Posted Jan 5, 2017
I booked this hotel for our last night in Venice since our flight departed at 6:30am the next day and we wanted to be closer to the airport. The promotional pictures for this hotel are very deceiving. They show a quadruple room nicely decorated and with windows that allowed lots of natural light in. Well, we were put in an attic room that had no windows. The room only had very small skylights that barely let some light in, so the room was dark and we felt claustrophobic. We had to go up a fly of very narrow and steep stairs to get into the room. When we arrived we were helped by a bellman to bring the luggage into the room, but when we left we had to carry our luggage down those very narrow and steep stairs. We asked the receptionist if he could move us to a different room, but he said that there were no rooms available. We only had to sleep there one night, but we felt that we were being ripped off because we paid $312 a night for a room with no windows. The beamed bathroom ceiling was so low that we kept bumping our head against it, and we are average height people. The shower had no curtains so there was water running down the floor and on the toilet. We had to use towels to clean the mess. We asked the receptionist if he could book us a taxi to the airport, and he was charging us 60 euros. We decided to walk to the taxi stop across the street from the hotel and paid only 40 euros for the taxi ride.
Comment from Hotel Management
Jan 13, 2017 by Serena, Hotel Management
We are very sorry for not having fulfilled your expectations.
Unfortunately, the quad rooms are very few and the one you have had has the peculiarity of big size ( two double connecting rooms ), compared with the standard quad. We supposed it was more comfortable for you and your party, to have this specific room instead of a classic quad.
Please accept our deep apologies for providing you a room that you did not like at all and for not beeing able to offer you a different option.
Thank you for your kind feedback, it has been very apreciated and possibly implemented.
The Hotel Management