gave me a room with a shared bathrom,
Posted Jul 15, 2011 on Hotels
called I was coming in 20 minutes from the station and had to wait 35 minutes knocking at the door with all my suitcases outside at 5 in the afternoon. Then thanks to some guests coming out I was able to come in and climb 3, 4 to 5 mts high stories to the reception, where I complained for this situation and that I was going to put a complaint in the tourism department, then he person in charge in a very anoying way told me that he didnt have my reservation, to go to an other hotel and I had to convince him I wasent going to put the complaint, so he will let me stay. then I found out that I wasent staying in the Ca Malipiero but trough a door took me up an other floor to a Residence with a diferent name of lower class with my bathroom shared with others. When I saw the pictures you can see that it looks like a Palazo and was willing to accept coming up and down the steps, but not what I went trough.
totaly outregous, I tried to find another hotel near by, with out luck and ended having to sleep there.
I want my money back, no excuses.
The next morning It took the other persons in the other room 40 minutes to do their toilett and left the bathroom in disgrace, to the extent that I had to go to another floor to the bathroom of guest that had just left.
By the way I got confused going to the toilet at night, to find that my key was like any other key because I entered another room by mistake. It was imposible to loock the room from the inside The next day I got my standard room as reserved and eveything was ok.
But the bad time and waste of time on my two day trip to Venice is unreplacable.
one more thing to add, I had to stay another night to finalize the reason for my trip with all the time I losted knocking and discussing, in the next door hotel de la Piave,