convenient but cold room

Posted Nov 16, 2016 on Hotels
The room was okay. When you first walk in into the room you are encountered by this huge closet that takes up half the room. So maneuverability was difficult. The room was very cold in the three nights that we stayed there. They turned on the heat only at selected times and then shut them off within hours. So, we needed an extra blanket. Service was lacking. Service of the room was cleaned every day. The location is not bad.
4 out of 5
by A verified traveler

Convenient and clean hotel.

Posted Oct 19, 2016 on Hotels
Friendly and helpful staff.
5 out of 5
by A verified traveler

Fantastic

Posted Oct 11, 2016 on Hotels
Great location
5 out of 5
by A verified traveler

Great value, clean & friendly

Posted Oct 11, 2016 on Hotels
Great location, easy to find and really close to the livelier evening atmosphere (which can sometimes be hard to come across in Venice)
4 out of 5
by A verified traveler

Venice visit

Posted Oct 1, 2016 on Hotels
Hotel is in a great location for access to all of venice and transportation to outer areas. Very steep stairs, not meant for mobility problems. Comfortable room, very quiet. Staff spoke enough English to provide good advice for local touring. Felt very safe for a single traveler.
4 out of 5
by A verified traveler

Venice!

Posted Sep 22, 2016 on Hotels
We needed help to get the air conditioning to work but the staff was very helpful and apologetic for the inconvenience. Word of advice, check your air con when you first check in because the front desk is not staffed at night so if you have any issues you have to wait until morning to resolve them.
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Great location

Posted Sep 14, 2016
Nicola was accommodating and very friendly. The hotel was near restaurants and within walking distance to most attractions. Had a memorable time!
Comment from Hotel Management
Sep 17, 2016 by nicola, Hotel Management
Thank you, you are always wellcom
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2016
Nice hotel with friendly multilingual staff. Perfect location. Very good double glazed windows that doesnt allow any outside noise to pass.