Ratings based on 108 Verified Reviews

3.3 out of 5
74% of guests recommend
3.9 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great location!

Posted Dec 6, 2016
Pros: Location, furniture and free breakfast!
Cons: 1. The staff needs to be more friendly. 2. The towels the provided were so thin it felt like they were sheets and not towels!
Location: Everything is within walking distance. We stayed for 24 hrs and did the touristy thing to do: walk the streets, ride a gondola, sight see and shop.
Firstly: Please read to make sure that the information of this hotel clearly states that check in is in a different location. We arrived from Rome to the Santa Lucia Station and used google maps to direct us to the check in location. Please, PLEASE note that there are TWO Calle Della Masena. We had luggages that we dragged through cobblestone and carried up and down stairs to pass canals to find out that we were at the wrong location. I had bought and Italian sim card and attempted to call the hotel but the phone number listed on expedia is incorrect. So if you use google maps, choose the Calle Della Masena closer to the Santa Lucia station. Upon arriving to the right location, our check in was where our room was at. And our passports were held for the duration of our stay at the hotel (I guess as an insurance policy?). The room looked exactly as the picture portrayed and was spacious. I loved the antique feel of the furniture, it takes you back in time. A con to this hotel is the restroom which was located outside our room (but I guess that's common for European hotels). The restroom was clean and there was hot water but it seems like it was added on to the building as an afterthought. I am 5' and 90 pounds, very petite and felt that the restroom was tiny! We shared with an adjoining room but it was so clean and always free when I needed it. The best feature of this hotel is how central it is in Venice. Everything is within walking distance.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Very good location.

Posted Nov 23, 2016
Pros: Location and the breakfast was ok.
Cons: First the size of the room, it was too small, the room that I staid could be for one person not for a couple. The bathroom incredible small.
Location: Location was great and there many things o do.
It is always a pleasure to visit Venice and everything it has to offer. The hotel is close to the vaporetto and you can walk to the train station. Venice is always full of life and beautiful.
5 out of 5
by A verified traveler

Excellent all round

Posted Sep 15, 2016 on Hotels
Had a fantastic time here, great hotel.
2 out of 5
by Rivka

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
2 out of 5
by MING-CHENG

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
4 out of 5
by Maria

This traveler left a rating score only Posted Aug 8, 2016 on Hotels
3 out of 5
by Moshe from Israel

Posted Aug 3, 2016 on Hotels
Room was very small. No refrigerator. Wifi didn't work. Bathroom had a smell and shower didn't srain well. We spent minimal time in room so these issues were bothersome but not critical. Cheap price reflects level of hotel. You get what you pay for.
4 out of 5
Recommended
for Everyone
by A verified traveler

4 stops from Tronchetto parking

Posted Jul 26, 2016 on Orbitz
Pros: Relatively quiet and well air conditioned.
Cons: Breakfast is very basic.
Location: Close walk from San Marcuola stop without crossing any bridges, which is a plus when you're checking in or out. Many cheap places to eat nearby.
Small hotel, but it was clean and well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel !!!

Posted Jul 19, 2016
Great a experience ... Close by to everything. Didn't get to explore because I had to catch a flight. It had breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

July 11-14 2016 Room 7

Posted Jul 19, 2016
Location is convenient for those who want to be close to Piazza Le Roma bus terminal (this is where airport shuttle arrives) and train station. Abot 10 min walk. It is about 15 min walk from Piazza San Marco. One minute walk from S.Marcuola waterbus stop. We booked it last minute so there was not much choice. Hotel room is small (sleeping arrangement sufficient for 4 people) staff is friendly. They serve continental breakfast from 8 to 10am. No elevator. In our room we had air conditioner as a separate unit which helped with extreme heat the first two days. Soap, shampoo and towels are provided. Thy stored our luggage all day locked in breakfast area after we checked out at 10.30. Overall it is a place where you can sleep, take shower and eat light breakfast and nothing else. It is a two star hotel and I rate only my experience. For our family it was sufficient to enjoy this beautiful city for 3 days. My only complaint is that there is no refrigerator in the room and AC is turned off by cleaning staff so it takes ages for it to get cool again. If you don't experience a heat wave like we did 39 degrees Celsius then it's not an issue.