Stunning view, 4 openable windows across two walls to give perfect views of San Marco, San Giorgio & more. This was the premier double deluxe room, the most expensive when I booked. One male staff member was very helpful and made us feel welcome. Three men were on reception during the stay at different times. One was friendly, the second less and the third quite rude, no sense of a smile and it seemed like requests for help were an inconvenience. A frustration was, having left the room (with do not disturb sign on), to head next door for an ice cream, a staff member went in and closed all the shutters. The room was serviced and sanitised every day, but we had to ask for more products than those given on the first night. We had a few comical moments with one of the porters who, very Manuel-like, seemed to be trying hard but it wasn’t going well. For example I was waiting for a private water taxi. He assured us he was taking care of it and on the look out. The time of the pickup came and went, so the receptionist called to ask only to find that the boat had been outside for 10 minutes and was about to leave without us. Worse was to come as he picked up my suitcase in a most peculiar way and, but for an intervention from the boat driver would have dropped it in the canal!! To sum up, lovely place to stay. Some staff were exceptional, some were not. Hotel is clean, fairly comfortable, amazing views, nice breakfast. Not a luxury hotel. Despite challenges we would stay again.