Posted May 13, 2016 on Hotels
We were a party of five, of which 2 retirees, whom at the start of May intended to spend 2 nights at this hotel. When we arrived the older members of the party were unable to enter their room because of a problem with the lock, which broke. The reception was not manned, but we did have a phone number to contact. Instead being offered another room, we spent 5-6 hours in hard chairs in the reception while someone called by the hotel tried unsuccessfully to fix the lock. We were eventually taken to another hotel at around 02:30 AM, and got our original room the day after. When we approached management for a refund we were told that the lock problem was our own fault, because we were retirees and weren't competent to use the lock correctly! The hotel staff thought we should have paid for the door to be repaired. Much to our dismay, we had to pay for both rooms that night.
We have traveled extensively, but have never met this attitude before. When there are always more customers, discrimination of senior citizens is probably seen as acceptable.
Likely, the problems were caused by lacking maintenance of the hotel. Wear and tear takes place over time and eventually leads to failure if no maintenance is done. It's not the last person to use a system before it breaks fault that it broke. The hotel seems unprofessional and unethical in its view of guests and especially in its view of senior citizens. They may as well have advertised "seniors not wanted". We won't return.