Ratings based on 619 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glasgow
Great location but a shame about the accommodationPosted Apr 18, 2017
Pros: Hotel location was good, close to main attractions.
Cons: Hotel needs updating with more attention to guest room design.
Room was very small with a supposedly double bed but it was more like a 3/4 double bed. More drawer space was needed as there were only 2 small drawers. There was a spray hose attached to the taps to be used for a shower but the bath was very small and there was no wall fitting to hold the spray making it less than satisfactory when showering. The room did not look like the Expedia photo and overall I felt it was extremely poor value for money. A word of warning, I could not use my continental adaptor as the room sockets all had switches beside the socket which stopped the adaptor from connecting. Fortunately I was able to use the sockets in my sister's room which had been modernised.
by A verified traveler from Kent, England
Excellent location but disappointing hotelPosted Apr 18, 2017
Pros: Location was very good
Cons: Hotel needs updating. Some parts were very tired. I feel they need to rethink on how to improve rooms/size and update some bathrooms.
Location: Very close to many top tourist attractions.
Hotel was very disappointing, rooms were incredibly small which spoilt our stay. Immediately upon check in asked to move rooms as size of room not acceptable. Room offered was better but still so small. Even though there were two lifts available they were insufficient to cater for the number of guests. Never seen a guest lift so small. Unfortunately we feel for the price we paid it definitely wasn't worth the money.
for Everyoneby A verified traveler
Perfect location for touristsPosted Mar 3, 2017
Stunning city, definitely use the water bus to explore all parts of Venice
for Everyoneby A verified traveler from worcestershire
Lovely hotel on the side of the canalPosted Feb 7, 2017
Lovely stay great breakfasts and staff were really helpful
Convenient, clean, excellent location and staffPosted Jan 19, 2017 on Hotels
This hotel has a great location, the service is very good. The staff at the reception are very helpful, knowledgeable, and kind, they also speak several languages. The breakfast is very complete and tasty (pies and pancakes are delicious). The lobby is big and elegant. As in most Europe venues and mostly in Venice where everything is so old the rooms could be better. My room was small but good size for European standards, everything very clean and amenities neatly placed, had Murano chandeliers, everything combined perfectly. As the venue is old...the hotel is noisy, there are wood floors under the carpet and you can hear everything happening in other stories. The drainage seems to have an issue as there was an unpleasant odor in my bathroom even though everything was very clean. The mattress was old, after the first night in which I included a comment in hotels.com about the bed they did something to make it more sturdy and comfortable, but anyhow, it needs replacement.
Posted Jan 7, 2017 on Hotels
for Everyoneby A verified traveler
Brilliant location.Posted Nov 14, 2016
Ideal location - so easy to get to all the sites from here. Room was small but we only needed it to sleep. Breakfast buffet was good. Would recommend for a short break.
by A verified traveler from london
Shoebox with no relevance to any of the photosPosted Oct 28, 2016
Great location; food at breakfast was good. However, the room itself was the smallest i've ever stayed in. I could deal with it if I had specifically chosen this, but the photos on the website were all of nice rooms (all, not just the odd one or two). Be very careful with your choice of rooms on expedia which does nothing to help you.
for Everyoneby A verified traveler from Briabane, Australia
Hotel in VenicePosted Sep 27, 2016
Great hotel in an amazing location of San Marco - easy walk from main public waterway or catch private water taxi right to the front door of hotel.
for Everyoneby A verified traveler from Essex UK
Nice hotel,great locationPosted Sep 17, 2016
Lovely hotel with a great terrace right on a canal where you can eat and drink while watching the world go by