Posted Oct 13, 2016 on Hotels
We arrived here in mid-October when the weather was just turning very chilly. With temps down in the low 40's at night we fully expected there to be working heat here. We asked when the unit in our room didn't turn on, and were told they wouldn't start the heat until November! We froze the first night, and my husband woke up with a severe cold the next morning. He was cold, sore, fever, everything. After a chat with the front desk, he called his boss and they sent someone over to turn the heat on! That guy was a lifesaver, and pointed us to the nearest pharmacy with a list of medicines! He really went above and beyond. The hubby spent two whole days in the room while I was out discovering the city, checking in on him every few hours, of course! The hotel was in perfect walking location of most sites, wnd had the best continentalu breakfast of all 5 hotels we stayed at in Italy! My only complaint was the flat pillows! We had to ask for a few more! I would definitely stay here again on future trips!