My husband checked in on 13/05, reaching after a long journey with three changes, starting from Jaipur. His experience:
Nice location, easy access. The room was smaller than expected, but I slept off immdiately.
The breakfast had variety and was sufficient. The lady sensed my constraint of being a vegetarian and got me some sliced cucumber and tomato, unasked. I was touched !
The room was small. The attached picture shows the place for luggage. The slope in the roof is a hindrance to open the suitcase, one can not even stand straight. This is not what I expected while paying about 125 Euro a night.
Having travelled widely in Italy, this was my worst experience of the accommodation.
Worse: I took a drink from the minibar. The empty bottle was not removed for two (or was it 3) days, nor was the minibar refilled. So much for hospitality.
On mentioning this at check out, I was told:
(i) This was the only room available on these rates. Hotels.com description was different. Other colleagues had booked at comparable rates and had better rooms.
(ii) I should have complained earlier. Do they cater to guests only if they complaint? Is this their sense of hospitality?
(iii) “Sir, we will not charge you for the usage from the minibar”. The gift of two small bottles of wine was probably her expression of apology. It amused me.
In spite of nice location and promixity to Gran Viale SME and waterbus station, the attitude needs to improve. Not recommended.