Posted Sep 6, 2016
We stayed at this hotel a couple of years ago and really liked it. The location is great. This time there were a few issues with our stay. Firstly our mini fridge did not work the entire time we were there (3 nights). We like to buy a few colas to keep in our room but couldn't because the fridge didn't work. We complained and they said they would take care of it but never did. Also had problems with the TV and they could not fix that either - we finally figured out what was wrong. Lastly, they really need to buy new pillows. My pillow was so flat I would fold it in half and it would stay that way. Also they did not refill the toilet paper so we ran out in the middle of the night. We had to laugh because in the bathroom the tissue dispenser had only 3 tissues stuck out the top and it was never refilled in a 3 night stay (my husband and I both had colds!). We like the location but next visit to Venice we might be looking to stay somewhere else. They seem to be cutting too many corners.