Pay attention to details
Posted Sep 30, 2011 on Hotels
First things first: The apartment that we ended up getting was very nice in a private complex in Canareggio. It was modern and had a nice roof deck that we used quite a bit for breakfast. There were only two of us, and we used the kitchen quite a bit while we were there. It seemed that this sort of arrangement would be perfect for a traveling family. The area was extremely quiet in the evenings. The downside was the fact that we were in the dark about where we would be staying up until a few days before. I was well aware of this prior to leaving for Italy; however, when you are a first-time visitor to Venice, as we were, it made it very difficult to coordinate the key pick-up when we arrived. Fortunately, our hostess was extremely nice and waited for us while we figured how to get around. We were harassed by the apartment service about going to the location to meet-up with the hostess. I wouldn't blame them totally, since we were figuring things out, but they could be a bit more accommodating to foreigners who probably aren't as familiar with the place as they are. In this case, information is essential and that is why I would recommend they give the location sooner OR I suggest that anybody using this service call them long in advance to coordinate the key-pickup.
The only other issue is that we didn't get the location that we booked. While booking, I paid a little more to ensure that we would be located in San Marco [it is a bit cheaper to select the 'variable location' option], but when we arrived we ended up in Canareggio. Honestly, this was a blessing in disguise because we ended up loving the location since it was off the beaten track of tourists. There were mostly locals in our area and the markets and bars were mostly filled with residents of the area. This made it a more enjoyable experience for us, but that isn't the point. We paid for something that we didn't get. Before you arrive, just be sure to confirm that you will be in the area that you reserved. I would have challenged this upon arrival hadn't it been for all of the issues of finding the place. We just wanted to relax at that point.